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March 2024 by Preacher And Wifey
Nice people the lady reimbursed my name and box
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December 2023 by Samantha Chan
Blonde lady working the front was rude
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August 2023 by Scott Rentzer
Tom was great, friendly, helped me with costs and options, with exact respect for my needs. I was mailing a birthday present. I was delighted to see Tom care about the personal value and write "Fragile" on ALL 6 sides of the box! Lastly, I left forgetting my cane and Notebook! Both postal workers were attentive to notice and they kept my stuff safe until I returned to get it! Outstanding. Workers hold the true and traditional values of the Post Office!
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July 2023 by Helga Ku
TERRIBLE location, INCOMPETENT STAFF! Stay AWAY! Clerks don’t know how to check and verify international customs form. Packages get returned back to you after you spent hundreds of dollars! General manager of the location refuses to help with refund! STAY AWAY, BAD SERVICE, go to Bayside location instead. You may waste your time and money here
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June 2023 by Kimberly P.
I got our passports done at this office, and boy did they steer us wrong. I asked if they needed the lost passport document submitted with the application, he said ehhh, they'll figure it out. 7 MONTHS LATER and I'm in a hotel in SF, ready for the last minute passport appointment, which was painfully difficult to get, and should be an all day experience, a week before we fly out. Do your own research and do not trust anything they say to you about passports, they do not know what they are talking about.
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December 2022 by Just S.
Does anyone answer the phone? I keep trying and trying to get through and it rings and rings and rings and no one picks up.After awhile it goes dead on you.Some post office!
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December 2022 by Omnistic D.
As a po Box holder of 10 + years there actual customer service has steady gone down hill, when I first started there, it was like most all post office locations, open 24 hours a day , but because they are lazy it now has closing hours even if you pay for service,no extra key , no service so if like me you come to the coast after 60 miles and it's a holiday of some kind,or after 6pm no mail.I recently went to potentially renew my box and the manager made me wait about 15mins before telling me, sry will not give you your mail until you give me money. So I'm not going to renew my 10 year box . If your in and out probly fine but actually helping you.... not possible. All smiles though.
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November 2022 by Ray F.
The Arcata PO, itsa post office and very busy most days. Sits on the corner of the town plaza. Lots of customers daily. Usually someone standing in line, often more. I am usually just dropping mail off so its not to crazy toget in and out of the place. The employees are for the most part okay, most are not overly helpful but you can get services if you are patient and willing to wait.The post office, the only one around and a main part of mail flow for the area. It serves its purpose3 Stars - a needed government service that is sorely underfunded in our community.00838
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August 2022 by Frank Villa
Terrible. They lost an envelope I sent. If you need to send something very important USE FEDEX OR UPS
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July 2022 by Lucia Chan
Went in to renew my sons passport. Was unaware that i had to make an appointment & bring him in. The man at the register was short tempered & rude instead of simply providing me with information that would help me complete the application properly. I asked him why he was being rude & he replied that it had been a long day. I worked in customer service for many years and there is never an excuse to treat customers rudely. I made an appointment at the Eureka post office and they were friendly and helpful.
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June 2022 by Nunya B.
Stood in line today with about 12 other people while the only two employees working the counter joked back and forth how they "used to care when they started" . After about 10 minutes and not a single person advancing in line a decided to drive to another post office
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November 2021 by Lawrence
Short wait, really cool guy at the counter. I got myself some otter stamps.
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August 2021 by Evan Dixon
Some nice people work here, but some are incredibly rude, especially a few of the drivers. If you can’t find a way to be kind to people regardless of your day, get out of customer service...
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August 2021 by brendan brinton
Man at the front desk was about to go postal.
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August 2021 by Vanessa F.
The man that helped me, Eric, had the biggest attitude this morning when I was mailing things out. It wasn't even busy so I don't get why he was so upset and making snide remarks at every little thing. I was confused because I thought I had done something wrong and when I asked him if there was a problem he changed up and stayed silent. The other gentleman next to him was making weird roofy jokes talking about "can I get you a beer" "oh actually i wouldn't trust the beer I give you". Very strange interaction and not professional at all. Made me uncomfortable and I probably won't be back to this location.
