September 2022 by george vensko
My wife and I had our 3,000 square foot ranch house renovated by the Robertson Builders, Chad and Dusty, who are brothers. Chad was in the office, and Dusty was in the field; this is a family business that does residential remodeling. The house was 30 years old and needed upgrading from builder grade to designer grade materials. We focused on the kitchen, and master bath, jack and jill bath, and half-bath. Still, every room got painted, new drapes, and new or refinished flooring. It took 14 months to complete, but we had a dispute, and while amicably resolved, it took some time for the disputed job to be redone and progress to be rescheduled, thus the lengthy timing. Also, we had the downstairs renovated first while we lived upstairs in a granny flat, and then the upstairs renovated while we lived downstairs in our renovated rooms, and then the pandemic hit. The price was competitive, which we discovered by interviewing 5 general contractors, and the brothers stuck to our budget. What kind of experience do they have? When we asked for 3 references, they gave us 3 pages of references. We checked that they are licensed and carry insurance. They respected our design plans (as we provided cad-like drawings that we prepared ourselves based on blue-prints of the house) and helped us find alternatives when choosing products, appliances, and materials. They charged for work completed and acted patiently when one of our first checks seemed to “bounce.” Their sub-contractors worked professionally and interacted with us respectfully. The brothers were agreeable to us sub-contracting some work with their sub-contractors ourselves. The site was kept clean. The brothers were obsessive about staying in touch and kept contact by email based on our preferences. We highly recommend doing business with the Robertson Brothers and plan to hire them again in the future when we downsize to a bungalow.
