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December 2023 by Elizabeth G.
One of my favorite pet stores. I just love the selection and suggestions. My dog loves the hearties had much luck with being able to try samples for a finicky little dog. Always greeted with a welcoming smile and prompt hello. Thank you
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August 2023 by Tara P.
I am so happy I found this pet shop! I have an "exotic" pet, a tarantula. I walked in close to closing time and they were so friendly. I was able to buy crickets individually instead of in a prepackage of 25 or more. It is also a very clean store. No weird smells, spacious and very bright. I recommend this store to ANY pet owner.
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August 2023 by Don Plitt
Absolutely enjoy shopping here. Everyone is so friendly and make you feel so comfortable. Always willing to help you find what you are looking for. My dragon (Jake) loves shopping there too
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August 2023 by Ilse K.
Great shop! everyone should come down and check it out! Genuine animal lovers as owners!
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July 2023 by Tiffany Gill
Brought my dog here to get groomed and a few days later we found fleas on him. We’re still trying to get rid of them. Went to the store to let them know and to hopefully get compensated for the flea removal products we had to purchase from them and was told the owner would call us back to discuss but never got a call.
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July 2023 by Linda Lares
The employees were knowledgeable and friendly. The store was clean and well stocked.
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June 2023 by Angel Ramirez
Great got my pup in for a quick nail trim and he was happy. Also after my 10 year Olds dwarf hamster we got there wasn't ok they helped with her transition to a new one.
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May 2023 by Carolyn Staat
Very nice place. From out of town our puppy lost here ball. So many products, we will be back again. Very helpful staff.
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April 2023 by James Coon
I haven't been here for years, as in, over 14 years ago. It's definitely expensive. Lots of birds, fish, and reptiles, and some neat accessories for dogs and cats. Personally, I like Petco or Petsmart a bit more, but first and foremost, it's good to support local businesses. I thought the customer service was very attentive and friendly Also, I'm just glad to see that they're still around and (hopefully) doing well.
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February 2023 by Paul Malarik Jr
Some interesting creatures sold here, like a huge snake for example. They have reptiles, birds, and mammals, but not too many fish. That being said, they do have low maintain fish that is great for kids to have as pets.
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January 2023 by G. K.
I called for an appointment to get my two cats' nails trimmed. As a senior citizen this entails me hiring my cats' pet nanny to come and help me put my cats in their carriers and into the car. I explained to Groomer Carolyn that I was calling because she comes out to my neighbor's car to bring her cat in its carrier into the store. Carolyn said she can't do that for me. She gave me an 11:00 appointment, after saying she could not give me a 9:30 A.M. appointment (which would accommodate my pet nanny assisting me) because her assistants would not be there at that time. Does this make sense? Doesn't it sound like even though Carolyn's assistants would be there, none would be able to come to my car and bring my cats in?I am going to have to find another option so I called today and left a message for Carolyn. The woman who took the message said, "Oh, she can come to the car and bring your cats in." I said Carolyn had said no.What a disappointing experience here in my beloved Arroyo Grande. You must wonder if the bad attitude is only Carolyn's or if it trickles down from whoever "CD" is. This shop has an abundance of poor reviews. Pity.
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October 2022 by Carolina C.
I usually take my bunny here for nail trimmings but after today, I will take him elsewhere. I have never had an issue with them until today when they cut too close to the quik and made him bleed. Bunnies are already difficult to keep calm in stressful situations and this just makes things worse. I do not recommend the nail trimmer person here for rabbits because they will cut too close to the quik and not even apologize or even let us know what had happened until we asked. They didnt even seem to show sympathy for what happened. I dont recommend this place for bunnies
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October 2022 by Foodie D.
Awesome pet store! A lil over priced but is expected in a locally owned business. They have a huge selection of things from food to reptiles. The macaws are beautiful! Its even nice to go and see the animals super intresting pet store.
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September 2022 by Bret P.
I go here often to buy feeders (bugs) they have the best prices on crickets in town and I'm thankful for the recent effort they have put into providing excellent customer service.
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September 2022 by Rori C.
This is a review for one of the groomers. I think her name is Caroline. The only reason she's getting the one is because there's no zero. Susan is the regular groomer but she couldn't fit my dog in in time to cut her long hair because of this heat. The other girl did it and didn't touch the face. Mind you I paid $48 for the service and tipped her. She said the regular groomer Susan told her she never touched the face groom. In talking to Susan, she said nothing like that. I like Susan and I told her I'm sorry but I will be going to another groomer. I wouldn't trust Caroline to take any more of her dogs or cats. I wouldn't trust Caroline with a stuffed animal. As Far as I'm concerned she gets a zero rating. Does this face look like it's been groomed?
