-
November 2023 by Marisela Serrano
This may be an odd review because it happened years ago, I’d say maybe 2015 or more. I STILL think about the type of experience I encountered. Maybe because I just came from the dealer I go to for a minor service. A bit of facts, I no longer live in Covina I live out of state.I went to Raul’s Auto Repair because the light on my dashboard appeared with a “maintenance required” didn’t want to spend a lot of money at dealer (lol). Raul’s mechanic ran a diagnostic test, came back that it was my catalytic converter (I could be wrong). Mechanic relayed that info to Raul, he came back to counter where I was, took out this large/long piece of metal from under desk (how convenient to have it there) and stated this is what needed replacement, per diagnostic. It would be over $500.I said I’d think about it and I left.Went to Toyota dealership in Glendora. Their diagnostic said it was the FUEL CAP! Problem solved. How Raul and his mechanics sleep at night is beyond my understanding. Worse he has a poster or framed pic of the Virgin of Guadalupe by counter, or had.Just writing this review makes me so angry, makes me wonder how many of his customers he has cheated. I can’t be the only one who has walked away. BTW I did leave a review back then, with no reply or apology. I guess I must have had a giant S orI on my forehead for stupid or ignorant.
-
May 2023 by Jenifer Saavedra
I am extremely disappointed at how corrupt this place is. I took my car for coolant issues 5 months ago, the problem came back again and they did not honored their "warranty"! They did more work again and charged me again only for them to mess up my AC this time. There was absolutely nothing wrong with my AC when I took the car, once again they wanted to charge for something that they messed up on. DO NOT GO THIS PLACE!!Responding to your response:-I never spoke to anyone about the thermostat being "too much"- sounds a bit prejudice of you to make such a claim! I took my car to BMW and another shop and they never made that recommendation- happy to show you the receipts.-The car was not overheated, you did not mentioned that when we took the car and we added coolant to the car the night before. We drove for 2 miles to your shop, hard to believe what you are saying. Then again, I can show you receipts of this.Nevertheless, you will be hearing from me and the BBB.
-
May 2023 by Jenifer S.
I am extremely disappointed at how corrupt this place is. I took my car for coolant issues 5 months ago, the problem came back again and they did not honored their "warranty"! They did more work again and charged me again only for them to mess up my AC this time. There was absolutely nothing wrong with my AC when I took the car, once again they wanted to charge for something that they messed up on. DO NOT GO THIS PLACE!!
-
April 2023 by William Ruelas
I don't recommend this place to anyone. They overcharge you for anything. I'm pretty sure they get a small commission if they can get the customers to pay what they ask for. They were charging me 145 just to replace the brake pads on my car, something that is only a 30 minute job. I know many other shops that will charge between 80 and 100 dollars just to replace the pads. No turning of rotors needed and they wanted to charge 145, and to make matters worse, I was bringing my own pads. 145 is what I get charged at other places for pads that they provide. Don't go here if you can prevent it. Bunch of scammers and dishonest mechanics.
-
March 2023 by Luz Espinal
These person charge me a lot of money to fix my car and he did not do a good job. I took it to him 2 time and still did not get fix. I had another mechanic check it and I show him the receipt and what he charge me and the things he did not put on my car. That is what the mechanic said. He put the same parts. since I'm a female he took advange of me. never go there.
-
March 2023 by Duran Tabin
Took my car here for a timing chain and they blow my motor and act like it wasn't there fault.I am so unhappy with this place paid a lot of money to get my car fixed for this place to blowing my motor.I want to sue this place if anyone know a good lawyer email me please.Services: Auto emissions testing
-
March 2023 by Minerva Espinal
Rip off and stole money , they don’t even work on the cars properly . They didn’t even change the part that needed to be charged and made me pay over 2k . And they didn’t even repair the car once I brought it back again , never do business here , they are scammers they don’t even deserve 1 star
-
March 2023 by Step Trento
This place over charges you so much. Better just getting the part yourself and going to a better mechanic. I would not recommend coming here ever again they bs so much I have called 2x and they said they will call back and never did so I went in myself. Too over priced when you can get so much better somewhere else. OVERPRICED AND OVER CHARGING.Service: Auto engine tuning
-
September 2022 by Kevin Mahsererejian
I brought in my 2017 Honda Civic to Raul’s Auto Repair shop on 8/3/2022 to have the air conditioner diagnosed as it was not cooling properly. They diagnosed the issue and informed me there was some type of a “coupling” which had a leak and that it would cost $529 to have it replaced and Freon recharged. I inquired if they offered military discount, which they did not but agreed to completing the repairs for $475 if I paid full in cash.I picked up my car after they apparently had completed the required repairs, fixed the leak and recharged the unit … and the air conditioner appears to work for about two weeks before it stopped cooking again.This time I took my car to Pasadena Honda and they properly diagnosed the problem as a leak in the compressor. I authorized Pasadena Honda to complete the repairs as appropriate and it has been working efficiently ever since.I normally don’t write bad reviews, but I was cheated into paying for unnecessary work performed on my car and the shop owner has not responded to my several attempted contacts. Take your car elsewhere … this shop will cheat you as well.Service: Air conditioning
-
September 2022 by Kevin M.
