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March 2023 by Kesi Brown
I drove the extra mile to take advantage of the Groupon on the breaks. Instead of the deal I paid 400 for new drums. I wish I had not!! My car started making screeching noise so I took it back! They were nice but didn’t even look at the car cause it didn’t make noise in front of them. Long story short they assumed me I was good and probably it was the front. Well yesterday I had my “home” shop do a repair and asked them to check the front breaks. They that and checked the rear and probably was the REAR!! Bunch of dust making it make that sound. JCW should have been able to solve that but they didn’t even look. And I figured maybe it was the front cause I just replaced them. Well 5 Speed took care of the horrible sound by cleaning out the drums. No more problems with that.
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March 2023 by Crystal M.
Very dissatisfied and disappointed I called two weeks ago to make an appointment for my oil change I show up and it's completely closed. I did not get a phone call of canceling or anything and it's sad because I'm far from here and left work early just to get to this appointment I got here a bit early around 2:45 appointment was at 3:00 I left 3:10 in hopes they were just on break but nothing.
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February 2023 by Jujube Y.
The service at this place has declined tremendously. I used this place for oil changes all the time for years but lately they can't get it together to even schedule an appointment. Today I called and the girl responded I'm sorry and hung up on me. This was after I left messages for days trying to schedule an appointment. The last time I was there I was a little early to my appointment and they refused to take me so I went somewhere else. Also what people say about price gauging is true, they have tried it with both my husband and I. Always research the price they quote you.
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January 2023 by Gerald L.
Was recommended by my father and Custom world to go to JCW and they did a phenomenal job cleaning my throttle body that my car doesn't idle nor shake anymore. Will stop by here again for other future projects.
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November 2022 by Alex G.
I'm putting 4* just because there is always something to improve. The way this workshop looks is the only minus I would put. No coffee or snacks, even no restroom for guest (at least the one you can see) But do you really care how the workshop looks? Friendly and knowledgeable staff, quick and professional service, no queue, no waiting. Small tyre repair and whole maintenance this is the point to go. For me the good thing is, I work nearby, I arrive in the morning to JCW, mechanic gets to my car and we drive to my office. I go to work, he drives to the workshop. When job is done, mechanic brings my car back to my office. Such a great option, at least for me!! Thanks and see you next year.
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October 2022 by Jenny B.
My check engine light came on in my car and kia wouldn't be able to see me for 3 weeks. I came here as a walk in customer and they seen me right away. Ran a diagnostic on my vehicle and fixed the issue, all in 15 minutes! The cost is affordable and the staff were very helpful. They were attentive to the issues I mentioned and they made sure everything in my car was safe for my departure. I came here by referral and will definitely recommend them myself!
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September 2022 by Big Guy
I called to let them know that I was unhappy with the service performed. Price gouging my unsuspecting girlfriend. They said that if I was truly unhappy I could just take my business elsewhere!!!I/we WILL!!!!!!!!!!!!!!!!!!!!!!
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September 2022 by Q Anon B.
I called to let them know that I was unhappy with the service performed. Price gouging my unsuspecting girlfriend. They said that if I was truly unhappy I could just take my business elsewhere!!!I/we WILL!!!!!!!!!!!!!!!!!!!!!!
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September 2022 by Flor E.
I started coming here after a Groupon. They are reliable and honest. Love that they don't try to up sell me unnecessary repairs.
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July 2022 by Diane Stevens
Very pleasant service people. Great price.
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June 2022 by Mel Burslan (Nomad)
I purchased a oil change Groupon for $18 few days ago. Read the terms and saw disposal and taxes extra. Taxes in my area are abut 10% and shops usually charge $5 for used oil disposal. So, another $7 is still not a bad deal. But, nooo, not so fast amigo. They charged me $21 on top of $18 I paid to groupon.I have my bad experiences with other groupon deals but thisone just takes the cake. Never ever again I am stepping foot into this dump,Service: Oil change
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May 2022 by Mikey
Honest and Efficient I been getting my oil changes here for a while now they ate very friendly and professional
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May 2022 by Rebecca R.
Amazing service the girl in the reception is prompt, clear and always friendly. I highly recommend to get your vehicle serviced here. They seem very honest and clear on what your car needs.
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April 2022 by That One Girl M.
Although they were very friendly, they caused issues with my car... I went here because I had a Groupon for an oil change and I found out that they did not put a washer on the panel underneath my car that gives them access to drain my oil. Since one of the bolts was missing the washer, the panel came off the hooks and was dragging on the floor. Didn't think this would happen.
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April 2022 by Pia P.
I was 10 min late. I had a Groupon for a full service synthetic oil change. They helped me right away! I asked them to see if they were able check if a gps tracker was hidden in my car. They were so kind that they had 2 technicians check my car twice! They even evaluated my whole car for free! They went above and beyond to help me. I even left a tip ( I never do that) but, they were that amazing- I had to express my gratitude in some way. I highly recommend them. If you're looking for a company led with kindness, integrity, & quality work- go to JCW. Im a first time client that will be a regular. Thank you so much for being amazing! Y'all made my day :)
