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August 2025 by D HAUB
I have been frequenting this location for years. Typically, friendly and quick service. I appreciate that.
On the other hand. This is a Amazon return drop off location. Which sometimes requires printing a label. The charge use to be $1 then $2 now $3. Please keep in mind that this is printing a piece of paper.
Greed at its finest. And the store is still being paid from Amazon too. Going to Staples from now on.
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August 2025 by Jolie Cazier
This location is unlike any other UPS store on the central coast. They woman in charge is consistently rude and rather than kindly help a customer with a return shipping issue if they have made a mistake or not, they school you on how it should be shipped back and most often it requires buying tape or another box from them. Today I returned a rug from Amazon in the exact condition it arrived and she insisted it needed more tape and charged $3 or refused to do the return. When I pointed out that I routinely have issues like this at her store she became sarcastically “nice” and I realize they don’t necessary make money on an Amazon return but no other UPS store treats people this way. They will tape up your package no problem. The last time I was in it was two of the same items on the return and she made me buy a second box and rudely acted like I should have known this. Again, this is how the item was shipped from Amazon. I will avoid her and this location from now on, which might help with the consistently long lines due to slow and rude service.
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August 2025 by Karey
I always get helpful good service. Sometimes there is a line and I have wait a few minutes so 4 not 5 stars. But, having to wait a bit isn't bad for the good help I receive.
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June 2025 by Bill Hayes
It took me about 15 minutes in line and another 15 or 20 minutes with the person at the register
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June 2025 by C Lag
Barbara was fantastic. Super knowledgeable, quick to help and find the best possible solution in the most efficient way. She simultaneously provided mentorship to a younger associate (also incredibly kind, friendly, and willing to help). What a great team. Best UPS experience I’ve ever had.
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April 2025 by Skimb37
The manager there is so lazy, has no customer service skills. Doesn't want to help people and prefer to let her one checker actually, do all the customer service with a line out the door. Paso robles store is much faster and better customer service
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December 2024 by Michael Gorecki
Very good friendly service.Glad to know they’re close by.
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September 2024 by Joseph Torba
Several returns handled well by staff.
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May 2024 by Shellie Zubrick
The store was clean and well organized. The associate the helped me, Solomon was very patient, friendly and knowledgeable. Great experience!!
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May 2024 by Darrin Woods
Unfortunately, this location charges $3.99 for their UPS envelopes, free at all other locations. I’ve shipped daily for years and this is a scam, as UPS intends for their envelopes to be free of charge. AVOID THIS LOCATION!!!!!
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May 2024 by Travis Emerson
Way too busy and way too few workers
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February 2024 by Laurie Jordan
Professional, efficient and courteous as well as knowledgeable.
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February 2024 by P N
I don’t know where the negative junk comes from, but I love the new owners and their staff.P. Neske
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February 2024 by Luke
Wouldn’t ship ups insured package because package was insured by insurance I purchased from ups. They said the items inside were too valuable but sold me insurance for item then wouldn’t accept item. Yes, it’s as dumb as it sounds. Clerk refused to fill out paperwork ups requires that acknowledges the shipments value. I guess the jokes on me; I’ve never had a decent smooth experience at this location. Will avoid from now on.
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December 2023 by Mary Beth Wagner
The clerk did not greet anyone at the door when she opened 5 minutes late (a “good morning” at that point would have gone a long way!) She was rude and unhelpful to the person in line ahead of us. When it was our turn, her rude attitude was directed at us. We have made hundreds of Amazon returns and this location has a few good employees but the woman who was working this morning caused us turn around and leave. She treated us like we didn’t know how the returns work!
