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April 2024 by Trophy Smith
First appt after being frustrated with previous dental offices but one thing that you need to change is more customer friendly and sensitive to their needs. i am very sensitive to even cleanings and need some kind of topical to help me through it. After I mentioned it, it’s like it went in one ear and out the other. I’m hoping the actual dental work isn’t just get in there and go at it. Shots or nitrous oxide would be a huge help.
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March 2024 by Juan Carlos Alfaro
The workers just follow orders from the Big Chief.Mrs. Iskander not the best dentist to trust with your smile or well being. Her way or the highway.She asked me for a medical release signature from my doctor for treatment and just to never get any treatment. Good luck if you go there. I
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March 2024 by Alberto Vazquez
Got my braces in yesterday and haven’t had any issues nor pain of any kind. The staff there are so kind and welcoming. I’ve been coming here for years and never once had an issue. Braces feel fine and look better than ever! Everyone there took there time and ensured that great service. Thank you all !✨
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December 2023 by Jose Hernandez
Family have been customers for many years and although there are staff changes, they always treat us well in a professional manner. I will continue with Bright Now Dental and recommend to friends and family.
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September 2023 by AMOS HERNANDEZ
If I could give a negative 5 I would, but 1 star is lowest I can give. The service was just to get all the money ? they told me that I had 8 cavities and needed a root canal. They told my wife that she had 2. They killed ones of my wife’s molar nerves on a simple cavity treatment. And to top it all off when we got a second and third opinion from other dentists all the work we “needed” to have done were nonexistent.
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August 2023 by Erika Arellano
Braces were put on my son. As we drove home one of them came off, so we had to drive back. Another one came off towhen we returned to the office. The service took a really long time and they didn't apologize for the braces coming off. They were honest about prices, which is great because other orthos are not.Update: we went back to put in the bottom braces and a few hours later the wire came off from both sides of his mouth on the edges. This IS RIDICULOUS. It's after hours so we can't reach anyone! I'm so mad that they're butchering my sons mouth. They have techs do all the work and the ortho doesn't do anything. I'm going in tomorrow to speak with someone since I can't right now. I would NOT recommend this please. The ortho doesn't watch the techs work At ALL. My ortho did all the work himself when I was little and had braces this place is unprofessional and the quality of the work is awful.P.S. the good reviews seem a little too much like they're not authentic reviews. Also, it seems that the response for the bad reviews is pretty much the same response so nothing is really fixed. Very sketchy.Update: 8/28/23 just spoke to Sarah (regional manager for orthodontist) and she refuses to refund me the full amount and stated it was my opinion that the work was not of quality. If the work was of Quality, then the braces and wires wouldn't be ppping off. They also scraped my sons tooth! I'm reaching out to a lawyer today.Don't go to this place.
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August 2023 by Erika A.
I wish I could give zero stars. Terrible service. Had only two office visits for the braces and had braces pop off 3x and the wire dangled out 2x. Do not recommend. Go somewhere else.
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July 2023 by W
The most heartless and irresponsible outfit, hands down. From the get-go, I was ushered in, being taken a dozen X-rays. They had to retake a few, ending up with at least a total of 20. They knew full well I had no issues with my teeth, even any cavity, and clean slate of health, based on the forms filled out and the vitals check-up they rendered. For no probable cause, I was subjected to unnecessary radiation. They even wanted to inflict further radiation in the name of examining my jaw or something, within the same setting, for crying out loud. I'm not sure what kind of ploy and antics they had up their sleeves, meeting seasonal quota or racking up more billings to the insurance. The doctor letter "I", a retirement age lady and her assistant hadn't said more than 10 words combined. With all the fuss for an hour, they couldn't even spend a few more moments to clean my teeth, having to linger for a couple more weeks. I walked out of the premises and canceled it right away. Once and for all, I have nothing to do whatsoever with this rabbit hole.
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June 2023 by Jolene D.
Where do I even begin... I went on a Thursday evening and the front desk receptionist kept trying to talk the dentist into "doing the rest of the work on the next appointment." I ended up having to pay for a "special type" of plaque removal because medi-cal apparently doesn't cover it. X-rays weren't taken well.The dentist kept saying "I can do everything today" and the receptionist with the glasses said "no no let's go home"... while I can literally hear them through the hallway. The cleaning was painful. Thanks Dr for the empathy but it was still done roughly. I went back last Saturday with an appointment @10:30am and I was taken back @11am. The dental assistant told me to "sit tight because there's a lot of patients." I want to see the positives... but this place is very unprofessional and it's an inconvenience to them when you walk in.
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June 2023 by Frances Cardenas
The office staff is very communicative with the billing and insurance approvals. The office staff walks the patient through the billing so there is no question about the charges and insurance approvals. The Dentist there is very communicative with her assistants. The Dentist gives hands on training to her assistants and veteran assistants. The Dentist is very intra personal with patient and all staff. Very friendly and family orientated office. The office doesn't give attitude to the patients, but is very professional. The office staff does not assume the patient can afford all the services, but offers financial options so that the patient feels it is possible to remain a patient at this office. The office is busy, but very efficient with the time of their patients. The office accommodates the patients schedule to schedule times to be seen. The Dentist is superurb in their craft. I will remain a patient here at this office because other offices do not provide the service I have recieved here. Other Dentists at other offices have constantly cancelled my preexisting appointments and it was very unsatisfactory service. I live in West Covina and I prefer to drive to the Asuza office for all my dental needs. Thank you,Ms. Cardenas
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June 2023 by Frank Dunn
Very good service:1. Short waiting time.2. Efficient staff.3. Good dentist and knowledgeable.4. Fast in and out.
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June 2023 by TW
The most heartless and irresponsible outfit, hands down. From the get-go, I was ushered in, being taken a dozen X-rays. They had to retake a few, ending up with at least a total of 20. They knew full well I had no issues with my teeth, even any cavity, and clean slate of health, based on the forms filled out and the vitals check-up they rendered. For no probable cause, I was subjected to unnecessary radiation. They even wanted to inflict further radiation in the name of examining my jaw or something, within the same setting, for crying out loud. I'm not sure what kind of ploy and antics they had up their sleeves, meeting seasonal quota or racking up more billings to the insurance. The doctor letter "I", a retirement age lady and her assistant hadn't said more than 10 words combined. With all the fuss for an hour, they couldn't even spend a few more moments to clean my teeth, having to linger for a couple more weeks. I walked out of the premises and canceled it right away. Once and for all, I have nothing to do whatsoever with this rabbit hole.
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April 2023 by Yanessa Jankins
Great dental experience, Dentist is very patient, friendly and professional. Provided excellent service. The staff are very friendly, helpful and professional. Highly recommend this office.
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April 2023 by Heidi Diaz
My husband went in to get a crown. The crown has fallen of countless times (more than 6!), sometimes within the same week! Very bad quality of work and EXPENSIVE.
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March 2023 by Toddy Chapman
I recommend this place to Everyone looking for a great dental office! The best thorough service, professional friendly staff with flexible payment options. My new dentist!
