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February 2024 by Bryan K.
Worst bank ever! 20 people in line and 2 service reps. Lucky they have a pretty good manager!
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September 2023 by Hector G.
The customer service here is awful. A teller did not want to take my deposit because I did not have my physical ID because I needed to "slide" it on the pin pad. Every other time i've came, they type in my ID number themselves on their computer. She just cancelled my whole transaction and did not give me my deposit slip back so I had to fill out a whole new one when I came back 3 mins later. I've noticed that when other people approach employee's with questions, they forcefully answer with the bare minimum and walk away before the customer had anything else to say. I only keep coming back here because of work related transactions but I waste 30mins- 1 1/2 hours here every time I come.
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May 2023 by Jesus Grijalva
Only 1 cashier wait 20 persons
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March 2023 by Irma M.
Waited more then an hour after we were told 30-35mins. Horrible customer service. Not enough staff.
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December 2022 by Valerie M.
I like this branch! Very busy but you can tell everyone's really doing their best to help! Thank you all!! Really good associates here!!
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December 2022 by Janice G.
This place is so unpleasant and business ready. I had a manager tell me to go get another check because of a date typo. Instead of them calling to verify. I left there empty.I went to another bank on the same area and had a better experience.
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October 2022 by Carlos G.
The absolute worst customer service. The line is at the door and 2 tellers. Weekends are the busiest so set up more tellers to work. This is not rocket science!
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February 2022 by James E.
It's no wonder you guys have 1 1/2 star the service here is terrible. They should of just kept it closed. Exactly why I dont have a bank account banks are corrupt as F!@#
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November 2021 by Richard M.
Worst customer service!! I was carry over 30k deposit and they wanted me to make line on an open parking lot, I wasn't asking to cut the line or get infront of people all I wanted was to see if I could wait inside the bank or by the door and both lady told me they didn't care I had to make line. I was walked away and drove to a different bank.
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August 2021 by Pablo B.
Worst bank that's why I don't open a account with this bank I'm waiting 40min in line and know I'm waiting for them to cash my check about 30min and Maria the worst..
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June 2021 by Quang N.
Waited in line for 45min till they open need to go inside business. Terrible branch lots people waiting in line on Saturday morning.
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June 2021 by M V.
Maricela the old lady with blonde hair is the rudest person I've come across. She's so condescending and acts like she can't do something when she clearly can. I don't know how she even had a job with such a stank attitude.
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November 2020 by Cesar O.
Just wanna update everyone that this bank is still Just as terrible . Not sure why they only have 1-3 tellers only when it's a highly trafficked bank in the city . Rude service from tellers is fine if they didn't have constant 1hr+ waiting periods . I get enough BS at my own office to have to deal with it when making deposits .
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July 2020 by Tj L.
I sometimes do deposits for my job. My manager and I have both gotten the teller named Marissa, one 3 separate occasions, and she needs to work on her customer service. No hi, no smiles, nothing! I said good morning to her, and she was silent the whole transaction. Go to a different branch!
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May 2020 by Lynn B.
Possible telephone SCAM WARNING! I called the number on this Yelp page and the machine asked for last 4 digits the debit card, account number, ATM PIN, and SOCIAL SECURITY NUMBER. On Google, the phone number for this BOA is different and they definitely didn't ask for SSN.
