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January 2022 by Alan Pearman
The product and price point were both great.The oven arrived on time with no issues.
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November 2021 by Todd Sanwick
Ordered a grill package from this company and had to pay in full before the product would ship. Grill package came incomplete and 3-4 months late which pushed back the completion date of our clients project. Sergio said he would send the missing parts but they never came. Spent almost $9,000.00 and never received a refund for the missing parts, we had to order them from another company. Sergio will not answer phone calls, texts, or emails.This company communicates well until they get your money. Would not recommend doing business with them.
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November 2021 by David H.
My wife and I were really excited to build the Fogazzo Brazilian oven. However, when things finally arrived a part sent from Brazil was not correct. I sent Sergio a message on 11/5 and now it's 11/26 and still no call back to get a resolution whether a new part has been ordered. I don't mind that things have been originally delayed given supply chain issues, but this does not excuse poor customer service. Perhaps one day Sergio will make time to resolve the issue and complete our order. Buyer beware if ordering from Fogazzo and expect prompt answers for shipping, tracking and resolve issues that could arrive.
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November 2021 by David H
My wife and I were really excited to build the Fogazzo Brazilian oven. However, when things finally arrived a part sent from Brazil was not correct. I sent Sergio a message on 11/5 and now it's 11/26 and still no call back to get a resolution whether a new part has been ordered. I don't mind that things have been originally delayed given supply chain issues, but this does not excuse poor customer service. Perhaps one day Sergio will make time to resolve the issue and complete our order. Buyer beware if ordering from Fogazzo and expect prompt answers for shipping, tracking and resolve issues that could arrive.
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July 2021 by Google user
Ordered a grill package from this company and had to pay in full before the product would ship. Grill package came incomplete and 3-4 months late which pushed back the completion date of our clients project. Sergio said he would send the missing parts but they never came. Spent almost $9,000.00 and never received a refund for the missing parts, we had to order them from another company. Sergio will not answer phone calls, texts, or emails. This company communicates well until they get your money. Would not recommend doing business with them.
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March 2019 by Steven Carson
Had an outdoor patio and kitchen designed and built by Fogazzo a couple of years ago and it was a great experience.
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March 2019 by Laura M.
We got a new gas grill and outdoor refrigerator from Fogazzo Outdoor Kitchens and we really love it!
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March 2019 by Julia Dantas
We had an outdoor kitchen built by Fogazzo Outdoor Kitchens that includes a nice size countertop, gas grill, side burner,
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October 2017 by Jim D.
I was told that my oven would be shipped in a week, and that I'd have it in two weeks. It took over a month. The pizza tools and oven door were not shipped with the oven. I repeatedly called Sergio and asked where they were and was told that he was having problems with his suppliers, but they would be shipped out in a week. That was months ago. Since then no response to phone calls or emails, including one where I asked that he refund what I paid for the tools. I love the oven. The parts fit perfectly and it works great. It's a shame that Sergio has taken a great product, and a potentially great business and screwed it up by absolutely horrible customer service after the sale. Fogazzo Wood Fired Ovens is just screaming for a responsible adult to run it.
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October 2016 by Gary A.
Not a Good Experience. This purchase started out with me sending an initial deposit. I was later told by my town I had to get a special permit due to the proximity to wetlands. I communicated this to Sergio. My project was put on hold until I received final approval. During the process they demanded the oven being 4" thick. Sergio replied back not a problem. Well luckily they didn't see an issue in the end of it not being 4" because he didn't send a 4" oven. He's unresponsive to emails or calls. I have friends that used other companies for their ovens and didn't have the issues I had. He wasn't someone who was available for questions during the build. If I waited for his response the project would still be ongoing. He sent the oven kit without the accessories. When we inquired about them, he simply didn't respond. He finally responded blaming his vendor. The door arrived was the wrong size and color. We reached out to him with no response to date. I've done many remodels/renovations in my day as a landlord/real estate investor. This has been by far the worst experience. Hopefully others don't go through this experience. If you're thinking about going this route, I would run as fast as you can. This is purely based off of my experience. Sergio is defensive and doesn't own his mistakes. Correcting mistakes seems to be last on the list of priorities. Prior to getting my money he was responsive and pleasure to talk to. That changed into the transaction from hell. Again this is based off my experience alone. Do yourself a favor and go with a company that's proven they value their customers. Fogazzo surely doesnt. I ended up reaching out to other companies who assisted during the build as Fogazzo/Sergio would go weeks without a response. As I mentioned, I'm still with a door which is the wrong size and color. True to Fogazzo/Sergio's form, NO RESPONSE!
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January 2013 by Tim H.
This is an update from my previous review. My door for my Forgazzo oven did finally arrive. It was three months after my order but did make it. Overall I really like the oven.
