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February 2024 by Kelly Atherton
Very friendly and knowledgeable staff, the vehicle we needed came in near the end of the day , they got right on it and had it ready for us and off we went , always very good service at this enterprise ! Thank you !
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February 2024 by Nikki KM
Received above and beyond customer service. Anthony was great and very helpful! Was provided a safe and reliable vehicle at a fair price. Will return in the future for a rental car!
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February 2024 by Larry Rabidou
I did not get any value here. I rent regularly from Enterprise all over CA. This place was used for a one or two day rental that I needed due to my BMW being serviced, before I could safely drive 500 miles back home. Instead of a good rate, I was trapped there and got a 50k mile, tired, economy, Ford, a mini-suv. At a $100.00 per day, even with all my discounts. Not a great rate!Then, after returning my one day rental, my bill was finalized and sent to me. Only, after I requested it twice. They had failed to calculate my discounts, too. I was angry, because not far away in Roseville, I could have received a better vehicle at half the price.Not a good way to treat repeat customers!
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December 2023 by Tod Monks
DOn and his staff have always provided great service. I will continue to rent from Auburn CA enterprise!
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November 2023 by Justin Sorci
Excellent service that’s consistent at every location that I’ve rented vehicles from. I also highly value the one-way option to rent a car from one location, and be able to drop off at another location…even drop off in another state.
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November 2023 by Evan M
Great speedy service and friendly staff, they made the whole process smooth and easy.
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November 2023 by Jane M.
I rarely write reviews but I felt compelled to write one because I was really impressed by the customer service I received. The staff at the Grass Valley, Auburn location (shout out to Ashley and Robert) were incredibly helpful, accommodating and friendly. They went above and beyond to resolve an issue I had, that was honestly my mistake. The car I rented was super clean and ran well so I will definitely use Enterprise in the future!!
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November 2023 by Marcella K.
Absolutely amazing! So appreciated their service and kindness. The man at the desk was amazing (wish I knew his name) and Howard the driver was such a delight!
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October 2023 by Jen Simning
Do not recommend at all. We booked through site for 12pm and get there 12:10 and tg place is closed and closed for the weekend!!! Needed the truck to leave the next day. Called 1-800 over and over no manger to speak to because it’s the weekend and actually hung up on us. They kept saying someone would call us asap. It’s now 6 days later when we got a call! Person doesn’t accept responsibility they should’ve called customers to let them know that although booked through site, they close at that time. Bad customer service !!We had to go spend extra money and drive an hour away as we needed to leave the next day and we ended up leaving late. Just so you know enterprise will leave you high and drive on weekends as everything is closed!!!
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October 2023 by Jacqueline Garrens
What a great team over at the Auburn California Enterprise location. Ashley and Zack were awesome. I rented a Kia Soul and had so much fun driving it I wanted to buy one! I'm going to find a reason to rent a car soon just to see the team over there great people great service great price.
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September 2023 by Doug Callow
My experience at the Auburn Enterprise car rental office was first rate. The staff was helpful and explained all the details of the rental procedure as well as providing an orientation to the rental vehicle. The car was in good condition and ran reliably throughout my trip. I would rent here again in a heartbeat.
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September 2023 by Tracey Hart
Quick and friendly. Vehicles could be disinfected better so they don't smell like pot...
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July 2023 by Beth Medich
Had the car I needed when I needed it. Car was clean and had plenty of options - hands free, Sirius radio and more that I didn't have time to play with:) Took a minute to get helped when I got there but I was acknowledged with a be right with you. They also worked with me on having the car longer with a prorated extra couple of hours instead of charging an additional day.
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June 2023 by Goldie
Got stuck with an upgrade fee that was not authorized by myself or the insurance company covering the cost of the rental. I refuse to rent any vehicles from Enterprise going forward. Already tried to work this out with management.
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May 2023 by Jay Thorwaldson
Very nice and helpful people, and the small car I rented was clean and in great shape, easy to steer and with great pick-up speed.But the rent was too pricey for my wallet, alas. Jay