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February 2023 by Smj J.
Extremely inefficient!only 1-2 working & waiting time is endless!poor service! If you want your blood pressure going up to the max, use this bank.
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June 2022 by Henry Yeh
Just another Chinese bank with friendly staff
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January 2022 by Mark Bendavid
This is my go-to bank while in the States. Have quite a few banks spread out all over LA and the staff are more personable than the big chains.
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October 2019 by Toni L.
Ni Hao! I was getting tired of dealing with Big Bank BS so I started looking into smaller banks that are still regional but not super huge to where they are robotic. I have a couple of checking accounts that don't have physical branches (they are online banks) so I was looking for a brick & mortar alternative. That's when I came across Cathay Bank. Why not give it a try? Must be good since it landed as #10 on Forbes Best Banks 2019. Fun fact: most major banks (Chase, Wells Fargo, Citi) landed towards the very end of the list (BoA took #89). This location is conveniently located in Artesia off of Pioneer Blvd - parking is plentiful & there are two entrances to get inside. Well, me being non Asian, I felt like I was treated very well for opening an account here. The first time I went in, I immediately felt welcomed which was a slight surprise since I didn't expect much after dealing with Hanmi & Bank of Hope (both are not good). All of the employees made me felt like it was fine I was in there. My first visit I dealt with Polin Tsai, which was super friendly & easy to talk to. I had a bit of trouble opening a checking account, as I kept getting denied from Chex Systems so I had to come here a couple of times. I really was impressed at how much help Polin was when it came to helping me out. I had the same issue as well at Bank of Hope when I tried to open a checking account & they did not want to help me out at all. Here, Polin went the extra mile & even looked into the issue further by calling Chex Systems to figure out why I was denied, since my report didn't show any derogatory marks or anything negative. Long story short, I am a new member of this bank & even though it doesn't have the latest & greatest bells & whistles like big banks, I feel this is a good bank to start a lasting relationship with.
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June 2019 by Jason S.
Been to other branches, this is by far the best Cathay branch. Staffs are friendly, transactions are very quickly. Love this branch!
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November 2017 by Rach A.
Excellent Five star service!! All the staffs are very friendly and very helpful. Never visited banks with such friendly people. They would try really hard to help me with all problems, including loans and banking issues. Great job!!