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December 2023 by Kathy Agalzoff
Fast and easy. Great customer service
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January 2023 by Karina Gutierrez
Everyone at this branch is very friendly and been a customer for years . Highly recommend
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September 2022 by Jeannie N
I got kicked out to wait outside and it was raining. On my LA blacklist
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September 2022 by Carmen C.
I open a checking account . They didn't give me all the information I needed to know . I deposit personal check & I didn't know that there a 10 days hold on checks when ur account is new . Now my bills are late due to having my money on hold . I'm not a customer any .
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May 2022 by sara l.
Germain , he was extremely knowledgeable and helpful !!! I appreciate his care and professionalism especially in these times! Looking forward to bringing my small business to bank of the west
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March 2022 by Carl Ballard
Super yummy doubles and I love their hot sauces and sautéed veg too
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February 2022 by Giovanni Pagone
Always terrible bank Only 1 teller line wrapped around outside of bank and Security guard outside Absolutely Unprofessional and this is coming from a guy that worked Security for 22 years Professionally thank God I no longer bank with them made An emergency deposit for my wife reason for my visit
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December 2021 by Melissa B.
I was referred to Bank of the West by a friend I trust very much. I was in need of a business bank account - I had originally started at my credit union and they made the process so daunting and tedious with this laundry list of items I did not even understand...I did not move forward with them. Thank goodness for referrals, I called Andres, they had an appointment the same day and he advised exactly what documents I needed to bring - he made the process EASY. I also called him recently with a question and was awesome the simple gesture of taking my call and answering my question on the spot...Feels like what business banking should be - about support and relationships! Thank you Andres, Jose and team - appreciate you guys more than you know!
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December 2021 by Pamela C.
I came across bank of the west as referral; I tried other banks and there were no personal or business bankers available without an appointment even for just a few questions, Jose and his team made me feel at home! They answered all my questions related to opening my business account, I went back a few days later with all the necessary documentation and I was in and out una fair amount of time! They didn't pressure me into anything I didn't need which I appreciated! Thank you Jose & Team for helping me! Highly recommend, if your looking to deal with actual humans and not just machines
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November 2021 by Connie W.
I have 2 business accounts but I called them 2 months ago to cancelled one of them, today I want to make sure that account is completely closed therefore I called the branch again, the person's name Jose, keep mentioned that he has customer next to him and everybody with customer so is busy and no way to serve me and told me he will call me back, and more than 1 1/2 hrs still has no responses then I finally called customer service to check again and solved by myself! Well I remembered when I was a new customer, they spent almost 3 hours to processing the paper work, and when I need help now, they will give you a different facial expression even on the phone.......because I am already the customers, therefore if you need something, they will tell you and saying " you can call by yourself!" What a nice customer services!!!!
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October 2021 by Eddie P.
I can't do anything here because they said "you have to go to your home bank for that." In other words I gotta drive far to have a minor issue resolved... okay, thanks I guess? Got it
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August 2021 by Navy Eagle
It has been one year since I moved to this community, I highly recommend this Branch. The Ladies are always very friendly and enjoy their job. I know they might not see a lot of Asian in this area and some of the Asian might not speak every good English, but the employees always treat people with respect and professionally. Banks of the West is so fortunate to have these group of good employees.
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October 2020 by Ro R.
I have been coming to this bank for over 17 years. The tellers are friendly and very professional. I never had any problems with anyone at this bank. Some customers are difficult, I witness the ladies explaining to make sure the customer understands the reason they can not process transactions. everyone at this location is very professional not fake.
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October 2020 by Lovey Dovey
I've been s customer of Bank of the West for many years The current staff have been Extremely Curtious even when I call the branch they never rush me off the phone like my home branch in West Covina I need to transfer my account to Baldwin Park branch
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September 2020 by Celeni R.
I would give 0 starts the worst bank I ever been to. If you deposit a check it takes 7 days to release a check. If you call customer service your going to be on hold for over 30 minutes before you get to talk to someone. Then you speak to a representative and can not solve the problem they have you call the branch. This was the last straw I deposited a check on 4k and they were questioning me like it was fraud. The worst part I receive a call from a women saying they won't be able to process the check and they were going to charge me a return check fee. She also question me like I was trying to commit fraud with questions such as where did you get that check, who gave it to you, etc. I told her I refuse to pay for that when the check had funds and a fee is charged when a check bounce. To make matters worse they process the check and still want me to go speak to a representative to withdraw the money. I am a nurse with a family I do not have time to be calling banks and going to the branch for their mistakes. Worst bank with the worst service!
