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December 2023 by John R.
Everything was very clean and very tidy here. Employees were nice, understandably as nice as they could be with how rabid the customers were. I was able to buy some nice pants for my son for a dollar. Will definitely be coming back here.
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December 2023 by Becky L.
This was a neatly organized H&M store. Staff was friendly when my Nordstrom Rack friend and I showed up here on a browsing trip. We were just stopping by all these stores to take a looksie and find what sales were taking place. Next time H&M here has better deals, I'll return for some work outfits again. But this was a fun browsing trip with my coworker. Awesome job for keeping the store extremely organized, neat and easy to shop.
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November 2023 by Tommey Liang
Always love visiting H&M in different malls and different places of the world, and this one was no exception. It was good to walk through and peruse the clothing and other products. It was clean and orderly.
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November 2023 by Christina J.
I love it here ! I got help from a worker named Melissa and she was an absolute joy, the people there are all nice and welcoming. I 100% recommend, I got some stuff for me and my grandchildren.
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October 2023 by Tamara Saab
Too sad they don't have kids ages 10 and above. Moreover, the clothes are always packed so tight together. If you want to grab your size, you need to remove all other sizes that are doubled and tripled. This isn't fun when shopping!
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August 2023 by Janney A.
The store is open now, I am not really sure what they remodeled because it looks the same. I thought it was closed for remodeling, but not sure now. It is usually busy at this location and somewhat messy. The last time I was here, the service was not that great. I was the only one in line and no one behind me. I asked the young lady if they could check if they had a top I needed in a different size online so I could do an exchange. She said she did not know and she was not able to check. This is the first time someone at a store tells me this. All the other stores I have dealt with issues like this have been able to check and order it for me online. It seemed like she did not want to go through the hassle to check for me. In the end, I just returned my top, even though I really liked and wanted it. I checked online once I left and it was more expensive online. Plus, had to pay for shipping. Money is not the issue in this situation, but the fact that they make it harder for customers when they can help them out by ordering a different size for you as an exchange and not a new purchase, etc. I do like shopping at H&M because some of their clothes are nice, but if they can not help when you ask for assistance, I don't know how I feel about it.
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August 2023 by Jenny K.
You JUST opened upstairs with your new women's clothing line. Today, the employee that I purchased an item from was SO blasé and brash. She couldn't even make eye contact with me and say, "thank you"! You improved your clothing line but not your customer service. So, unfortunate. Get it together H & M!
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July 2023 by Robert konikow
Remodel will be completed shortly and you'll be impressed
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March 2023 by Chuy Viramontes
We walked into this H&M store in the Arcadia Mall yesterday with My younger Son Michael, his Aunt Jovie, and His , Mother, (My Lady) Victoria. Although we saw a lot more items of interest, and better deals last timeLast time they had Coke.a.Cola. t-shirts that looked cool and reasonable. This time they had some nice solid colored t-shirts? They were nice,. but non-the-less we enjoyed our visit, shopping, and lunch at the Arcadia Mall on Saturday, March 4, 2023.
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March 2023 by Gabriela Canedo Mala
The discrepancy on the t-shirt I posted was strange. How is 1 shirt that much and the one next to it isnt. The place is ALWAYS a mess. I browse and never find much for myself or my family. Its not for everyone
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March 2023 by Saraí Domínguez
Very somber lightning, clothes aren't great quality
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February 2023 by ElementM
Horrible store. Don’t do any returns here. I brought a large online return to their store and they told me there is a limit of only $100 for return items online. That means if you have more than 5 or 6 items, there is no point in going there. Also no where on the packing slip, website or in store does it state there is a limit in how much you can return from an online order. I contacted customer service and they stated there is no restrictions at all.
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January 2023 by Evelyn Aviles
I love to come here with my family ? really nice place.
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December 2022 by Monica L.
Extremely mean customer serviceJasmin and Anthony should be fired. Treated the customers like s****
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November 2022 by Lorraine M.
Went in to return a shirt jacket my nephew bought at another H&M & the gal at the register said "exchange only" & my husband didn't have the receipt on him. We left & he explained what happened and let me use his purchase as the exchange.. this shouldn't have happened but oh well