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October 2023 by Steve Sanchez
Best repair facility service I've ever experienced. Professional, friendly, kept me informed of progress and delivered the repaired vehicle ahead on time and perfect.Services: Painting
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September 2023 by PT Smith
I've had my work done on my car 3 times in the past 4 years for different repairs . Each time I was impressed with the quality of their work, their professionalism and communications with me. The repairs were completed in a timely manner and the quality of the work was excellent! Tony, the shop manager explained in detail the repairs my car needed. I heard he's been working in auto repair for 25 + years. His experience shows in the pride he takes in his work and the work done by his staff. They were all wonderful. I don't hesitate to recommend this shop to anyone. They're that excellent.
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September 2023 by ellen torres
This shop is the best shop to work with! The staff and quality of their work is exceptional! I had my car repaired and back to perfection in no time! Would highly recommend for you collision needs!Services: Painting
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September 2023 by DTD DTD
Quite poor experience. After the vehicle was rear-ended a shortage of parts meant the repair was delayed approximately a month. This was not that much of an issue as the car was completely driveable and just had a rear end with broken cameras, sensors, panels etc that did not look great but did not affect the use of the car. It is an electric vehicle and was charging and operating fine when eventually dropped off for repairs. The repairs took 3-4 weeks to complete and generally seemed to be fairly well done. The car was a day late being ready and was then only available right at the end of the day when it was picked up. On the way home it was noticed that the service high voltage charging system error was now on and when we attempted to charge the vehicle it could no longer charge because of this error. It was quite obvious that during the repairs something caused a sensor to trip and caused the error so it assumed that this would be taken care of the next day by Caliber Collision. To our surprise the first response we heard was "we didn't do it" and "it is not our problem". In addition at that time we noticed some major body/clearcoat damage on a portion of the door that was quite obvious but we had never noticed this before. A detailed inspection of the vehicle was done when it was dropped of and although some minor scratches and scuffs were identified in other areas, this particular area was not indicated at all. Again when we asked about this the response was "it was there when it was dropped off" and they didn't really acknowledge that it was not indicated on the inspection report when it was dropped off. I cannot say for certain that this paint/clearcoat damage was not preexisting but based on the complete lack of responsibility they took for a problem that they obviously created makes it much harder to believe them and give them the benefit of the doubt in this case. It should be that if a vehicle is dropped off and in working order that it should be returned that way from a collision center. We were left with a car that was undrivable because it could not be charged. We had to take it to the dealer who were easily able to determine that the problem occurred during the time Caliber Collision was working on the vehicle (error code indicates the mileage when it occurs) and needed to reprogram the vehicle to clear the code that tripped during the repairs. Overall a very long and extremely disappointing experience. The overall repair was ~$5000 and all that needed to be done was to return a car that was functional to the customer (which we had to do on our own for an additional cost of ~$150). Very disappointing experience and a manager that does not care much about the reputation of the business.
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September 2023 by Alexis Adame
Would recommend coming here to everyone! Their staff is very nice and will work with you well. They are very efficient and the outcome of my car was great!
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July 2023 by jerry dawson
A great place to bring your vehicle for body and paint. Super clean and very professionalServices: Painting
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June 2023 by IJ
Paint and body repairs are top notch quality craftsmanship!!! Office personnel made the experience seamless from start to finish.Services: Painting
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June 2023 by Karl S.
I appreciate a company that stands behind its work. Took the car back, and it was corrected very quickly. Thank you Tony
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May 2023 by Estella Webb
My vehicle was completed earlier than expected. I truly enjoyed the status updates via text on what stage of repair my vehicle was at. Trisha, the front office Manager, was so kind and worked hard to keep their clients happy. All staff members were courteous and helpful. I would highly recommend them for vehicle repair. The only thing I was not pleased with, I had asked if they could sand, paint and clear coat a very small area 3”x4” while they were painting the front end, I would be paying out of pocket for that repair, but the Repair Manager quoted $995 for that small area. I felt that was extremely high. Other than that, they did a great job.
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April 2023 by Martha Hiatt
From start to finish, the best customer service. The repairs turned out perfect!Services: Painting
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March 2023 by Cagey KG
My truck needed bodywork that wasn’t exactly simple, and the repairs look flawless. Everyone there was great to work with. A really nice locally run shop that I’d gladly recommend to others.Service: Body & Trim
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March 2023 by Chris Franklin
They did a great repair. Communicated the end way. Very pleasedServices: Painting
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March 2023 by Cher F.
Due to poor customer service, Caliber did NOT get my business. My truck was hit while parked and had close to $3,000 in damage. The insurance company requested three estimates. Friendly receptionist, but after waiting 20 minutes for Tony, he was flip and trivialized the damage. I was told he would e-mail the estimate to me when he "got around to it." It took him five days! Meanwhile, I found another more courteous and professional repair facility. Only reason for the two star rating is because he did eventually send the estimate. There is too much quality competition to tolerate unprofessional attitude.
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January 2023 by Nancy Acosta
Everybody at Caliber Collision was outstanding! They kept me up to date on happenings with my vehicle and we're in constant communication with my insurance company.They clearly stated the work that needed to be repaired and explain the process when I didn't understand portions of it. They were very realistic regarding the start and end dates of the repairs and they finished my vehicle repairs in a timely manner.Diana in the main office is incredible! Anytime I had any questions or needed clarification she was available and had the patience of a saint. I would highly recommend this office on Traffic Way. They are dedicated to what they do, and they do a great job!
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December 2022 by Joanna Lade
Caliber made our experience smooth and made our car look great!Service: Body & Trim
