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December 2023 by Gursharn Kaur
Alma has been wonderful to my family members and I. We have had an exceptional experience with her and Citibank. We hope she continues to work with this branch for a very long time. Thank you Alma!
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February 2023 by Maritza Torres
Both atms are out of service. Can’t deposit or withdraw money.
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October 2022 by El Raton (El Raton)
I have been with CitiBank for 20yrs. Always Great Service, all Employees very Professional.
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August 2022 by David (El Raton)
I have been with CitiBank for 20yrs. Always Great Service, all Employees very Professional.
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July 2022 by Sanjuana Quiroz
Very friendly and very helpful no matter what.
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December 2021 by J
Don’t recommend Citibank terribly service. And the app is just even more terribly . If you a military veteran please don’t open a Citibank account.
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December 2021 by Jose Garcia
Don’t recommend Citibank terribly service. And the app is just even more terribly . If you a military veteran please don’t open a Citibank account.
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September 2021 by Johnny Grace
Bank right next to police station. No better place to be. Friendly staff. Very clean and professional
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March 2021 by Dr. Shariananda Adamz
I have been with Citibank since 2006. I opened my account in Santa Cruz,CA where there were too few ATMs and it took a drive to downtown to do autonomous business. Eventually, I moved to Atwater, CA where I found a local branch and a wonderful staff. The manager welcomed my business and transfer of funds. He also aided me in a business loan when business was depressed. The service is good and efficient and accurate. When there was a charge or an overdraft or bank error(rare, very rare), they refunded my money with a credit to my account. I always found the clerks and officers of the bank ready and willing to attend to my concerns and deposits. Since that time, I have moved out of th country and the bank has been right there for me. They have no personal banking in the country of Denmark, but they are willing to accept my deposits and correspondence by mail and chat by phone. Two or three years ago,there was an attempt by a scammer to defraud the bank by bogus check on my account, and Citibank caught the attempt. It was touch and go for a while because I had to reestablish my identity and work closely with the national branch in San Francisco to close the tampered account and open a new one with the proper funds as had been encroached upon. The great news remains that I can count on this bank and the officers and staff. I can still call direct and speak to the manager or have my concerns attended to. So, yes, big 5 stars for a bank that offers statement credits, a big line of credit,online chat and careful digital documentation for taxes,record-keeping, and special offers.
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August 2020 by c4rlitos1099
Staff is too slow, only 1 cashier while 2 other employees just stand around. Door maid has communication issues; being to an extend professional but having major attitude and micro-managing control issues. Is this how you teach your staff to behave towards loyal customers CitiBank? If so I'll take my money somewhere else, you robo-calling, unjust account closure, mortgage debt price-fixing, 401(k) fraud, manipulation into global interest rates having mother-fukkers.
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June 2020 by Patty C.
1 star too high! Think twice before you bank with these folks. They come up with a reason to not be helpful every visit. Complete incompetence. Staff is lazy, incompetent, rude, not helpful and overall idiots. Customer service generally stinks with citi bank- these people make it worse.
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March 2019 by Rent L.
Came in for my appointment made yesterday. The counter clerks didn't understand what I was talking about. I had given my name and a lady in the back said there is no one here with that name. My wife had to explain we are here to see a notary public and have an appointment under my name. The notary was very professional and thorough otherwise I would give this Atwater, CA Citibank branch 0 stars.
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October 2018 by 4G Brazy
I'm only 19 years old and first opened a bank account at 17 with citibank. They have been an awesome help always willing to go the extra mile to ensure all my needs are met. 5/5 for these guys.
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August 2018 by Scott Foster
I dropped a 5 star rating to 3 for 2 reasons. (1)The hours from 10 to 5 making it difficult for a working guy to do any person to person banking (like opening an account). The weekend hours are even worse. (2) Citibank has been transitioning to ATM only so it is very difficult again to do person to person transactions, especially outside of the Central Valley area. A freind was going to deposit money into my account who lived in Chico and there were no actual banks any where near him. Open more branches and extend your hours Citibank!
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July 2018 by Ana Marie Mora
Always attentive to your needs great personnel! Highly recommend been with this branch many many years