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March 2024 by Kelsee Holland
Vincent was great! Very knowledgeable and friendly.
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February 2024 by Dustin Whitten
H&R block got me a great return. With direct deposit options to receive my return in my most used accounts.. was a very easy and comforting tax experience.
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April 2023 by Halley A
Dealing with this establishment was like an episode of Monty Python. I went in about eight times in two weeks and when I’d walk in and ask if they had a chance to get started on my taxes, every time they’d say, “So sorry, I’ll do them this evening. If I don’t call you tomorrow please call me”. I’d call the next day and no one would be there, and they definitely never returned my phone calls. I was very polite and cordial in all my dealings with this establishment. The first rule of customer service is that you should always under promise and over deliver. Ultimately I would have rather they had told me that they couldn’t do my taxes instead of lying to me and telling me every time I called or went in that they would do them that evening. I needed my returns for something very important. I wound up just doing the taxes myself, which only took me an hour and half. I must have wasted at least four hours sitting in the chairs in their office, calling, and emailing. I would strongly recommend against using this office due to their poor, misleading and inaccurate communication with customers.
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April 2023 by Sa'Vion Galloway
Went in early in the season and the guy never filed my takes even after 4 appointments now it’s April and they won’t even return my calls as it’s been almost a week. Very disappointed in this business and would recommend you go elsewhere for your taxes. They crapped me out of all my money so now I get no refund. I’d give zero stars if I could
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July 2021 by Zach Lathouris
Helped out office hours are odd
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May 2021 by Jesse Butler
This is the first review I think I have felt I had to write on google. I had an appointment at this location, the very first time I have ever gone to a 3rd party tax prep service. The lady that helped me was short and rude, talking over me at every step. Every question I had she got more impatient and condescending. They didn't even bother bringing me into a room, but were talking to me about my taxes and personal info right in the reception area with people coming in. One guy started to walk in and they all shouted at him to "come back in 5 minutes". At one point I heard someone come in and start innapropriately talking with the receptionist about another customer (I assume he was the manager). I had questions about a special tax situation I had, which is the only reason I went to them. The lady got up and started walking away saying to come back when I had more info. She started arguing with me and I just walked out. The lady had the nerve to follow me out the door, shouting at me. Most awful customer service I have ever had.
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May 2021 by JackieThuy
Great service!
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May 2021 by Google user
This is the first review I think I have felt I had to write on google. I had an appointment at this location, the very first time I have ever gone to a 3rd party tax prep service. The lady that helped me was short and rude, talking over me at every step. Every question I had she got more impatient and condescending. They didn't even bother bringing me into a room, but were talking to me about my taxes and personal info right in the reception area with people coming in. One guy started to walk in and they all shouted at him to \"come back in 5 minutes\". At one point I heard someone come in and start innapropriately talking with the receptionist about another customer (I assume he was the manager). I had questions about a special tax situation I had, which is the only reason I went to them. The lady got up and started walking away saying to come back when I had more info. She started arguing with me and I just walked out. The lady had the nerve to follow me out the door, shouting at me. Most awful customer service I have ever had.
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April 2021 by Lucille R.
One of the WORST experiences I have had with Customer Service in my entire lifetime. The woman I met with was Rude, Impertinent, Arrogant and absolutely Useless in helping answer any questions. I highly advise seeking assistance with your taxes from ANY OTHER SOURCE IN HUMBOLDT COUNTY! This hour of my life was a complete waste of time. To start with, she was 30 minutes late for the appointment. It didn't help that there was a language barrier. But more so, her general attitude and tone of voice was uncalled for, dismissive, belittling, and just over all RUDE!
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April 2021 by Felicia M
Dose not listen to you and blames it to be your fault when you give her all the information and takes a huge chunk of your return.
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April 2021 by bob greene
Good folks, doing a good job.
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March 2021 by Jalleh Biglari
He prepared my tax last year and I was very happy with it and I will continue having him to do my future tax filings.
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March 2021 by Rick Steele
Loyalty, definatly not the price
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February 2021 by Alan J.
Hey ya ll! Alan Janzen again to update you on my saga regarding the poor return done by H and R Block, Arcata, CA office. No one ever got back to me from the corporate hind, I mean headquarters about why their money back guarantee so far had not been honored. As mentioned, the interest and penalties exceeded $500. But good news today! After over a three month wait, the check really was in the mail. It came! Boy, am I relieved. I thought these guys were going to wait me out til I stopped complaining and just stiff me, but they came through. Again, let me warn you folks looking to tax prep help; I can not recommend these guys to those of us that have complicated returns. If you have a 1040A or 1040EZ then take it to them or for that matter do it yourself. If you have rental income, a UTMA that needs to be cashed out, any capital gains income you need advice on, stay away from this office. Go to a CPA. I gave them two stars, but I shouldn't have had to wait this long for the money.
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February 2021 by Michelle Mybelle
Great employees in Arcata location so I always go back
