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November 2023 by LGL
I needed a new phone on a rush basis. After going to the AT&T store at the West Covina mall (I was turned away, horrible experience), I came here and I couldn’t be happier. Ruby was so helpful and knowledgeable she made the process so easy. She’s extremely patient and honest. I had another question later that day and I spoke with Veronica who is equally knowledgeable. Veronica helped me complete the transfer on another phone that I have. I had a great experience and I’d refer anyone here. These girls are the best that AT&T has. I truly haven't been impressed with AT&T service until now. I've been a customer for over 23 years. Thank you Ruby and Veronica!
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September 2023 by Eric Espinoza
Excellent experience here with Veronica & Jessica!! Came for my S23 Ultra with a lot of questions, and they patiently answered every question.Store smells great as well btw.They both were very polite and great with knowledge. I highly recommend this store for business. Will come back many times.
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September 2022 by Bill Carpenter
I came in for help with my phone not working and the representative was by herself with 5 other customers waiting and she managed to help everyone including me better than at the mall store that had 7 people working definitely recommend her forgot her name but she has green eyes
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August 2022 by TS
Came in this evening to place order on iPhone 13 pro max for my wife and to trade in her iPhone Xs max and RIO was very helpful to do all paperwork and guided us to complete process in less than 30 minutes. My wife was very happy and can't wait to receive her new iPhone. Thank you RIO and AT&T team at BUENA PARK location.
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June 2022 by Anyeli Espiritu
I have been to different At&T and never had a good experience, However this location treats their customers amazing. Natalie and Jasmine were a great help and have such great customer service. Natalie made my experience smooth and easy to get a new phone. She saved us money as well!
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June 2022 by Zachary Abaya
Came in last month to see about upgrading my phone and Jasmine told me about the promotions they were having and even helped me upgrade my plan since I was a plan from 2015!! Didn’t know I could have more with my services ? Love my new IPhone 13 pro max ! She even helped me switch all my stuff from my old phone and put on my glass protector she’s a pro. Thank you for your customer services Jasmine my family & I will definitely be back
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June 2022 by Brandy Castro
I never leave reviews for places but I just couldn't let this go without saying that their manager Natalie Ramos is the absolute best!!! I have never had an experience with someone so patient and knowledgeable! This location is a lil drive from my house but I am willing to commute to Baldwin Park just to be helped by her and the rest of the amazing staff there. Keep it up AT&T Baldwin Park you guys rock!!!
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June 2022 by AMOR_ L0VE
Natalie is the best Manager AT&T has!! She is so helpful and really nice with everyone! She helped me and my family get the best plan and upgrade our phones ? keep up the great work Natalie you rock!! ??
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June 2022 by Gabriella Villanueva
I’ve been meaning to make this review, last week I went into this att and was helped by this very friendly girl named Jasmine, she was full of energy and was eager to answer all my questions. She was also by herself running the store alone, handling every customer with the best satisfaction. I watched her help others while still assisting me with my new upgrade. She make sure everyone was helped and happy. I will definitely keep driving from El Monte to get customer service care like this thank you Jas
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June 2022 by Maurice Andrew Ramirez
Jasmine definitely has great customer service, this location always has the best service no doubt. I highly recommend coming here if you have any questions regarding your AT&T account. I came to pay my phone bill, left with better knowledge about my plan -I didn’t even know my plan had HBOmax, I will definitely be back for that fiber internet next month Jasmine!! ?
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June 2022 by Sara Gomez
Came in to ask questions about my phone bill and Jasmine helped with every question. She even helped me get a discount on my line! Didn’t know my job had a discount! At first when she asked where I worked I was hesitant wondering why she’d ask, but she informed me she could keep if my job offers any type of discount on my service. Will definitely keep coming to this location! Thank you Jas
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May 2022 by Ismael Lagunas
Spoke to young Lady over the phone by name Jasmin this employee was professional and polite, I visited the store and Jasmin attended to me and was knowledgeable with all her products, I left the store with a new Iphone for my daughter and Great experience, this young lady provided me world class customer service. Please keep up the good work.
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March 2022 by Rickey Santos
Very great experience. Julio helped me at the Baldwin park location at around 6pm. He was the only employee on site & was very attentive not just to me but everyone in the store. What stood out to me the most is that Julio didn’t just treat me as a customer but as a guest. The store felt pretty warm (maybe the AC was off) and he offered a glass of water, he made the effort to make a personal connection and talk about basketball. I also noticed that he paid close attention to everyone who walked in, by saying hello and welcoming them hen letting them know he’d be with them shortly. There was also an older couple before me and were a bit slower to understand what Julio was telling them, but Julio remained patient and showed awesome customer service. I think this Baldwin Park store is lucky to have him as their employee and should consider rewarding him for this great experience.
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March 2022 by Susie Armenta
First time at this store I brought over my families lines from Verizon & Natalie made the switch so easy. She’s professional and friendly. Saved us money and we all got new phones! I’ve never had someone sit down with me and take their time helping us activate. If you want a great shopping experience ask for Natalie she’s amazing.
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March 2022 by D
There's about 5 people waiting and only one worker.
