-
July 2025 by Destiny Lopez
Sam was the best! She was patient, professional, and informative. Great experience!
-
May 2025 by Taylor Wilburn
Cadence
-
August 2024 by Kathy Flores
I had the most pleasant experience at Aldo because of Jasmine! She was so attentive and professional from the moment we stepped in. I was looking for a pair of shoes for a special occasion and she was so quick in helping me find not just one but two pairs that I fell in love with! One of the pairs were not available in my size in store so she assisted in getting the shoes shipped to me instead. I had mentioned to her that my feet were hurting and she recommended the gel inserts for the shoes that made all the difference! I cannot thank Jasmine enough and it truly was such a pleasure to be assisted by her. I left with a smile on my face!
-
July 2024 by Mabel Martinez
We went in to look only but after asking Jasmine about a paying option my fiancé found online she helped him out and we were able to buy everything he needed for our wedding. Jasmine was the only one working that day. Yet she was so calm, collected, and helpful to everyone who needed help. She helped with shoes, suggested a cleaner for them, socks to go with it, and helped with his belt. Thank you so much again Jasmine!
-
June 2024 by Michael
Sam did a great job helping me buy shoes and my wife a purse.
-
June 2024 by Emma Ho'o
I’ve been meaning to check out Aldo for agggeeesss. It took me a while but the TikTok adds for the pillow walk shoes finally overtook me. Me and my mother went in ready to purchase, and JASMINE took excellent care of us. She recommended some flat sandals (usually don’t wear flats) that were adorable and so feminine. I’ve purchased about 5-6 pairs of shoes and she was so helpful with sizing, recommendations, and info about breaking them in, cushion inserts etc. Jasmine will be my go-to every time! She instantly gets the vibe and matches it to make the experience wonderful.
-
May 2024 by Juan Ruelas
Overpriced shoes, quality has dropped. Currently at the mall to
Return them only to find their store closed, even though online says 10am open time. This is frustrating.
Came back, not accepting my return. I just bought these yesterday. I’ve brought in shoes that I’ve had for a week, no fuss. Never coming back here again. The attendant was gracious and I don’t blame her for this wannabee brands backwards policies.
-
May 2024 by Jorge Sanchez
Stopped by to pick up some last minute shoes for a wedding I had that same day and thankfully Jasmine and the rest of the girls working that day helped me find the right pair for me, 10/10 service !
-
October 2023 by Abe
I frequently visit this Aldo branch for their high-quality shoe care products, I particularly like the Cleanse Nettoie wipes. If you're sensitive to a vinegar-like scent, be cautious as it can be strong. However, its very efficient in keeping shoes looking brand new.During my recent visit, I asked about the Retrospec sneakers in size 7 but unfortunately, they didn't have my size in stock. Ari, a staff member who has helped me before, graciously offered to facilitate an online order. She had previously assisted me with my messenger bag purchase and introduced me to the affordable Aldo Leather Conditioner, an effective alternative to the pricier Alden Leather Defender which I usually use for my leather products. On her advice, I also tried the Shoe Shine brush for my bag, which was I felt was much better because my current brush had rough bristles which I was worried could damage my bag.The customer service here consistently impresses me, with commendable contributions from other staff members I've met before like Gio and Sam. To my pleasant surprise, I discovered that Ari is the assistant store manager. I thought she was part of the floor sales but her customer service underscores the hands-on leadership at this location. Similarly, I observed the store manager, Chris, actively engaging in store maintenance, which speaks to the collaborative vibe of this particular store, setting it apart from other Aldo outlets I've visited in the past.I look forward to returning for more shoe care products and hope to find a broader selection in my size next time.
-
May 2023 by Brenda M.
I am extremely let down because I had hoped that my daughter's first time buying high heels would be an enjoyable experience as my daughter intended to purchase some prom shoes, however, the workers present at that time were unpleasant, displaying rudeness, passiveness, and confusion when asked for sizes. The quality of customer service provided was disappointing and I have never encountered such substandard service. During my attempt to make payment, the woman in charge declined to activate the Apple Pay option for me to scan with my phone. I tried using my card instead but she grabbed the card reader and appeared bothered when I alerted her to the malfunctioning machine. I tried using my card, but when I tried to insert it into the card reader, the cashier snatched the machine away from me. She seemed irritated and acted as if my informing her that the machine was not working was a nuisance. After requesting us to exit, she claimed that my card had been declined, although it had not been processed. She neglected to process the payment. When I inquired about her name, she only responded with "guess." I questioned whether this was her standard approach with customers, and she stated that it was with "some" of them. Afterward, she contacted security and demanded that I exit the store. She then took the other staff member to the back and instructed her on how to respond, claiming that I was insisting. However, I had simply informed her that the payment machine wasn't working for me. I intend to file a complaint with the Better Business Bureau and request that corporate review the video footage.
-
April 2023 by Ryan L.
Place is so bad for returns. Manger was so rude and I had to come 3 times and still was not able to issue my return. The manager has no manners and is horrible at customer service it was like I needed to beg her to issue my return. In addition, the website is so bad when I want to issue a return the link dosent work. Aldo and especially this store is so terrible.
-
April 2023 by Ashley G.
First off, I love aldo and I have been a loyal customer to this specific location because of their amazing and helpful staff. I was always greeted and treated so well by the girls. I recently visited the store and was completely mind blown by the lack of professionalism and customer service. When asked if they had a shoe my size, one of the girls working (had never seen her before) just scanned the shoe and told me they didn't carry my size. I'm not sure if this new scanning service is new but it has never been done to me. The girls would go to the back and if they didn't have the shoe I asked for, they would bring out something similar. This girl was not even trying to help me find something like what I was looking for. I decided to give the store one more chance and go again in hopes to find a different staff but it was the same person and the same issue. Never coming to this location again
-
April 2023 by Elsa Garcia
I love this store
-
April 2023 by Jazmin R.
please find a new manager for this location! the manager didn't want to process my return because it would put her location at negative. A reason that isn't my concern at all and has nothing to do with me as a customer. I got a birthday gift, I didn't like the color of the boots. They were never worn, I have the receipt and everything. She didn't even try to process my return because they had met their "return limit" for today . Asked me to come back tomorrow For her to Do the return!!!!?!!! Why are you going to have me come again
-
February 2023 by katie jovel
I've visited this location multiple times and had great experiences. Unfortunately this last time I needed to process a return on a pair of shoes, and was assisted by one of the so called managers (Dina), And just to make sure I have the right person, she had blonde hair and glasses. To make a long story short, Dina made my return experience in this location a nightmare. I understand in retail and in management we never want to take a hit on a return. However, Dina was extremely unhelpful locating my receipt, told me I was past my 60 day return when in reality I was not, but waited for me to individually count my days to confirm. I work in retail AND management as well, and a company will always provide resources and tools to use to be able to assist there employees and customers. Dina did not attempt to lift a finger to provide clarification or help (or at least did not even seem like she tried). She just did her very best to avoid a return
