Steve Madden provides friendly and helpful customer service. Staff are patient and kind, offering exceptional service and going the extra mile. They help customers right away, even when busy. Employees are happy to give their opinion and help with many choices, including for wide feet. If an item is not in stock, they will find a store that has it, order it for you, or advise you to double-check availability. Orders shipped to the store typically arrive within a week, and staff will call you right away. They also efficiently resolve issues, such as incorrect charges, ensuring customers are taken care of.
Very friendly and helpful! They offered to find a store because they didn’t have my size and found them. But also advised me to double check before I went.
April 2023
Annamarie was amazing. So many choices and I have a difficult time with my wide feet! She was so helpful! I will be back!
October 2022
Great shoe styles. Prices are fair. Cutest shoes for females.
