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July 2023 by Emma L.
The worst shopping experience ever today. I have been shop the store for a long term. They have an unresonable exchange and return policy. The man with a glasses（might be the boss）was so rude and unfriendly，he cheat customer！！！I won't let the people around me to visit again！！！
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January 2023 by Angela Liu
Never come to this store again, I purchased an original price item a week ago and come back would like to exchange for another item, and the store owner would only let me exchange for the 70% of the item value because the one I bought is on sale now.
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December 2022 by Yanchi L.
Never come to this store again, I purchased an original price item a week ago and come back would like to exchange for another item, and the store owner would only let me exchange for the 70% of the item value because the one I bought is on sale now.
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December 2022 by Young Lee
Beautiful design with good quality!Especially thier holidays dress are amazing.Their staff are also very helpful.
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October 2022 by Lian Jiang
My friend gave me some Jacadi clothes purchased from South Coast Plaza with the gift receipt, and I want to exchange to the other styles. And has been told they don’t have these styles and they have different owners from SCP store and can’t exchange it for me. Very disappointed.
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September 2022 by Angela Poghosyan
cute stuff, great quality.
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July 2022 by Kate Mulligan
I ordered a dress with a matching plush toy..paid for it. .A week later I .got a notice that it had been shipped , but only the plush toy and the matching was unavailable. I paid more for the shipping than the toy and without the dress, it's a bit ...lame. Couldn't get anyone to help me replace the missing item with something else .
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January 2022 by Miss Davis
Good quality and well made dresses. Love it!
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November 2021 by Elyse F.
Terrible customer service. I called Jacadi U.S. customer service and spoke with the manager who I believe is named Gerard. I explained that the snap pulled off my daughters almost new coat. I wasn't seeking a return, or even requesting Jacardi to repair it. I simply wanted a snap from Jacadi so I could have it repaired myself. There is a hole in the coat where the snap was and removing the other side of the snap would create another hole. After getting a lot of "nothing we can do to help" they finally suggested I email them pictures. So I did. No response from customer service. Complete waste of time and lack of concern for the customer. BTW, I have shopped at Jacadi for years, never again!
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September 2021 by S K.
First time visiting a jacadi store and what a horrible experience it was. The owner of the store is racist and extremely rude! Right off the bat you feel unwelcome. We were the only ones in the store and he got mad at a child for not wearing a mask. He also made numerous racist comments and made us feel so uncomfortable we just left the store. What a horrible store!!! Jacadi should really assess who it allows to operate its stores.
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April 2021 by Nastya T.
Jacadi has the worst return & exchange policies. Will NEVER buy again from them.
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February 2021 by 丁楠
Be Aware！This store is scammer! They will lie to you and get your money without the product.
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February 2020 by Anna W.
It was my first time to shop but will never come back again. Aside their clothing is ridiculously expensive, the style is not as not as what youre paying for the price. The sales lady would just follow behind you and wait until you pick what you want to buy is really inappropriate. The other lady seemed so bored and not accommodating and will judge you as if you cannot afford their clothing. Well bad experience. There's a lot of way nicer brand out there than this.
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February 2020 by Sofia T.
i love jacadi beacuse of the quality,but customer service is bad,i am Chinese,the customer service also Chinese,we all Chinese,why they have bad attitude to us？Chinese laugh at Chinese？ my baby is navy,so my baby like to touch everything,the customer service told my baby behave himself,beacuse he would make clothes dirty。excuse me？？the customer service should respect every customerS include baby,
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January 2020 by Xi Y.
they very very bad，my friend give me the gift 79 +tax，I go change ，the cloth is 50 % off ，they tell me thats 30% off ，and final sall，I go back home check price on line ，thats wrong price，they sure give me back 11，but they let me pay 11 ，I never see any store like that，I think maybe they take money in own pocket，I will go ask them money back，but I not sure they will give me back
