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August 2023 by Gary Ellsworth
I love this bank!! Small town feeling of walking in and having several people know your name makes it feel like home. Great customer service of a small bank, with the security of a big corporate bank.
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July 2023 by John Hayashi
I have been banking with Pacific Premier Bank for many years and the gals at the Arroyo Grande branch are extremely helpful and very friendly. They always make an effort to help with all my banking needs.
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June 2023 by Vanessa Guerrero
Awesome staff Frances and Daisy are always very helpful anytime we need anything for our business.
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June 2023 by Isaac Riveraaa
I have been going into the Arroyo Grande bank for a little over a 6 months and the staff there is amazing. They have been very helpful and informative if I could give more stars I would.I am very happy with the my new bank.
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June 2023 by Justin David Myers
I wrote one of these but it was erased , so first, but second, I want it let the world know that I wouldn't lie to you about your money, and if you want to put your money in a safe place with people that will treat you right, your in the right 1,Point One. if you are ever away from your money for an extended period of time, weather it be unforeseen circumstances, tour or work, you can trust itll be in the right place (regular business fees understood) I was away for 9 months and when I touched back down my royalties all went to the right place , all my financial needs while away were handled with minimal difficulty and these in no way could i say all this if it wasnt for the great team they have within the whole corperation especially at my home bank of arroyo grande California. Frances, samone, jennifer, megan, melissa, kris, maggie, daisy, atall and everybody I might have mistakenly passed up or not had the correct spelling, like (with everyone I've seen while covering multiple branches) and everyone working in corporate offices or behind the scenes. I know I have to keep some things close but stay as far away from the paperwork as possible , thank you all , find me and google Justin David Myers Albums by Point One. Thank you All
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March 2022 by V S.
I wanted to thank Frances for assisting me with a dispute lately. She was kind, thorough, and prompt! I really appreciate her help, she really helped put my mind at ease during the experience! Thank you Frances!!
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February 2022 by N Alan
Where do I start? the bank is closed on the weekends! For those who work a regular 8-5 good luck ever getting to this bank when they are open. When you do get there the wait time is crazy because they also are understaffed. lack of ATM's at this bank (only 1) and their atm has constant problems where it won't accept your card and the machine will be down at least once a month.(this is a huge problem since they only have 3 banks in the entire central coast) if the ATM doesn't work now you have to drive to different city. Cashier's checks are not free for the average person. They charge for a checking account if $500 is not in the account at all times, and their staff is rude. Also new policy of theirs where you must deposit your check in order to cash it.Also when my family owned a business and banked with pacific premier bank they constantly harassed us when making large CASH deposits as if we were doing illegal transactions.This last one bugs me but probably the least of my worries: They like to "HONOR" / "VIEW" every holiday you could think of. It almost seems like they are trying To find reasons not to be open most of the year.I really wish I could support all local businesses but some local businesses don't deserve my support. I suggest you go to Chase Bank or some sort of bank that is much larger That can accommodate such simple/ basic needs.If you bank with this company you will experience problems.
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November 2021 by Courtney Parrish
Allison moorhead and her team really helped me out. I couldn't wait to write a review about the awesome customer service I had. Love this bank they made me feel welcome and were so friendly. Keep up the good work!!
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January 2021 by Terry K.
On site help is good, although I don't understand them asking me what I'm planning on using my cash withdrawal for. Online help is very poor, constantly getting locked out and trying to reset is frustrating. Will be changing banks this week.
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March 2020 by Cathy Delaney
Our experience with Alison at the Arroyo Grande branch was excellent! She was so friendly, knowledgeable and a pleasure to deal with! The staff is very kind and make you feel welcome and comfortable!
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October 2019 by Peggy Hoobery
Everyone is so awesome to work with. I usually show up about 5:50 on a Friday night and they are all very pleasant. Been using this bank since I bought my business 17 years ago. Have never had a negative experience. thanks to all of you.
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October 2019 by Onesimo Galarza
Really friendly associates. Worked with Meagan, she gave excellent customer service. I've gone here a few years now, she makes my experience with Pacific Premier the best!
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September 2019 by Lacy Raymond
I am satisfied with my service at Pacific Premier Bank! The staff is always friendly! Greeting me when I come in and leave. One of the tellers that I remember Christine is always knowledgeable, fast, and friendly!!
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September 2019 by Daria Croniser
Most drive through tellers have zero personality; however, Faith, at Pacific Premier is the most upbeat and friendly teller this bank has ever had. She always has a smile, eager to help, calls you by your name, and asks how your day is going. She really embodies the concept of customer service (a notion that is lacking in today's society) and definitely needs a raise!!
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September 2019 by Martha Vaughn
One thing that truly sets this location and bank apart from the others is their customer service! From personal banking , financial services to business banking, the customer service culture is the absolute best. Jim & Jen truly goes above and beyond for each customer that walks in their branch, they take care of you like you’re their family member. Faith in DT always has a smile and a cheerful personality. Last but not the least, Christine, she’s the perfect teller, nice, sweet, engaging but also extremely efficient! There’s never a line but when there is one, they are all hands on deck to ensure the line moves quickly and all customers walk out happy!
