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February 2024 by Brandon M.
I went to buy a laptop, talk about a skeleton! The selection was so slim, all they could do was direct me to the location in Roseville, where I did have a positive experience.
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February 2024 by BigPie ..
Whoever Travis is at the front end of this Best Buy in Auburn, California, whatever his title is (Hopefully this isn't their store manager). First, this guy Travis was very condescending, passive aggressive and Rude to us and the poor young blonde employee girl trying to learn how to access a function on her computer to check us out - Travis was terrible at training her and didn't explain to her how to access that info, Travis just rudely took over and had her step aside ( No customers at this time - so he could have shown her), then Travis continued to treat us the customers like we were stupid. Travis continued to passively and aggressively act like what we were asking for was going to be a problem to get and then would say "Oh your also going to have to buy this and that yourself to make this work, completely speculating before even researching if that info was even true - this was all a tactic to try to get us to say - forget it and not purchase the item, Travis is Not good for business. Turns out Travis was wrong after we researched this issue, this guy Travis should not be customer or employee support.
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February 2024 by Ohana G
Service is always great at this Auburn location
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February 2024 by Balkath
Best Buy staff is very helpful, got out new washer there.
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February 2024 by Gary P.
Have shopped at Best Buy in Auburn for over 18 years but NEVER again. Was time to buy a new computer (have purchased others before) and from there it went downhill. Since Covid their phone systems are overseas. One cannot speak with anyone in any store and the reps overseas have very bad accents - hung up three times in one day. Customer service desk does not have a phone. Had to call [overseas] to make an appointment with the Geek Squad to transfer data from old computer to new one. On my appointment date and time I was asked what I wanted done so I told her. She told me to buy a docking station so I can transfer the data myself - $96.50 of which I did. Noticed that there were no employees in the back suggesting my computer got shipped out somewhere. Got the computer back six (6) days later and nothing I asked for was done, dozens of important files were deleted. Had to pay for Microsoft Word, etc. and install it myself. Spent over $2,000 including a cooktop which took two months to get. Challenged the Geek Squad fee with my bank and won! Terrible what this country is going to today - all overseas. As an aside, computer came with Windows 11 which is absolutely horrible - taken out important features...
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February 2024 by David Schmidt
Employees are very helpfulNot pushyGreat price on our refrigerator!
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February 2024 by Res Rehabber
I thought I would give them one more try. I shouldn't have bothered.
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February 2024 by Destiny
Overpriced nit many deals employess aren't very helpful what says in stick online isn't really there.
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February 2024 by Maggie Aguilar
Don't buy the products protection plan is a scam, my chromebook got water damaged they decline to fix it.
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February 2024 by Nails by Yen Granite Bay
The best!
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February 2024 by Jaclyn Ellis
The staff are always super helpful. If you cant find something they can use their scanner to look it up and a light will flash next to the item for ease of location. One of the coolest ways to track inventory ever.
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January 2024 by Maine L.
Really pleased with the service and knowledge base of the employees. We were having trouble with a cell phone and looking for a smart thermostat. We were helped quickly, not pushed to buy anything, lead through demos, etc. Two different employees helped us. Super friendly too!
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January 2024 by Michelle B.
I love this store. They have the best employees in Geek Squad!! Always helpful & very knowledgeable.
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January 2024 by Lisa Haynes
The tech support was amazing. Figured out my problem.
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January 2024 by Tk Keysar
Very helpful, friendly staff. Found out exactly what I needed in less than 5 minutes