Golden State Arms is known for excellent customer service and knowledge, with many calling it the gold standard for FFLs. The business is praised as very helpful and a genuine pleasure, with service described as awesome. The owner is noted as a cool, friendly, and helpful gun expert who is very knowledgeable about firearms and state laws. He is honest, eager to help, and genuinely cares about his customers, making people feel comfortable. The shop handles FFL transfers and background checks with ease. Firearms are extremely well priced and stock seems to fly off the shelves. The gunsmith is also commended for being understanding and making customers feel at ease during difficult transactions.