-
December 2023 by amira lol
The older chinese lady had TERRIBLE!!! customer service. She is very rude to people especially kids. When I paid I asked her what the price was she gave me a very rude response she said "six fifty ninnnneeee" dragged it out in a rude tone of voice, she also snatched card and when she gave it back she SLAMMED IT on the table and rolled her eyes at me. Never going here again..
-
May 2023 by Gwenny Lee
Horrible service. They police dressing rooms. We can't even hand clothing for the person in the changing room to be able to try on. And the employee wouldn't either. Whoever is in the fitting room has to change back into their clothes and come get article of clothing themselves. What is she getting paid for then? Bad business. ?
-
May 2023 by Haley Davis
Cute clothing,great prices but just don’t think someone will help you as the staff is never only the floor and only behind the register they also don’t talk much to you when you ask questions but they all seem very young with a few older people there. Still a good shopping experience as it’s a great selection of items and good deals
-
May 2023 by Marleth Martinez
They don't let you Try On clothes. fitting rooms are still closed since covid. you would expect you can buy clothes, try them on at home & if they don't fit bring them back & get a refund but NO ! they don't give you refunds or credit only exchange for another item. Who runs a place like this ? its absurd !
-
May 2023 by wendy m
Fitting rooms are still closed in April 2023 !!! Can’t try on anything & if you come back to return because the items don’t fit they won’t give you your money back! Nice , love the logic behind this .
-
February 2023 by rj wallace
They are HORRIBLE, DO NOT WHATSOEVER do business w/ them. No try-ons, no refunds, just straight BS.
-
November 2022 by Abi Hii
Petite size clothing, recently added plus size clothing too. Affordable for teenagers and adolescents who just starts working. Limited choice in formal work clothes.
-
August 2022 by Alexus Giamona
Everything is “final sale”, you can’t try on anything, and they will not let u exchange if it’s the wrong size. Used to be me fav spot but idk what’s gotten into them lately. Ridiculous
-
March 2022 by Marilyn Perez
I went in yesterday hopeful to find a dress but instead I left in tears, I was with my children so like typical kids they like to play around inside the store. I happened to look away for a second and I noticed an older Chinese lady standing in front of my kids, and she verbally yelled at them not to play in the store she yelled at them no running in the store with her big eyes turns out she’s the owner. I calmly told her no to ever yell at my kids. Beware she walks around looking at your every move mind you my kids were not running around at all. My kids were very scared. Beware of this place especially the owner. The employees look terrified
-
November 2021 by Rachel B.
I would give zero stars if I could. They don't let you try on anything. You can exchange or get a store credit but no refund so they keep their money regardless. Then if you go exchange the item because it doesn't fit, they tell you only one time exchange. I will never set foot in one of these cheap a** stores again!!! DON'T BUY FROM THESE STORES!!!! DON'T ALLOW THEM TO TREAT CONSUMERS LIKE THIS!!!!
-
November 2021 by Joanna V.
This place by far has the most terrible customer service!! Just like what many of the comments down below say, I wish I could rate them zero stars due to how terrible they treat their customers. Tried to exchange a brand new shirt with its tag still intact, but since it was just a few days over 14 days, the two Asian ladies at the front desk continually refused to offer the exchange/store credit. I had mentioned to them that I was specifically told from an employee at their store that I could exchange it at another Fashion Q store, and so I did. Few days after I purchased the shirt, I went to my local Fashion Q, and what do you know, I was denied exchange/store credit and was told they don't accept it and they only offer exchange/store credit if bought from their own store. I continually tried to explain this to the two Asian ladies at the cashier but they wouldn't even budge. NOT EVEN AN APOLOGY on the employees behalf for the incorrect information I was provided with the day I purchased the shirt. I rarely go to this specific Fashion Q because it is far from home and it is hard to plan a day to go there due to my hectic schedule. If I had known their CORRECT exchange policy, and if the Asian ladies would PROPERLY TRAIN their staff better then this would have never happened. Just beyond awful with their customer service. All I see is how stingy, selfish, and lack of understanding those two Asian ladies are (whom I assume one of them could be the owner). They should be ashamed of themselves for how they are portraying the company. Never buying from Fashion Q again.
-
September 2021 by Jackie Angeles
The best women's apparel and amazing prices
-
July 2021 by ChanLori Tann
I called them they put me on hold forever and never came back to answer so decided come in to exchange items they end up short changing me and didn't give me back my original receipt and when I came back to let them know or try to exchange back for my original they refused and kept saying no more exchange! horrible service!!
-
June 2021 by Liana P.
Fitting room was closed, so I could not try cloths that I bought. One of 4 T-shirts didn't fit me, I came back to return it and figured out that they don't do return, only exchange. I found T-shirt to exchange, but they refused to exchange it because there was wrinkles on one that I bought before. It was absolutely new, unworn T-shirt with tags on it.
-
June 2021 by Bonnie Torres
Very cute clothes but sizes were limited to small or too big.
