March 2022 by marie frausto
So me & my boyfriend we both into this lovely T-Mobile store & omg let me tell you i don’t know where to begin with this , the staff is sooo helpful & awesome . But this one very young awesome lady named MONICA L , omg she is soooo very & i mean very super duper very helpful to the T. I seen her helped out other customers & go above & beyond for them & pleasing them with what they want & more. She deserves a break & weeks pay of vacation. I really do mean this a lot.. MONICA is a woman who is about her work but also her customers. MONICA GIRL YOU ROCK AT THIS STORE.
February 2022 by Diana Escutia
Last week I went in to Tmobile in the plaza of Costco Azusa. Yuaun V and Joe helped me out. Both had great customer service skills and were able to assist me with my transfer of information. Thank you because I was missing 300 contacts! If I didn't have so many lines I would of definitely open another with them. So friendly and you can tell they know their information. Awesome team!
August 2021 by Michael Dinh
I called this store to see if they had a phone in stock. They confirmed they did so I went into the store. Once I arrived, both employees were already helping customers, which was fine with me. I was greeted and asked why I was there and I said I came for the phone I called in about. Employee confirmed that they had it. After about 10 minutes, it was my turn. I had a phone to trade in so the employee was checking it out and goes to other employee to check about the trade in phone. Then they say they don’t have the phone and asked if I called first, which I did. I had proof of calling the phone and all they said was oh well sorry. Pretty bad overall experience and time wasted to drive out here during rush hour. I will never come back to this location again and don’t recommend anyone else to either.
May 2021 by Veronica Makupson
I had an outstanding experience at TMobile Azusa. Monica was professional and knowledgeable. I had many questions about the service and phones. Her positive energy, patience, and followup exceeded my expectations. I love my Samsung Galaxy 21+ 5G phone, deal, and cell service. (Former Verizon customer and so happy I left them)
May 2021 by Vina Yoon
This place has the best service Joshua and Moncia are the sweetest! Great conversations and fast service.
May 2021 by Melinda Clarke
Great!!! Just got my NEW FREE Samsung Galaxy phone. Upgrade to 5G. Great store. Very helpful!
November 2020 by Tyler Kendall
Don't waste your time at this T-Mobile. Worst T-mobile experience ever. The lady who helped us was rude and very inexperienced. I suggest the one in Monrovia or Glendora if you are in the Azusa area. Better customer service and they have more knowledge on there products.
October 2020 by christian ochoa
Spoke to Ernie, went in to verify some stuff and possible trade in a phone. Got the information I needed on my account and he answered every question with knowledge. He was a great help and very professional I would go back just to speak with Ernie.
June 2020 by Hansen Almani
Don't trust them people in there,,,, they might be smiley and friendly people, TRUST Them ,whatever they tell you,,,, READ THE PRINTS,,,, DO NOT TRUST Them.,, And the manager are good at washing their hands..... DON'T GIVE THEM YOUR BUSINESS.
September 2019 by Juana Heredia
Just make sure that you are aware that this place is a 3rd party operated/leased Tmobile. They messed up my phone lines and then didn't know how to help or fix it. Had to call customer service and since this place is 3rd party operated place I was told I have to return to this location to get my situation fixed. Still nothing was fixed.. so just be aware and ask before you make any decisions. The guy was courteous in trying to help but couldn't
March 2019 by Breanna Hernandez
Have visted this tmobile store twice and both times ive been they did not have screen protector replacements for my phone which is galaxy s9 + and they had me wait a very long time so if u have a galaxy s9 plus i would not recommend you going to this location.
September 2018 by Catalina Villa
Many cute accessories for phones and very nice and welcoming staff.
July 2018 by Maurice Maalouf
No good customer service , Manger never at the store , the worst t mobile store , I might change t mobile to Verizon just because of this store
May 2018 by Gloria Montes
Francisco was Awesome!
May 2018 by Paola Rojas
Mike is awesome