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July 2024 by Kausik Bhattacharya
Great stock of cosmetic products . The staff is very helpful and courteous
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July 2024 by Marilynn Pascual
Kevin was amazing. I’m new to makeup and really shy. I was worried to ask for help because of my lack of knowledge. However, I’m glad I eventually did at the front.
He was there and was friendly to me since the very beginning to the very end. He gave me an experience like no other artist has done for me before.
He gave me recommendations and let me see how certain products would look on his skin and my face as well!
Definitely feel more confident asking questions to Sephora staff now.
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July 2024 by jodie liang
There is this store in almost every shopping mall
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July 2024 by Mia M.
Came in here with zero experience and booked a 60 minute full face makeup session. The makeup artist did a great job. Every employee was super nice. They recommended me a moisturizer called "slushy" and a sunscreen stick called "glow stick" and they have worked great. Very welcoming environment, knowledgeable employees
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June 2024 by MON JAR
Today Daisy help me to find the perfect product for my eyebrows , because of her I was able to have a nice organic and beautifull look .
Thank you Daisy for your amazing coustumer service
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May 2024 by lovely toto (lovelytoto)
such a big company can’t even deal with a return brought from online?
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April 2024 by 吴萌萌
I tried to call this store. And customer service is terrible. I asked the question about an order for holding. I understand that you guys don't do hold. But the person who answered the phone was so rude.
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April 2024 by Lisa Smith
Riley gave the best customer service and helpful. She helped me sign up for the rewards program. I even got a free gift. We came for a birthday gift and they did not disappoint. The store is large and clean. They have a security guard that is walking the store keeping everyone safe. I love that they have a way to sample items. It’s so hard to match colors to your skin sometimes.
This is a large mall with lots of parking. This store is not super wheelchair friendly. No public restrooms. Seven out of ten recommend.
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March 2024 by Katherine N.
I stopped by today, and Shane was very helpful picking out my colors. I was grateful for his knowledge with my skin changes over the years. He understood where I was coming from. I got everything I had needed.
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March 2024 by kathy fay echauri
Thank you so much for my birthday present. Love it. Thank you Elena for helping me.
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March 2024 by Shanaia D.
I rate this place a zero for their lack of customer service and failure to fix my issue. I purchased a Sephora Favorites Deluxe Perfume Sampler and one of the bottles came empty, management did not let me exchange for a new sampler kit and informed me to notify Customer service. Customer service was unable to help me resolve the issue. Horrible and unprofessional experience with unnecessary apologies to no resolution.
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February 2024 by Emanuel Dominguez
Some workers are nicer than others
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February 2024 by Michelle W.
I used to go to this Sephora all the time because the service was great, great recommendations and a friendly atmosphere and they had a lot of different types of brands to try out. But throughout the years, I've noticed it has slowly gone downhill. I went in yesterday to my surprise, it was so disappointing to step in and I still wonder why I had bought something there when I should have gone to Nordstrom instead. Here are some of the things I noticed and would suggest please check and sanitize when you're trying things on your face. - Makeup products were not cleaned and had so much product smudges all over the products. This could cause issues for others who don't sanitize their hands and then use their fingers or the sponges to apply on their face. - Sample Applications: this was so gross. The applications were surrounded with product buildup and was unorganized. There were no makeup removers and I wanted to barf when I saw underneath the cotton pads were filled with hard crusty brown (i don't even know what it was and I don't want to find out) stuff. Ladies...PLEASE look into this before applying it to your face. - I noticed there were some customers applying makeup products directly on their face (lipstick and blush) vs. using a clean application - Customer service at front desk: When it was time for me to pay and I honestly wanted to get out as fast as possible, the lady asked if any had helped me. I responded no and with that, she was so rude and did not say thank you, have a nice day, etc. and just handed me the receipt. I believe customer service could be a little nicer. This isn't the first time I received this treatment so maybe I should just say yes, someone did help me. Overall, I was very disappointed in this Sephora and would just love to remind others to please double check
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February 2024 by Jazmin V.
Recently just went to this Sephora, Sunday February 11, 2023. Two of my friends and I had just went in to find a color match for one of my friends because she was too nervous to ask an employee so I thought I'd just help her. We had been looking at some of the products that were in one isle doing color swatches while this one guy (big, bald and white) comes up to us asking if I wanted a basket? He was specifically only talking to me and not to any of my friends. He kept asking me if I wanted a basket or something, and after explaining that we were just trying to find a color match for my friend he kept pressuring me to put "something back where it belonged" after I had grabbed the basket from him a little annoyed. I guess he was assuming I was stealing or something, but he was getting up all in my personal space making me feel uncomfortable and my friends even though he wasn't speaking directly to them. I had left the foundation area because he was basically all up in our personal spaces and went to some other area with lipgloss that I'd been looking at, while looking at them he was still behind us continuously just staring us down really closely. At that point he'd made my friends and I uncomfortable, I felt pressured into buying something or else something would happen, even after grabbing the product I was going to buy, he was talking to another employee that seemed a bit concerned to what he was saying to him. Waiting in the line, I could see both of them, talking to the other employee repeatedly saying "look in her bag" in front of everyone which made me feel even worse inside. And after everything, he even followed me to the register when I was paying. I'm not sure what's up with this guy, but there was another person in the Arcadia Sephora Yelp review who had the same experience as me. The dude even followed me out of the Sephora. And I just wanted to say that I'm a minor, so it made me feel really uncomfortable and horrible. I get the whole "security" thing, but I also just wanted to say that there were a lot of other people around us in that Sephora, I don't wanna say anything bad, but my friends and I are p.o.c and I hope it wasn't anything against us. I'm just commenting at that, but pls, just be aware of this one employee.
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February 2024 by Sophia D.
Staff is very nice and helpful here but that's not the issue. This Sephora is so incredibly dirty and gross! Thick dusty fuzz on everything, make up smears and drips all over the place, dried goo oozing down the sides of smartly designed products, used tester swabs strewn about.
