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July 2023 by Tman L.
I arrive to the bank and 2 people come in behind me go into the business line (there was nobody in line when I walked in) so I go over to the regular line. Then I see 2 more people come in and go to the business line. I am pretty sure none of these people where business owners but some kid in a suite comes up to me and says excuse me sir are you a business owner? I said did you ask all these people while came in after me if they are business owners? What a joke I will bank elsewhere
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February 2023 by Michele N.
Lost safe deposit box. Completely serious. This is a local bank for our personal and business accounts since 20056. Platinum member since 2014. Safe deposit box, as implied, holds items that need to be stored safely. Requested to access the box around 4:15 2/23/23. They could find no record of the account. The only proof the safe deposit box exists are the keys in our possession. We were asked to wait for 5 minutes. We had another appointment elsewhere at 4:30 and by that time another person was helping to try and find the account. It was explained that the agreements were stored in the back and they would have to "find" it. I had to ask, "How will this be resolved?" A direct number was given and not a single call was received, nothing prior to the branches closing. An egregious error on the branch Manager. To add to insult, I received the video on ALL my reward benefits earned 2022 with information on how I can access even more business through a Bank of America credit card and opening more accounts!
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February 2023 by Alison J.
Horrible customer service. A very busy branch, which is great, but I had made an appointment to open up a business account. We are an existing customer. I made an appt per their website, which they of course had no record of. I waited in line probably 10 or so min before someone was able to help me. The person I interacted with there was very friendly. He told me to wait while he told the business manager what we were there for. Even when I asked if they had a bathroom I could use, he said yes, could I give him just a moment, which I said of course clearly seeing how busy they were. I was meeting the owner of the business account so we could open together. After waiting a few minutes, a very rude women who seemed to have a chip on her shoulder and seemed annoyed by my mere existence told me it would be a 10-15 minutes and to just wait, which I said no problem. Keep in mind up to this point no one said they didn't have record of my appointment. When I asked her if could use the bathroom since she was obviously not as busy as the gentleman who helped me, she abruptly said no, you can go to McDonald's next door. Very rude, unprofessional and not how you would treat a customer. It only gets worse from there, another man came up who was the loan officer, told us to get started on our phone and seemed rather bothered that we gave a little pushback seeing that we had made an appointment and had to be there anyway in person to open up the business account. Then the business manager came over and asked if I had proof of my appointment, saying they didn't have record of it, which I had a print out of back at my office that I left as I rushed out to not be late to the appointment. He was defensive and rude about us questioning when we could be seen and he flat out said not today, I'm booked. I hardly think that we would drive an house each direction to have an "appointment" and chance not being seen. It could've easily been a miscommunication or glitch in their system, but they were very rude, unprofessional and seriously lacked manners. When we asked to speak to their manager, they were conveniently out. I do not recommend this branch.
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December 2022 by Miya M.
We have been banking here for years. Mainly picked BofA due to our use of wire transfers. The leadership at this location is horrible. They are rude every time I deal with them. Their verbiage is totally unprofessional. In particular the lady that has been there for years...It's the leadership person by the name "Amber" I think. Also Nathan, I overheard the two of them speaking to an older lady that had questions on her account and they were both very curt with her, repeating the same thing over and over, but the lady didn't understand. They really need to look for a way to connect and allow a customer to understand instead of walking away frustrated. Nonetheless I was happy to see new tellers!!! They were thorough.
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April 2022 by Eric H.
One of the big reasons that I do as little business as possible at the branch is because they don't know how to answer their phone. They need to do a better job of staffing and taking care of their customers. I am hoping that the business hours published on their web site are accurate but I have heard people complaining that they had gone there and they were closed. We'll find out tomorrow!
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February 2022 by M. v.
Holy cow. Didn't think going to the bank to cash a check and do a wire transfer was going to talk half my day! First I said in a very long line to be told I can't get as much as I need and that I need to pre-order my money. I had a called the branch 4 times with no answer prior to coming. So strike one, wire transfer,had to sit and wait again for another long time to get in to see someone. Got up to go, per the employee, and nope, nobody able to still help me. Maybe hiring a few more people would be good.
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November 2021 by David D.
Sad that you made the appointment for noon today to see us, yet we came in, no acknowledgement from you whatsoever; we waited for 20 minutes; a colleague of yours told us you would be another ten minutes. At 12:35 we had to leave. We have appointments too, which we keep. May I suggest when you make a specific time appointment, which you did, not us, that you tell other folks in your office, you must excuse yourself while you take care of your determined appointment time with us, and then pick up on them--let them wait, for we are the ones that had the appointment at noon. Too bad we had an appointment we had to take care of at a time that prevented us from waiting any longer. You really failed us and the reputation of Bank of America big time!!!!
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September 2021 by Google user
In \\u0026 out quickly. Especially if you start your transition ahead of time.
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April 2021 by Mark D.
Terrible place to do banking. They dont care about the customers or elderly people waiting in long lines for service.
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March 2021 by Lorie B. Murdock
In & out quickly. Especially if you start your transition ahead of time.
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February 2021 by Bruce W.
For some reason BofA failed to process a $1.46 e check from another bank for closing balance on another bank. said there was something wrong with the check although they had processed 2 echecks from this bank in the last month. bofa does not provide either chat or messages, so i went to the branch in person to resolve the issue. not helpful at all. then i said i would pay the closing balance now but they refused. said a branch couldn't determine what the closing balance was, i had to call. if a branch can't determine the closing balance on a bofa loan, time to find another bank.
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January 2021 by Sonia S.
Thank you Liz! You are awesome for doing my numerous deposits with a smile on your face. Jason, thanks a million to you and you team for accommodating our transfer needs so quickly and efficiently for the couple days. You guys rock!!!
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May 2020 by Noah C.
!!!!!ATTENTION MANAGEMENT !!! !Jason Welliver & Ellen Vilchez! Two weeks ago my wife made a with drawl from this branch, they made a $200. error shorted my wife $200. then they over drew her account an additional $1600. It's still overdrawn!!!! They promised to resolve the issue and have not, promised a call on Friday no call received. Here we are 2 week later and a We are nowhere but clearly not important. Can someone in management please TAKE ACTION to help us resolve the issues you're employee created!!! It's been WEEKS!!!!!!!! ****Update **** After no call from Jason on Friday so we called and talked to Ellen Vilchez she was tasked with contacting merchant services department to see what's the hold up on correcting the over charges, she didn't speak to management, yet knows it's urgent and doesn't have a date for corrections other than it will be a week. I'm at a lose for words. I HAVE NEVER GOTTEN WORSE SERVICE ANYWHERE.
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December 2019 by Jeanine R.
Very good service no hidden fees. They are so very helpful and professional. I will stick with them for as long as Im alive. I know BOA use to be not so good but it seems like they are improving.
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September 2018 by Jordan D.
Best service...been a bank of America for a Long time ... friendly and well put With money ... thanks bfa
