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November 2023 by Caleb Owens
Well maintained and clean facility! 24hr security with each unit,Megan the Resident manager is on point with any request or updates I've needed.
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August 2023 by RonaldC
Clean, well maintained and safe. This facility utilizes security cameras and a gate code that is linked to the door of your unit. I always felt my belongings were safe in this facility. Prices are reasonable. They have a clean restroom and offer cold bottled water. The staff is helpful and nice and seem to actually care about you. I would definitely use this facility again if the need arises.
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August 2023 by Doug K.
Very good reliable storage place; very helpful staff able to assist movers with unit access at my request without me having to go hundreds of miles to be there. I would give 5 stars, but I felt the annual rent increases were a predictable but negative issue, and giving 4.9 out of 5 stars isn't an available option.
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August 2023 by B H
Great self storage facility. Clean, well kept, and helpful/friendly staff. Highly recommended.
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June 2023 by Lane Therrell
Best. Storage Facility. Ever. I was a long-term customer (14+ years) and can't say enough good things about this facility. The staff was always friendly and helpful, and I always knew my stuff was safe. I was actually kind of sad to be moving on because this place was part of my life for so long. In my long and varied experience with self-storage facilities, this one deserves an A+.
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March 2023 by Joseph F
We were customers for nearly 9 years when our credit card was cancelled due to fraud. In all of that time, we were never late or missed a payment. When the automatic payment failed at the end of January we were charged both a late fee and an \"NSF\" typically associated with bank drafts from this storage facility! I'm not sure that's even legal to charge with credit card accounts! The late fee I understand, but the NSF was over the top! Their reasoning was that they tried contacting me via phone and email (7 days into their 10 day grace period) and I didn't get back to them for a couple of days. When I contacted them to discuss the unreasonable NSF fee, they said there was nothing they could do about it. I guess being a long time customer means nothing anymore. Horrible business practice (gauging customers) especially in today's economy!!! They are too expensive and don't take care of their customers. Go somewhere else....you'll be happier you did!
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February 2023 by Fusion I.
We were customers for nearly 9 years when our credit card was cancelled due to fraud. In all of that time, we were never late or missed a payment. When the automatic payment failed at the end of January we were charged both a late fee and an "NSF" typically associated with bank drafts from this storage facility! I'm not sure that's even legal to charge with credit card accounts! The late fee I understand, but the NSF was over the top! Their reasoning was that they tried contacting me via phone and email (7 days into their 10 day grace period) and I didn't get back to them for a couple of days. When I contacted them to discuss the unreasonable NSF fee, they said there was nothing they could do about it. I guess being a long time customer means nothing anymore. Horrible business practice (gauging customers) especially in today's economy!!! They are too expensive and don't take care of their customers. Go somewhere else....you'll be happier you did!
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September 2022 by Stephen Senatore
I made several attempts to reserve a storage unit that was supposedly available, gave my credit card information, but their was no follow-up from there side to confirm the transaction. Every time I called it went to their voicemail, and despite leaving messages and emails, no one has yet to respond.
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September 2022 by Empress 1111
My name is Kimberly G and I had a storage unit at rock creek self storage in auburn , the staff ( John )( Michelle)and ( Laura ) the customer service the folk provided can’t be beaten there friendly and wonderful and they make a beautiful asset to the company , they’ve always worked with me and they always have a beautiful friendly attitude and ready to assist in anyway possible , there was never no pressure these folks went above and beyond the call of duty to make sure my storage was safe and to make sure I was comfortable as a customer , John is an amazing asset to the company kind friendly and will not tho k twice about helping someone , if I ever need storage again this will be my go to place to store my stuff again , I recommend anyone looking for storage and you come across rock creek this would be the place these folks are absolutely nothing short of phenomenal thank you !!!
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July 2022 by Empress Status 1111
My name is Kimberly G and I had a storage unit at rock creek self storage in auburn , the staff ( John )( Michelle)and ( Laura ) the customer service the folk provided can’t be beaten there friendly and wonderful and they make a beautiful asset to the company , they’ve always worked with me and they always have a beautiful friendly attitude and ready to assist in anyway possible , there was never no pressure these folks went above and beyond the call of duty to make sure my storage was safe and to make sure I was comfortable as a customer , John is an amazing asset to the company kind friendly and will not tho k twice about helping someone , if I ever need storage again this will be my go to place to store my stuff again , I recommend anyone looking for storage and you come across rock creek this would be the place these folks are absolutely nothing short of phenomenal thank you !!!
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June 2022 by Russell Slider
Okay your following me Right ✅Made happen 5x10 and I was impressed got room if you go up.Happy Father's day yesterday was clean out the storage to make roomFor as much as I have put in 5x10 youWouldn't believe and staff came by toSee that everything was going fine.
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February 2022 by Sani
Ours was broken into not long ago
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March 2021 by Parisa R.
Great service helped me prevent a threatened break-in and forgery attempt! Awesome service
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March 2021 by Kathleen O'Malley
Very helpful (Manager?) Unfortunately they have no storage openings and run off a waiting list (I needed a small space, now)
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December 2020 by Gloria Kempvanee
To expensive When you have a small quantity of stuff.
