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November 2023 by Josh Bridges
First the employee looked like he just crawled out of bed. He was unprofessional. I was standing by the employee there was a little dust in the box and he charges me $50 without saying a word. Then he looks at me say what it’s dirty. I will never rent from U-Haul again bad business!
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September 2023 by amirreza naghshinepour
Very organized ????
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July 2023 by Anastasia C.
Owner stated I was a B**** because the code did not load on the app to unlock the lock box. I hung up. He called me back and said "I'm not your husband, sun or boyfriend and if you don't respect me I'm going to cancel your reservation, do you understand?" I hung up again and called customer service, who gave me the code. The owner, this location is contactless and he is not on site, changed my drop off location and I was charged an additional $300 because I did not respect him. Kousha Tabarroj is fraudulent and I've contacted the legal department to ask for assistance with this location. Also, as I was supposed to drop off at a different location, finding this out at drop off, I called the Uhaul rep and she said I could leave it at the location, which she was not supposed to tell me nor did she tell me I would incur a charge.
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May 2023 by Oy Cally Austin
Follow the instruction on your mobile app when picking up at their physical location.
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May 2023 by Rikki
Sometimes a girl needs a truck. The manager was ever so kind guiding through the experience. I could not have accomplished my task without his help ?
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March 2022 by Grandma and Grandpa's Garden
Friendly and helpful. Super nice rental truck.
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August 2020 by Brittany Woods
I called to reserve a 15' uhual and a tow dolly. Long story short, they reserved a 20' in Grass Valley, no tow dolley. Uhual would not match the cost of the 15' even though all they had available was a 20' and they completely ruined our reservation. This location is unreliable, unprofessional, and just all around horrible. On top of that, I finally found a 15' at a different location. Yay! Then reserved a tow dolly in roseville. Went to pickup the tow dolley and it wasn't available. Please try Penske or Budget truck rental. Uhual is a disaster and almost cost us our jobs as we werent able to leave the state on time as planned due to their incompetence.
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August 2020 by Gordon H.
After being emailed an excellent price quote, I brought a printed copy of the prepaid quote to pick up my truck. I was told that the quote was too low and he couldn't find my quote in his system. He told me he could not release the truck to me, unless I agreed to put an additional amount on credit card of roughly 2x what I had already paid. Since I had to move that weekend, I reluctantly gave him my credit card. He didn't give me a printed receipt. When I went back the next day requesting a receipt, he told me he could not access that information, but to go online. The truck performed well. Returning to the Roseville location was a breeze. My other experiences with U-haul in the past have been very good. I just wanted to be able to warn people about the service at the Auburn location.
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August 2020 by Janice I.
I was so upset and dumbfounded! Kevin, the manager, came out from office to greet me, yet he wasn't wearing a mask!! I extended my arm and asked him to social distance. He seemed upset, and said that "no, YOU need to keep your distance from me." I asked him why he wasn't wearing a mask? He said he didn't believe in it. I said that I wish I had known, as I would have chosen another rental company!! I said, it is a societal benefit to wear one, social distance and washing hands. Also, I told him he can be asymptomatic ( i.e.; a carrier and not have symptoms) and now is putting me and my family at risk!! I was traveling from Bay Area, over 3 hours, and needed to get rental then, unfortunately...When you enter office....you are only 3 feet away in cramped area!! I was perplexed at his defiance, as he was very helpful and accommodating on phone. I will NEVER use U-Haul again, as policies and safety procedures are not respectfully honored with this company and its employees.
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August 2019 by farzad shad
Great staffs! My best experience with U-haul so far!
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May 2019 by Brandon .
They do pretty good. Had difficulty communicating sometimes at the counter but checkin and checkout went smoothly
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April 2019 by Robert Lang
Fast friendly service. Very accommodating.
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October 2017 by John P.
Tessa was wonderful. I had a great experience. Everything went great. I appreciated the different ways Tessa was able to suggest I could save money. I am definitely using them again.
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October 2016 by Chris B.
I had a trailer reserved at this location for a move. About a half hour before my appointment time I received a call that the trailer was not available. They did help locate a trailer at another location but I ended up getting out of town over an hour after my scheduled time. I'm not sure if this falls on uhaul scheduling or the location.
