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March 2024 by Karen L.
Worst customer service ever! I was running around getting the correct size bra for my adult daughter while actual employees were milling around the store, acting like they were busy. Then, when she found the right size bra with my help, there was a huge checkout line with only one cashier. A very disappointing visit to Victoria Secret.
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February 2024 by Vivian Hernandez
The managers working here look like their thugs, except for a employee she was so nice, but what happened I use to work here when I was 18 years ago the managers were so well put together, sad that it has come to this rude ladies
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February 2024 by Heather Holland
ARCADIA VICTORIA'S SECRET STOREI looked up the hours online and learned this store is open until 9:00 p.m. I drove to the store, across town because there is no longer a store in Pasadena. I arrived at the store at about 7:55 and proceeded to spend 15 minutes perusing the store and filling my arms with about 20 lingerie "outfit" options. I just wanted something new and pretty and sexy. They had a good selection and I even stopped to ask a salesperson about sizing. I proceeded to the dressing room with 50 minutes left until the store closed and a girl behind the counter told me that the dressing room was "already closed."I had my arms full of beautiful expensive options, and I repeated the words "already closed" with a questioning tone.She confirmed that the dressing room was closed.All my efforts to get there after work and do so on time with over an hour to shop and try on, and I couldn't try anything on and therefore bought nothing. Their loss (did you hear that VS corporate?), because the things in my arms were expensive and beautiful...I was treating myself for the first time in a while.I will never go to this location again...that is ridiculous!A customer with their arms full of beautiful lingerie, ready to buy something, who clearly made an effort to get there in the last hour before they close, but NOPE, I couldn't even try anything on WITH 50 MINUTES LEFT BEFORE CLOSING!I've never been so incredulous at the ridiculousness of a SALESperson.(For that matter, as someone who has worked retail, the fact I had to seek out a salesperson before anyone even said hello, greeted me, or asked if they could help me is beyond what I would expect in customer SERVICE.)Zero stars is what I would prefer to give this store for these reasons. I hope corporate sees this, and tells these sales people how to better do the one job they have - TO SELL THINGS.FAIL, ARCADIA STORE...MAJOR FAIL.
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January 2024 by Daniel G.
This location has the worst customer service. I came in ready to buy a few gifts and got treated like if I was bothering them for asking questions, the attitude from the employees is completely unprofessional. After speaking with the "Managers" Abby and Diana I realized that the employees attitude was a direct reflection of these so called "managers". A business that is ran by people like this will continue to struggle. Many of the reviews on here share a similar experience at this place. It is your hard earned money, go spend it somewhere that values you as a consumer and will treat you with respect.
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October 2023 by Loly E
I went to the store to make an exchange and luckily all went smoothly, no lines on a Friday ?best part ? the CS was pleasant as well.
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September 2023 by ironeez L
Jocelyn provided wonderful service to me and my mom!
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September 2023 by Lucina S.
This place hasn't changed from years ago! They still have the rudest staff! Employees are condescending to customers.
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August 2023 by Aka Y.
Be aware !!! Worst vs location I ever been to I live next to Santa Anita mall so this is closest location for me unfortunately if you are Asian you will get treated so bad here those Latino girls work here has terrible terrible costumer service towards to Asians They are very unprofessional can't believe how vs hired this kinda people never shop here again!
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July 2023 by Esmeralda Vasquez
They have like 2-3 entries, both doors were closed. Nobody was on the floor to help customers out.
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July 2023 by Natasha G.
Excellent underwear's and bra's and lotions and body mist perfume too and etc. I would buy them again and it supports Asia and Sri Lanka because it mainly comes from Asia and Sri Lanka
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May 2023 by Aubrey Porter
Cashier was rude... store was clean though.
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May 2023 by Karen G.
This place truly deserves 0 stars. I came in for an exchange, since the item I received was basically not made well. When I explained to the cashier about my situation I could tell she did not care to help me out, but instead she wanted to make a point and had a really bad attitude. When I asked to explain to a manger instead, she was explaining for me in a way that the manager wouldn't give me any type of refund. The manager had the same bad attitude didn't care to find a solution to the item that was clearly damaged. She just very condescendingly told me to deal with it with customer service. This place has such bad energy don't come here they're clearly not happy working there. They will try to ruin a persons vibe since it's not the first time it's happened while shopping here.
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May 2023 by Michelle C.
The bras were pretty expensive!! However, they were very comfortable and they have all of the sizes that I really need them the most!!! They also have some nice smelling perfumes, lipglosses, and lotions as well! I definitely will come back in Arcadia again when I have the time!! Thank you all so much for everything and five stars is exactly my total rating!!!
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April 2023 by Wendi H.
Vanessa and Melvin were great...amazing customer service. I came looking for a specific bralette and they nailed it! Thank you!
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March 2023 by Jessica-ann Sar
Little weird that my sister and I had similar measurements (in fact I was slightly smaller) but the associate said sister was M and I'm L.
