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September 2023 by Neil Hunt
Use their ATM for my Credit Union located in LA and it runs out of money quite regularly and for a relatively small amount. Please stock more for stars. Thought it was a bit ODD that they wouldn't give me a roll of quarters unless I opened an account with them and lost a possible customer due to that nonsense. I'll stick with my credit union. Heard other people like it and not a big bank at least..
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August 2022 by Sunny Jardine
ATM and Drive through teller available. Have had two car loans through CCCU. A 38 yr. customer with NO complaints at all. Highly recommend.
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April 2022 by Ian H.
they are never open at a convenient time, open too late close too early and the app they have is terrible, it just doesn't work! it costs an extra $7 to make a payment with a debit card. joke organization, avoid like the plague if possible.
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October 2020 by Trista Fischer
Had to stop in to get coins for laundry but was told I could only do so if I were a member and was informed of the coin shortage.... Uhhh??!.... Since when do you have to be a member of a bank to exchange coins??!! Suggestion....Maybe less than 5.00 worth if you're a non-member?? Very frustrating and illogical....
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July 2020 by Jenna Bader
Love this location- they have a drive-they teller. Especially in the times of Covid-19, I appreciate this option. Super friendly staff at all coast central credit unions around, and this location has what I need close to home.
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December 2019 by Garret Mason
I'm about to lose my house because they can't communicate.
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December 2019 by Garret M.
I'm about to lose my house because they can't communicate. Today... I thought it couldn't be any easier. I called them promptly at 8:30 am, and talked to their Customer Care center. I informed them that a wire transfer was to be done by a member, our grandmother, forwarding over 10k worth of funds. I informed them these were specific wiring instructions, and asked what they wanted for the cover letter. They asked for her name, the location of the bank (McKinleyville), my routing number which would be on the transfer, as well as the amount. She said she would get it and forward it onto the bank. ... done. I even called and left a message with the Bank Manager, Kelsey Dunn, to confirm and please call me if they had any questions. My bank created the cover, and sent it over at 8:48am. I call later at just before 11am to confirm they had gotten it. When I informed a different customer care person, they hadn't an idea about the fax, unsure if it came through, and asked which fax number we sent it to. I told them, they said it was right, but didn't see a fax. I said I'd get the bank to fax it again. BUT, went over the information again, JUST to make sure it was right, and she said yes, it was. I called my bank, they confirmed the other went through, and resent the whole thing again. I called the Customer Care center at 11:08am to confirm it came through. They checked the same fax, and sure enough, it was there. They then said that the wiring instructions had two banks on it... which I explained, it's a whole set of instructions, and should detail how it works. She then read it and saw that it was INSTRUCTIONS... which is what they requested as well. And she would get them to their SUPERVISOR. I called the McKinleyville Bank Manager, Kelsey Dunn, again, and ask her to please call me with confirmation of the wire transfer and/or instructions that they should be getting. I called the customer service center again at 1pm, to see if they had any troubles with the transfer. They said the did not see any transfers at all from that location (McKinleyville). I asked my wife to call her grandmother, and she said her grandmother was turned away when she didn't have INSTRUCTIONS needed for the wire transfer. I am immediately fuming beyond all f****** comprehension at this point. I call, and ask to talk to a manager, and get the supervisor, Shelby Thompson. She tells me that the person has never come in, and nobody remember talking to anyone of that name. I inform her, that she was turned away... because she didn't have the instructions... the very f****** ones I have sent twice, and left messages with the bank managers, and have talked with customer care center five f****** times today, detailing every bit of information that could be detailed... and SOMEHOW, SOME... HOW... nobody has been able to get them to the bank. ... she then said she'd "walk" them over. I asked what she meant by "walk", and she says that they're in the same office as the McKinleyville credit union, so she could just walk them over.... It's now 2:00pm here... by bank has closed in the Midwest, and I'm on the cusp of losing our house... simply because not one... single... f********* person... could "walk" over to give the wiring instructions, to the person handling the wiring... I don't even have the words of how angry at the entirety of the incompetence of this whole situation is.
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November 2019 by Tom N.
Terrible bank, they screw up everything and their tactic to get rid of you is place you on hold forever....
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August 2018 by Danette Valadao
Usually very good bankers. Only had one confusing experience after making a deposit in which the banker did NOT recount the money handed to them then later claimed it was short 15 dollars & deducted it from the account. How they knew that was the transaction that was short is what I'm not clear on when they put the money straight into the same till everyone else's does! Sounds a bit off to me. Has not happened before or since that one time or haven't seen or talked to the same banker either...
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March 2018 by CC C.
Wow! Unless you're a grower flushing this bank with cash, don't expect any attention. I had fraud on my account that overdrew my account, I was told at the Valley West location that they 'would get to it later'. I was treated like some kind of transient, and not a loyal customer of the bank that I've been for YEARS! I can't wait to take my money ANYWHERE else. Unconscionable, disgusting service.
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January 2018 by Bill Alden
Outstanding service.
