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February 2024 by 18
My wife and I were planning to open a joint savings account. The manager was very kind and explained the plans and services they could offer us clearly. We wish this bank all the best for the future.
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January 2024 by Thomas
This has got to be the biggest joke of a bank of all time. They never answer their phone. The BMO app is absolute garbage in that you cannot make a mobile deposit. This Canadian bank needs to go back to Canada and stay there. What a joke.
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February 2023 by Mary T.
OMG. If I could this branch would get ZERO stars. Customer service is sooooo slow. The teller is always chit chatting nonsense non bank related to their customers and the line is always long. I need to find a new bank asap. It's the worst branch to go to.
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October 2022 by Linda Lee
Key Bankers were very rude & discriminated, it is NOT a friendly bank for ordinary folks like us. No Thanks.
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July 2022 by JKL W
Terrible customer service. No one really wants to help you. Online website is completely outdated. You are better off dealing with an online bank like Ally. Do not deal with this bank. It is a waste of time and energy.
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November 2021 by Ting Ni
Truly horrible customer service. They sound like they care on their website, but they have no compassion for your circumstances. All sugar and honey when you open accounts; drop you like garbage when you need their help. Outdated automated systems. The frontline reps at the Bank of the West 800 number are often overworked and exhausted, and the managers are uncaring or cold. *Shivers* - like a narcissistic relationship you can't leave fast enough. Do not bank with them; you have much better options.
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November 2021 by T N.
Truly horrible customer service. My opinion is that it's something in the company culture. They sound warm on their website, but they have no compassion for your circumstances (covid situation & being out of the country). All sugar and honey when you open accounts; toss you like bad cheese when you need help. Outdated automated systems. Every time I've called the 800 number center, the frontline telebanking reps sound overworked and exhausted, and the supervisors feel uncaring or cold. *Shivers* ... like a narcissistic relationship you can't leave fast enough. I will be closing my account and can't wait for this company to be out of my life. Do not bank with them; you have much better options. I've had very good experiences with Capital One and Wells Fargo.
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August 2021 by Ryan Marquez
Nice and polite atmosphere.
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February 2021 by You Kendoit
Best manager (Danny) ever!Courteous, professional and efficient.The people giving bad reviews must be delusional or intoxicated.
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September 2019 by Vladimir Shchedrin
Very friendly and communicative seller.
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May 2019 by Ti Mao
This branch is located between Huntington Dr. and Michillinda Ave. Arcadia, CA.
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May 2017 by Martini Arden
I'm very disappointed with their customer service I have been with them since they came to California & with my main branch in Sierra Madre for over 40 years !
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May 2017 by Jean Huang
Worst manager ever....
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January 2012 by A Google User
Great staff and the lady in the middle is so supportive and friendly. english speaking.
