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February 2024 by K M.
These guys were efficient and organized. Their car lot was not a mess like a lot of local competitors (looking at you, N. Lake Ave Avis). They have an onsite car wash and seemed equipped to clean and turn cars around quickly.
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February 2024 by Xingfeng Shao
0 points if I could. Rent a mini van, end up the previous customer not returning. the manager blame us not picking up their confirmation call which we did and no one was talking. The manager was arrogant trying to blame us which were ridiculous. You should be prepared for the car as we didn’t cancel!! It’s your problem not customers. We’ve been renting from enterprise all the time and this is the worst experience ever! Not recommending this place at all!
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January 2024 by Mrs M.
There's a reason why this location has the 3 stars. Customer service from the front desk definitely needs a revamp. Rude and unhelpful; someone definitely doesn't need a job for doing such a shitty job.
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November 2023 by Kelly Barnes
This is such a convenient location - it’s smaller & feels more friendly than an airport location.And this time, I really appreciated that when I had a small problem with my rental, the manager, Anicia, went above & beyond.Do yourself a favor and reserve your car here!
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November 2023 by Tim
The quality of service at car rental agencies is allll over the place, and usually leans average if not outright bad. The folks here are wonderful - easily the best rental location I've been to, of any brand. What a pleasure to interact with people who don't seem to be barely suppressing their contempt for your business. Had the pleasure of working with Anicia last time, she's kind and generous with her time.
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November 2023 by Richard Ortega
Anicia was awesome!!!!! I will definately be back because of her professionalism and customer care!!!!
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October 2023 by w chia
Staff are friendly and efficient. Everyone is doing their best to get customers checked in and out as fast as they can. They get short of cars on Fridays and lots more choices on Mondays. Anicia is very good at calming customers.
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October 2023 by Raul M.
For the past two months I have rented 4 times from this location. The first two times were satisfactory, in that I received the car type that was originally selected through our corporate account. The other times including my recent reservation I had to settle for a vehicle type that differed from the reservation. In each I had to ask if I could be provided a different model that was actually on the lot only to be told the car was already being held for another customer, which I had been told over the phone that they do not hold cars. The other times I was told these were the models I had to select from. Oddly, it seems like the manager at this location provides preferential treatment of certain customers and ethnicities. The support team I can do try to do this work to provide good service, but it is evident there is a culture of providing better service to select clientele and there is definitely a lack of professional effort to meet customers expectations. Because of my most recent experience, poor customer service and lastly not having the vehicle that was reserved, I cancelled my reservation and went to another Enterprise location that will earn our corporate business moving forward.
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October 2023 by Alex Cho
Awful just awful didn’t even provide a car after taking a deposit.
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September 2023 by Jerry O'neal
Friendly staff. Nice atmosphere.I felt at ease. Being an Enterprise driver, bringing one of their requested 15 person capacity vans for one of our clients.
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September 2023 by Dick Johnson
Good service, limited vehicle type selection weighted toward more expensive models,
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August 2023 by Waha Haman
Kind of small compare to others but clean and well maintain.Stephen is the best of the best staff there! It's my first time rent a car and he walk me through every little thing for someone who know only how to drive.As one who drive back and forth between LA and TX. This is the very cheap price comparing drive your own car since it's unlimited mileage.Will be there again next three weeks!
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July 2023 by Anne B.
When my sister and I arrived at LAX for a few days tying up family business in the San Gabriel Valley, we figured we'd just pick up our rental car at the airport and go. Nope: the line was hundreds of people long and the wait was about 90 minutes. So we pivoted. Our Lyft dropped us off here, not too far from our hotel. This was the first really good choice we made on our trip. Steven Yip manages this branch as if renting cars to people who need them is all he has ever wanted to do in his life. He's so happy and helpful, and he helped us immediately. We were on the road in no time. Mary and I thank you for everything, Steven. We'll definitely rent from you again when we're back in town!
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May 2023 by alex ly
I’am completely satisfied the service especially the drivers p/u and drop off me very friendly. ?
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March 2023 by Kaylee Rodriguez
I have a claim with my insurance and am suppose to get a rental car here TODAY! The last week I’ve been trying to get ahold to set everything up because this location never called like they were suppose to. Find somewhere else, this customer service is horrible!
