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December 2023 by Richard Avellaneda
You can't expect to set an appointment and wait 3 hours for a tire patch
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October 2023 by Marianne Galleon
I have never seen Costco so packed! Parked and managed to get in and out in 20 minutes!
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July 2023 by Maria McMillan
Traveling from Texas to California and got a flat. Grateful for Costco Tire Center at the next exit. They helped us out and we were able to buy a new tire. They told us they'd have it ready in about 2hrs but they had it done in 1hr. Good place to go for tire help.
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July 2023 by Veronica S.
The line inside was long as hell and they only got 1 person workin the registers and answering phones. The actual service was pretty fast.
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June 2023 by Carlos R.
I appreciate the guys working in the tire center. Big thank you to, I believe his name is Rudy. Shift supervisor. I drove the family up into the Azusa mountains and came back down the mountain driving a spare. Rudy quickly patched up my tire and quickly took off my spare and put back my stock back on. Appreciate you guys. Salute.
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April 2023 by Annette S.
I bought tires for my Toyota 4runner. Granted it's a 2007. It had been raining so I hadn't had the car washed. I bought 4 Michelin tires on sale for over 1000.00. I went back 2 days later to have what I already paid for installed. I was told with an appointment it would be 1 -1.5 hr install. I arrived 15 min earlier my appointment time. It took 3 hrs hanging around. I would have thought they would have removed all the stickers off the tires, cleaned all the chalk and spill marks off the tires and ensured I had 4 valve stem caps. I had 2 with a Toyota logo , 1 generic and none on the 4th tire. I think they could have done 4 new generic and given me back my 2 Toyota ones or something for the price paid and the long wait. The guy (Chris) in the front was very nice, personable and very helpful. Both times I was there.
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February 2023 by Loy A.
My personal experience with this Costco tire location, is nothing less than stellar. The staff at this service department ( Eddy,Hansel, Javier, Chris...) have always provide me with excellent service: It's actually quite simple: Arrive with little expectations, give the staff the benefit of the doubt ( if applicable), plus maintain an impeccable attitude. That route always realizes better results ... As a matter of fact, try it everyday- not just at Costco ; )
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February 2023 by Fat S.
I don't like to give bad reviews especially to Costco but I had a very bad experience at this tire store. The rest of Costco is great. Has an appointment showed up early because I know their line moves sloooooow. I overheard a guy in front of me didn't have an appointment and they waited on him taking their time letting him pick out tires while people with an appointment wait. This made me late for my appointment which would make me late for picking up my daughter. I read reviews here of them helping out other people who don't have appointments. It's not good biz. If I am scheduled at 12 I want to be in at 12. They don't tell you ever the phone that you may not get the time of your appointment. What's the f****** point of taking appointments if it's just going to be a free for all. Sorry Costco you 100 percent lost my tire business. 800 bucks is going elsewhere.
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January 2023 by Alex C.
I usually have good experience with Costco, but today I have to vent my frustration. I called the Tire Center a little before 3pm about a replacement tire and asked if they were busy today. The guy on the phone says they can probably take one more and to come over. When I got there, the guy told me they are no longer accepting new customers. WTF, I just wasted my time and gas driving over there! I explained to the guy that I had called in earlier and was told to come in but the guy just brushed me off. The guy also has the audacity to call me "boss" (he probably calls all the customers "boss"), but I should have retorted and ask him if this is how you treat your "boss"! I'm planning to go to another Costco Tire Center location.
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December 2022 by Ryan B.
I came in with a punctured tire a couple days ago, and since I had bought tires from here a few months back, they were willing to work with me and offered to replaced that tire free of charge. I guess since it was covered by the warranty. They told me it would take three hours to get done, so I agreed, gave them my keys, and went to go do some grocery shopping with my gf. An hour and a half later, they called me, saying that my car was ready. Overall, I had good experience here. The guys were cool, the service was fast... so no complaints here.
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December 2022 by Tony L.
Great place to get your tires serviced especially if you bought the from Costco, wait time is long though.
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November 2022 by Lynda Whitlock
Excellent service. Very informative. Had time to enjoy pizza and ice cream while waiting. 2 hr wait really only 1 hour. Happy with the service.
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September 2022 by Wei Zheng
Worst experience in Costco. The tire center works like DMV now. Hours and hours wait. I was told that they don’t take appointments anymore over the phone but I still saw two ppl walked in with their appointments.
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September 2022 by Roll N.
It might have just been bad luck for me, but my experience with this tire center was terrible. I ordered new tires 3 weeks ago and scheduled an appointment. The tires arrived a few days before my appointment day. I guess the first screw up was scheduling the appointment at 11am. I showed up at 10:15am and even though there were only less than 10 people in front of me, by the time I got to the counter it was 11:10am. I get to the counter and the gentleman said only 2 out of the 4 tires were delivered. I asked when the other 2 were going to be delivered and he said he doesn't know. Then he tried to upsell me on another 4 tires they have. The only positive was the refund was a breeze. I would definitely make appointments if you can, the waiting time for walkins were 3.5 to 4hrs.
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August 2022 by Noper Ge
The staff here are willing to help no doubt. However they have way less people for the work. I literally stand in line for 45mins. Many of customers come in without appointment and just take so freaking much time. It's highly recommended that people do some research on your own cars before you come in knowing nothing! And waste everyone elses' time.
