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January 2024 by Ray V.
Unfortunately, Yelp doesn't have the option to select no stars. I would give this company zero stars and positive recommendations. The price is outrageous and charge for every single channel which I believe should be packaged in the basic price. The should stop giving out free year phone service and work on the internet prices. Stay in the internet lane.
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November 2023 by Teena G.
The cable isn't reliable it's got a weak signal or the picture is scrambled. Wouldn't use them but it's here where I live. Watch more apps that are more dependable!
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October 2023 by Becca burton
Kim is the best! Super helpful, also seems like a genuinely nice/caring person.
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September 2023 by Laura W.
I hate this app!! It's always buffering and I can't watch my shows!! I can't even log on right now!!
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July 2023 by Tracie S.
The internet goes out at last once a week! The cable box has issues all the time. Went back to Direct TV.
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July 2023 by Tim Brooks
Spectrum hidden fees ..if you cancel spectrum there's also a fee.. when you think you canceled TV phone and internet . They just keeping billing you. Then ask what day did you cancel... I would advise everyone to look at their bill.. if I could put 0 stars I would.
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May 2023 by Peter Engel
Pleasant visit. Positive all around.
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April 2023 by Gail W.
Don Fink provided outstanding service today. He was welcoming, informative, and respectful of me and my needs. My problem was so comfortably resolved that I will contact him again when I'm ready to buy new equipment. What's not to love about kindness in the marketplace?.?.?
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April 2023 by Kyle Dietz
Got really good service here. Knowledgeable and friendly staff, nice clean store.
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April 2023 by jeff miller
No wait, immediateservice, very helpful.
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April 2023 by Grace Bubulka
I waited 2hours and 38 minutes for service. Only one staff helping one customer before me.vthen he gave me the wrong information, handed me a new modem and router which I did not need...I'm going back to return the equipment. Let's see what happens today
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March 2023 by Local Review
I knew there was hidden charges, asked and was (assured multiple times)there was none……only to have the bill doubled. Misleading practice, very disappointed. I understand there are start up costs but that should have been disclosed at sale.
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February 2023 by tonya miner
They are pretty busy store, of possible make an appointment online. We have been there a few times and had a pleasant experience each time!
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February 2023 by Jeremy G
They take forever! Waited for 45min for the lady to tell me she couldnt help! Very unimpressed with spectrum
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February 2023 by L M.
I would give them zero stars if I could. I have been a spectrum customer for over 20 years, not because I like them, but because they are practically a monopoly. The have an odd pricing scheme. You get an intro price for your first year, but then they up it every year, so long term customers pay more than people who have been their for fewer years. It is crazy! It used to be you could call them and they would lower your bill (also weird policy - only people who complain get a better price?) but they don't do that anymore. Lucky for me they now have competition. When they raised my rate to $76, I first tried TMobile home internet, but did not work for my location, so then I tried Verizon home internet, and am saving over $20 a month and getting faster speeds. Another complaint about Spectrum - I almost always have to complain on BBB when something goes wrong because the usual customer service is slow and useless.
