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March 2024 by Laura J.
I have been going here for many years. They have always done an adequate job, not great but good enough. Yesterday I picked up my dogs and they had shaved them to the bone. They are Cavaliers and you do not shave Cavaliers. Any halfway decent groomer would know how to groom each breed. If they needed to do something outside the breed standard, they should have told me. When I complained, they blamed me for poor communications. No matter what I said, it was my fault. The manager started to go through my history and she even implied we had never taken our dogs for a haircut there! They offered a refund but I would have preferred if they had taken responsibility. Needless to say, we will never go here again.
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February 2024 by Debbie Lindh
Had a good variety of rain coats for dogs, which no other pet store had on hand.
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February 2024 by Kristina Pagan
Every time I go in there I want to take a cat home with me!!
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February 2024 by zach rivas
This place is the best we'll organized and we'll managed. Haven't had good luck with fish though.
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January 2024 by Jennifer Jones
My dog loves getting detailed here
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January 2024 by Shari Alvarado
Great service and shelves were full!
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December 2023 by CATHIE G.
Found this pup on this site, lead me to Foothills Pet Rescue Sierra! Yesterday I went to adopt this puppy from these folks! Little 10 pound beautiful baby girl puppy! It was the saddest experience I have ever had!!! Walked in - lady greeted us with "Why are you here! No hello! No smile No hello! I said to meet Rose! Again in a very loud voice"No! Rose was adopted weeks ago! No Rose, No!!! Went to my car and got the picture...oh yes she is here that's Blouse! Ok, get your Shepherd and we will do a meet and greet! Went to this big room and brought the cutest baby I ever saw in! Kipnuk was so happy with her! The next thing I know is that this old lady starts giving orders! Next thing there were over 9 pups that I did not ask to meet ...then they brought in other people interested in my beautiful puppy! We are told No, two girl dogs cannot live together! No you can have Joe, Boxy, Chris, Butt Head ...but you cannot have the cute little pup that you picked! Kipnuk is showing lap dog behavior and two girl dogs cannot live together! I was so sad I could not talk! I told Mister let's go! Ok this part is really mean! I just know that girl will be fattened up and be Christmas dinner! This adoption process was very wrong! I just cannot do it again! My heart hurts and I learned! Just lie so you can adopt a dog that you love!!!
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December 2023 by Stephanie Nuttman
Nice store great employees. The selection is good and parking is easy. I like to order online and pick up.
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December 2023 by Helen Ray
We had a great time at PetSmart looking at things they have just about everything and when we checked out the way you was very friendly and helpful we'll go back
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November 2023 by Christina Ramirez
Smaller location but still has grooming service and dog training which we've used for our two dogs and so that's appreciated. There is no attached Banfield or pet hotel like other larger locations. The selection of food, toys, clothes, and animals is fairly good. Live animals include fish, reptiles, and a small variety of birds and rodents. I used to get frozen rats for my ball python from here and we used to get our dogs food here before we found it cheaper on Amazon subscription.
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November 2023 by Dunky
Never purchase fish here. I made the mistake of getting a little school of neons to add to my established group of 22 within two weeks I lost half my school and three out of my six Cory cats died. My water quality is perfect I test regularly for the plants, and is an established heavily planted tank. Really disappointing when you lose healthy established fish along with the ones you purchased. Must have some bad internal parasites that spread or something as there are no visible ailments on any fish in my tank. Plus their stock prices on dry goods are obscenely overpriced like a lot. Go down the hill to Pet Express better prices and healthy fish in my experience.
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September 2023 by Kimbra Petersen
I made it in at the close of the day and was greeted with a friendly cashier. Everyone is helpful and quick to get you through check out. This is my go to store for all my pet needs.
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August 2023 by Julie Joy
Nice store, very well organized but did not have what I was looking for
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August 2023 by Maria Alonso
They are really warm and welcoming super helpful to and so so kind
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July 2023 by Diann G.
I gave a 5 star rating because the work was terrific. It was a same day appointment, which is unheard of these days! The management and front office ladies were wonderful. My dog is older and he has a large growth on his side. I had the vets office tell the groomer it was safe to groom him, but the groomer was overly cautious and was continually questioning his condition.. However, the dog was groomed with managements approval and the job was terrific. I am completely satisfied and want to encourage everyone looking to have your dog groomed, try Pet Smart in Auburn you won't be disappointed..