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March 2024 by Diana McAllister
The staff here are always so friendly and helpful, even when it's packed and tensions are rising. I can tell they are doing their best to make the customer experience as smooth and pleasant as possible. Thank you guys!! It doesn't go unnoticed.
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March 2024 by Kay Lawton
Perhaps the best staffed retail outfit in the area. Efficient, well trained, and professional. Love the uniforms, too...bright and happy. Nicole was excellent.
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January 2024 by Sky V
They went out of their way to help me with shipping a large item that was too big for their boxes. I highly appreciate the level of customer service here. Thanks again
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January 2024 by Deby Dunlap
I would give this store 0 stars if I could. I’m very disappointed in the way I was treated and how my packages were handled.I was going to be out of town for an extended time due to traveling for work. I went into the store and spoke with one of the employees and either the manager or owner (so I was told at the time) and all assured me there would not be a problem. When the package arrived at the UPS store I called and spoke with them, they assured me it had arrived and would held in the back room until I returned. I provided my phone number and asked that the put a note on the box with my number and to call me if any issues arise. Well, a month later they returned the shipment to the sender without letting me know. I did receive an email from the sender that it had been returned and when I called the store EVERYONE including the manager or owner-denied even having a conversation with me about the delivery and apparently my phone number was never added to the box…or if it was they chose to ignore it.I’m very disappointed that everyone I worked with chose to be “selective” with their memories especially since I have record of the number of times I called and was assured my delivery would be ok.I always try to utilize local small businesses for my shipping needs however this will be the last time I utilize this local business.I didn’t put all of the details here or individual names due to complexity of the situation and privacy. But rest assured I followed all of the proper steps and checked in with them several times.
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December 2023 by Rebecca Geisler
Staff is very friendly and helpful!
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December 2023 by Nancy Napier
This is a great UPS store! Today Isa helped me mailing Christmas presents. They were very busy as its the Christmas season. She was fast, efficient and very helpful.She even remembered my name as I receive packages here as I’m traveling.This is one of the best UPS stores I’ve come across in my travels across the U.S.Thank you Isa and UPS…
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December 2023 by Kristi Edwards
Each time I have used this store I have been impressed by the friendliness and professionalism of the staff. They are clear on pricing and options for shipping and have made great recommendations to me. I also use them often for livescan services and the ease of use is great. I highly recommend using The UPS Store for your business and personal needs.
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December 2023 by Cheri Ellis
Customer service rep # 128045 was extremely helpful, knowledgeable, and very easy to conversate with and relate to. Prime example of what a model customer service should be.
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November 2023 by MotoTouring World Wide
2:00pm Sunday October 29th.To my shocking surprise this location does not know how to do a "from" label and a "to" label. These are prepaid stamped/labeled envelope and simple to do, I've done hundreds of them. This place gave me a stupid look like what are you talking about prepaid shipping labels. (The envelope is to be provided to the consulate to ship the passport at a later time). This location needs some training!!! The guy sitting there with the long beard staring at his computer DID NOT CARE and did not even offer to train the new kid that had only been working there for 3 days.UPDATE 2:30pm Sunday October 29th.Dale at the FedEx counter at OfficeMax grabbed a FedEx envelope put a prepaid shipping label on the envelope and was done IN 2 MINUTES!!BOY THAT WAS SIMPLE local UPS store.
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October 2023 by Ann Marie Taylor
The UPS store is always a fast and efficient way to send or receive packagesThey always have a suitable amount of stock in shipping productsAnd the staff is always so helpful and friendlyI recently had to send a large parcel back and did not have the proper container. They helped me with obtaining a large container and sealing it very helpful staff, and very friendly.
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October 2023 by Pamela Garcia
Every time I go into a UPS Store, the people who work there are very nice and helpful.There is never much of a wait time at all.
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October 2023 by COAST 86
Left a sticker that they attempted delivery on my front gate. Never rang door bell or knocked on front door. I'm literally sitting here about 20 feet from the front door. I'm impressed?
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October 2023 by J'Marie Mora
Michael gave me outstanding service with a happy attitude and smile! He was extremely patient and kind!!!
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September 2023 by BlackPearl
Customer service they are very knowledgeable and their pricing is pretty reasonable. Even when there is a line it moves pretty fast. I like interacting with them and they're very nice. I enjoy the QR code reading from your phone that they do, it helps speed up the process of your purchase.
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July 2023 by Jason S.
Update to my recent review about Arroyo Grande UPS store and Livescan. The store owner called to discuss our issue. She seemed like she wanted to help and make things right. She requested more information from us and stated that she would use the information to better her staff. That's all a customer can ask for. We appreciate her calling and her wanting to be better at what they offer.