I brought in my 2017 Honda Civic to Raul's Auto Repair shop on 8/3/2022 to have the air conditioner diagnosed as it was not cooling properly. They diagnosed the issue and informed me there was some type of a "coupling" which had a leak and that it would cost $529 to have it replaced and Freon recharged. I inquired if they offered military discount, which they did not but agreed to completing the repairs for $475 if I paid full in cash. I picked up my car after they apparently had completed the required repairs, fixed the leak and recharged the unit ... and the air conditioner appears to work for about two weeks before it stopped cooking again. This time I took my car to Pasadena Honda and they properly diagnosed the problem as a leak in the compressor. I authorized Pasadena Honda to complete the repairs as appropriate and it has been working efficiently ever since. I normally don't write bad reviews, but I was cheated into paying for unnecessary work performed on my car and the shop owner has not responded to my several attempted contacts. Take your car elsewhere ... this shop will cheat you as well.
-
August 2022 by Gabriela De Leon
Have been going to Raul's Auto repair both this one and the other one in Covina for about 3 years now. After having been scammed by a mechanic that we had trusted for years we were very put off and we're looking for an honest and decently priced repair shop for our bmw. Can't express how happy we are to have found Raul's Auto repair. It's the only place we go for any of our cars now BMW or not. The staff is friendly and while the staff in the arrow location is very efficient so they don't have time for much to chat lol they are still efficient and do excellent work. The other shop in Covina is smaller but again great staff wonderful service. I would highly recommend in fact I always do
-
March 2022 by Chrystal Marco
Very difficult finding a place to do the electrical wiring my van needed. THIS place arrested all my fears. Just may turn out to be my go-to place for future needs.
-
February 2022 by Jackie H.
This business overcharged my daughter by $702. Was willing to overlook the overcharge because I thought they fixed the problem of the catalytic converter. Come to find out they replace the oxygen sensor it's the oxygen sensor and forgot to reset the codes so she drove it for 500 miles I was with nothing happening I took it back they reset the codes and told me to drive it for 200 more miles plus 15 starts and they would be able to wave the smog if the code didn't clear. I brought the car back I think I had to reset it again so I had to redo the start cycles all over again which was another 10 days there 10 days brought it back then they told me once again that the oxygen sensor needed to be replaced they replaced the wrong one or the 1 they replaced was malfunctioning and they needed to charge me another 300 and something dollars I said I wasn't going to pay that and that their other guy said that they would give me credit The person there Stephen asked me to wait until the next day and talk to when the owner was there and that they would call me mind you this is 5 weeks later and 800 miles on my car on my car. At this time they never called me back once when they said they were going to I always had to call them to check in on my car so I waited for raul's call but she didn't call so I went ahead and called him and he began yelling and screaming at me using the F word made me cry cry so I went over there to get my car he couldn't find the key and he started screaming the effort at me again in my face. I definitely don't recommend if you're a woman or a or a single person that doesn't have a man to back you up this Business takes advantage of women overcharges I said after $1500 spending there my car still wasn't fixed and I was treated badly. I took the card to another mechanic and he told me that they should have just replaced the Cadillac converter in the 1st place that they were stringing me along By just fixing one little thing at a time because that's what they do to get more money out of you when they should have just fixed the Cadillac printer in the 1st place because that's what the code p420 It was and all the other repairs that they made mayor may not have been necessary but they should have started with the catalytic converter because that is what that code is for. So like I said after 5 weeks of taking my car back-and-forth And spending close to $1700 they didn't give me any credit and my car was still not fixed do not go to this business showing
-
December 2021 by Diane Rios
Very fast and polite.
-
December 2021 by Rios B.
I visit this location to service my Toyota it had a few issues that the technician/mechanic explain in detail overall the work came out great no issues. The front desk was very welcoming .It was just a bit over priced for the work I got done and it took quit a long time for the work to be done.
