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March 2024 by Mike J.
Old guy at the front desk with the weird looking face is very unprofessional and gets frustrated at you for not knowing questions. The car was bought from Facebook stupid and they don't tell you what service was done on it. He's rude and a miserable individual.
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March 2024 by Dan N.
I've been a loyal customers of this place for years, but over that time I've seen a revolving door of technicians come and go. In my opinion, the high turnover has resulted in inconsistent quality of service and expertise. For example, the last time I visited, a new tech, which I found to be cocky and a know-it-all, left me with such a bad experience that I haven't returned since. On that day, I brought my trusty old minivan because the front end was making a loud clicking sound. It was typically triggered by bumps and tight turns. The guy quickly identified the suspension as the cause. I told him both shocks had been recently replaced, but he figured they had been incorrectly installed. The guy did not inspire confidence. My spider senses forced me to drive the mini down the road to VJs Auto. It took their tech seconds to pinpoint the axle as the issue. He proceeded to show me how he made the diagnosis. Sure enough, he triggered the clicking sound on demand. The guy knew his stuff. Unfortunately, they had no appointments available at the time, so I decided to fix it myself. I made a quick stop at Auto Zone, watched a tutorial on YouTube...problem fixed! I've not returned to this shop since, but I suspect the old guard is gone. I might try the place again, but not before I get a diagnosis and quote from somewhere else first.
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February 2024 by Ruby Chiang
The staffs are very friendly and professional, it’s very helpful they explain in detail to me as I only have few knowledge of vehicle. It’s sweet Jesse remember me every time!
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February 2024 by nick holguin
I am very satisfied with the outstanding customer service I received at Firestone Arcadia . Jesse was very helpful with servicing my vehicle and making sure I was able to get everything i needed done .
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January 2024 by Kevin Jordan
This is my Go To for most car repair and maintenance. They are also open on Sundays
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January 2024 by Huy Nguyen
We had a to replace a tire on New Year’s Eve. Not only were they open but were very helpful especially Elena. Very prompt service. We were in and out in like 30-40 minutes! Thanks again!
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January 2024 by Jeanne Barajas
I always receive excellent service at this store. The people are so friendly, and professional. My car is always serviced properly, and done on time.
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December 2023 by Rebecca Sanchez
Amazing customer service. I really felt heard and validated at this Firestone. As a woman it can be intimidating to go to a car place to receive services. The workers here are so kind and pleasant to speak to. There was no man-splaining. It was straight forward and I was presented options. Not to mention, the check out was amazing. The lady was so incredibly kind and patient. Thank you. I will be back.
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December 2023 by Javier Yuque
Amazing experience and over the top service!Jesse (store manager) & Elena (sales) were completely helpful in aiding me repair and service my car due to an accident with my control arm they had my car ready same day! also gave me great offers on additional services and also had the option to pay in payments through their easy friendly credit card as well!! So you don’t have to pay in full.Thank you to the team here at this location!!
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October 2023 by D J
Booked an appointment online and we get there, wait 15 minutes in line for them to tell us the appointment has been denied and “sometimes we call sometimes we don’t“. Disgraceful. Would never return.
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October 2023 by Andrew Hadden
Professionals. Great service. Good prices. Considerate of your time. The best firestone around
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September 2023 by Cecilia Martinez
I went in at 5:50 because my tire started going flat as I was driving from work and this was the nearest tire shop by me. As soon as I was asked what I needed the person who was there asked if I could leave my car overnight. I said I couldn’t and she said this was a 30-40 min job and they were already closing. I explained that my car doesn’t have a spare because of the model it is and the tires it comes with, and if she could check if it could be patched up or if I needed a replacement. I showed her the compressor I used, which has a salient and all she said there’s no nail - which was not my question. I’ve gotten a tire patched up in 15 min, and there were multiple employees there. I had to connect a compresor that I had in front of the shop and no one cared. Don’t come here if there is a sudden need for service because you will be rejected even before closing. I’ve worked in multiple locations that offer service and clients can be accepted up to closing time, even if it means staying over closing time. I know policies are different but she showed no interest in offering solutions or alternative about my situation. This is the second Firestone I go to and I have had multiple bad experiences with them.
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September 2023 by Michael Vo
Highly recommend. I have two Firestone around me and this one is definitely the better one. Service is great, honest and they have great communication.Jesse helped me each time and he does an excellent job. A+
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August 2023 by louis rich
Pretty lame was referred b6 ebay. Farbage
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May 2023 by Aurora Carrillo
Nit very friendly nor helpful was trying to get a quote on a service and the man who was outside sitting on a register sent me inside to talk to a lady but the lady couldn't give me a price because she didn't know it and went back outside to ask the man, I just left because the man had a bad attitude
