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June 2023 by Nathan C
Very polite staff but they do nothing to assist new small businesses
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July 2022 by Hiromi Peck
We waited close to 30 mins trying to open up an account, ended up leaving. This wasn’t the first time giving up on waiting. A man, named Alex, on the phone clearly knew we were waiting, but didn’t take time in telling us it would take time. He could’ve just said “sorry this may take time” instead of saying nothing. I understand there is only banker who can help with account, however, I don’t think it’s right to treat your long time customers like this. If he could’ve communicated with us, I wouldn’t have left a negative review. Customer service is disappointing. We will try a different location to get treated better.
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July 2022 by Zanne Baker
The girl working the drive through today in Atascadero was so rude not only to me but I heard her being horrible to at least three other customers in the drive through! She also made a very invasive personal comment to me that had nothing to do with banking the whole situation was just appalling!
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June 2022 by Debrah C.
The customer service is great and the staff is very friendly. The staff is very friendly and helpful. I love this bank.
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April 2022 by Jeannine Jacobs
I enjoy going to this bank, the clerks and head manager of the bank were very amenable. They are willing to engage in fiscal conversation, and assure the solvency of the bank. Check Google on bank financial status.
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August 2021 by Rusty Najjar-Lyon
Easy to get to and great service
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March 2021 by Courtney S.
Just stopped at this branch's ATM today and put my card in, it ate my ATM card and said "sorry this machine is out of service". Of course it didn't say that before it stole my card from me. I am not a customer of Pacific Premier but am horrified that simply stopping at one of their branches has now denied me access to my own funds. Incredibly concerning and I will never attempt to do business with this bank in the future. Is this a thief operation? I now have to report my card stolen to my own bank- because it was!
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February 2021 by David P.
They used to be Heritage Oaks Bank, but now are Pacific Premier. The Atascadero branch is better than the Arroyo Grande branch I used to use. I'm very happy with them over the big chain banks.
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January 2021 by Rusty Najjar
Easy to get to and great service
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September 2020 by Paul Rose
I have to call 1x/ month to get into my mobil app.
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May 2020 by Brenda Mack
Nice helpful and friendly
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October 2019 by Scott Rosenfeld
Great service, friendly employees and clean facilities.
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July 2019 by Clydie LaVelle
We have had more problems with this bank than any other bank we have ever used. The tellers change constantly and asking questions takes 2-3 people to answer.
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June 2019 by Stephen Rose
I have never left a comment on any website or any social media platform. Ever. However I had to post about my experience. After using the atm located at the atascadero branch I accidentally left my card in the machine. When I called to ask about picking my card back up i was asked of my card was issued by pacific premier bank. I bank at bank of America. So I was told that I cannot havey card back because it is not a pacific premier bank card. Apparently the machine discards any other type of card. So this bank will charge you a fee, granted a small fee, to use their machine and get money, however they have no way of getting me my card back now. So now I have to pay 18 dollars and wait for a new card to come In the mail. Just seems like a petty thing to do. Technology is so advanced today. No reason that any card should be discarded for not being pacific premier. If the machine can give me back a pacific premier bank card it should be able to do it with any card. Frustrated as all hell.
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February 2019 by Kevin Snyder
The people in the atascadero branch are awesome. Really helpful, always remember your name, and genuinely seem like they care. Package premier bank however is not all that great. Limited mobile app that is impossible to get working without corporate intervention, can't deposit checks or do anything other than view your balance and transactions.
