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January 2024 by Martha Salas
Very Gradual Thank you
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January 2024 by Ana Estrada
?⌚️?
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November 2023 by Victor Valdez
Nice sales man
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November 2023 by Mini M.
Awful, They made me pay for a watch I didn't want? Seems like they'll say anything to get you to trade in your phone to get there paycheck up, The workers seem shady here to say the least.
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November 2023 by Reed A.
Michelle is a scammer, don't sign anything, will promise free things, just to sign. An get commission, ishmeal the store manager, is in a sexual connection with her an lies and backs her up, witch any manager would, I've directed them to have the district manager get ahold of us, doubt they will tell him. This store needs an internal investigation. I'm dropping T-mobile, I'll be there Monday morning to make sure the district manager is told, I was told he couldn't give me his email or number, all coming from ishmeal
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October 2023 by Jonathan R.
Went in yesterday and worker didn't even look like he wanted to help or make a sale especially when I asked about the "on us promotion on the new iPhone 15" And all I got was only well qualified customers can get the promotion. Definitely wouldn't recommend this unprofessional location.
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September 2023 by Cristina Aguirre
Went to the store today and met a young man named Bryan. He never once tried to sell us anything or try and make commission off of us he helped us with all of our problems we were having from the store located on Hacienda and gave us every possible discount we could getI totally recommend if you go to the store you look him up he was great now that's the only T-Mobile store we will ever go to
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September 2023 by David S.
Don't go here if you're looking for help. It's the tmobile next to Wells Fargo in Baldwin park. They're very rude and unhelpful. I went in having to return a device otherwise I'd get charged 200 dollars for it. I was told by a representative online that I can go to any store so I chose this one (closest to me) the guy Malcom that helped me didn't even bother to help at first he tried to lie and say they didn't ship returns until I mentioned that a representative told me that I could and he gave little effort to help. He "attempted" to look for my account and said he couldn't find it even though I had my bill and account info on paper. When he denied to help I called T-Mobile again online at the parking lot and they were very confused as they where able to find my account easily and mentioned that this person was likely giving little effort to help. Point of the story is avoid this place they have people with bad customer service.
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August 2023 by Cassandra R.
Please avoid t mobile at the Baldwin park office on Merced Ave because they are very rude and very disrespectful and make you wait forever. They refuse service, they refused to serve me because I wanted to know why my phone was not working.
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July 2023 by lucy de paz
I went in there with a bunch of phone issues and the staff were very welcoming, helpful, friendly and patient with me ?. I am more than grateful! Especially with Bryan. He helped me out from beginning to the end for like a whole hour. Thank you Bryan! I left satisfied ☺️
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April 2023 by Arnel Patricia Roy
They are very helpful especially Jesse. I went there yesterday to refer my friend. He helped us right away from switching to TMobile from Verizon. My Friend is very happy and satisfied with their service.??????
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March 2023 by Marcela Estrada
Thank you for your assistance. Erick was very professional & patient in helping me.
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March 2023 by Gretel G.
Best experience ever Melissa was so sweet very knowledgeable took an hour with us to help us understand the plans we had and explained what we were paying for etc. Gave us honest advise on our plan went through all the contract was really patient. If I could give her 10 stars I would. Both me and my husband Alexander were truly grateful for how calm and helpful she was. Thank you doll.
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December 2022 by Ozzy R.
Been coming to this spot for a bit. I usually take care of all my T-Mobile business over the phone. But there's been a few times I needed hands on support. I hope this review helps. Most issues can be resolved with customer support over the phone. So idk why this location has bad reviews. The few times I've come here, I get the help I need. If this review was based on T-Mobile, I'd give 1 star because im not happy with my contract. But these folks are as helpful as they can be. Thanks.
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December 2022 by Mary Galaviz
I give in to an in and out burger with extra sauce yummy
