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November 2023 by Nicole Daniels
Cares for all pets !!! very good people .!!!Erica works here & she knows exactly what to do when you need help for any pet reason or concern . Erica is the best and has the most background knowledge for TLC aside from the vet . I live across the street and have pets I take there . Ask Erica she will take care of any needs or questions she is the best. The whole team work together and there always trusted with my pets. No worry for me . These guys are the right place for our pets!
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November 2023 by Theresa Castillo
I called and emailed and nobody ever got back to me. So I would say unprofessional.
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September 2023 by carole herrera
Absolutely the best kind careing nutering friendly prices reasonableNo oressure
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August 2023 by Gab Men
Came in for a rabies shot today. They didn’t let me in with her. Then they asked for help to get her on a scale to weigh her. Just to weigh her, they had my little baby’s mouth taped off. Afterwards they took her in for test w/o me && wondered why she was so squirmish. Said they couldn’t test her & tried to up sell me to an ER to have her sedated, x rayed && blood tested. No thank you, I believe I asked for a rabies shot & if I were allowed to be present she would be calm. Don’t come here! Vet on romona next to in n out gave me info on rabies & what I should do if I see symptoms. These people on puente just want $$
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June 2023 by No “Squirm” Lies
-Overpriced-first come basis, no appointments so can never be sure if your pet will be seen.-clinic is always randomly closed with out any notice online. Waste your gas at your own risk.
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May 2023 by bunny elizabeth
I brought my cat (snowflake) here back in 2016 when she had allergies out of nowhere and the vet treated her and instead of continuing allergy shots every time she got a reaction he recommended an allergy test. I was so busy with work that the staff told me the results of the test and the interpretation which put snowflake on a grain free diet that changed her quality of life for the best. She’s now about 10 years old and healthy.Recently my 15 year old cat got sick while I was out of state and maybe I brought him too late but the staff treated him and he improved drastically but unfortunately I had to leave for 3 weeks again and without continuing his treatment (I was only supposed to be gone 5 days but I was fighting fort hood to get my discharge paperwork as they try to keep people against their will), my chinchilla cat was medically ready to move on. It brings me great peace knowing the staff treated him here on his final days and was treated with care and love even though he looked at his worst that I don’t wish on any other pet.
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May 2023 by Katen
This place only cares about money. They told me my cat would die in less than 48 hours. Its been more than 6 months, so i took him to another vet, and they said he was perfectly healthy. This place is sketchy and a scam. They don't ever show you test or lab results and just tell you what is wrong so they can milk more money out of you. Go to southern California animal hospital instead.
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October 2022 by Michelle R.
You guys are amazing.!! I took my 2 1/2 month old husky yesterday. Chico I'm sure you will remember the little one. I completely forgot the drs name she was a female vet and she was very helpful and understanding of the situation she was able to explaining everything to us in detail and terminology that we understood. The staff there since day one have been very polite and respectful but most of all very caring with our baby. As it is taking them I'm sure can be a very scary place for them but there so loving and tender to the full extent with our animals. Thank you to both of the providers who worked side by side to come up with a treatment plan for our Chico that for with in out budget. I was able to feel that they were really concern about him. Thank God Chico is doing a lot better after the treatment he received there and the continuation of it at home. He definitely is a strong puppy thank you to all the staff who helped us over the phone to hey him in to the vet nurses that took him in to get him treatment and care right away the nurse vet that also explained the medication how to take it in full detail and a special thank you to the both providers you guys were amazing. Thank you Chris, Michelle & Chico
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September 2022 by Antonio Gonzalez
After the estimate I received from this place compared to the other veterinarians, I was shocked at the estimate they gave me, nearly 3x triple the amount of another reputable highly rated veterinarian 14 miles away. Not only has their customer service gone way down compared to the 1st time I ever visited them about 7 years ago. Their wait time on average is over 2 hours and you have no choice but to sit in your car in 100° weather because they don't do appointments and frankly just don't care. Their labor rate is the highest of every veterinarian I visited. I won't ever be returning to this vet, they just are not as good and trustworthy as they used to be, maybe because they have so many customers that they bait in by charging the 1st consultation or visit for about $45 which is 1 of the cheapest but ironically their quotes or estimates are higher than all other vets i visited, so their customer service has gone down the drain and they see the opportunity to charge more so they do it. I absolutely cannot recommend this vet, I was very disappointed with their customer service, labor rate, explanations to the cost of everything and so many added charges, extra tests, and miscellaneous fees. I wasted time and money with this veterinarian and overall felt ripoffed by this place so I HIGHLY RECOMMEND TO PASS ON THIS VETERINARIAN, the vets in covina, glendora, San dimas are far better
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August 2022 by Marina Hernandez
I absolutely love this place!!! I drive all the way from upland just to come here. There is no other place I trust more with my furr baby. The customer service is top tier!!! Thank you dr and to the whole team at TLC ?.Also, a huge shout out to karry. I’m unsure if I spelled her name right but she is the best! She goes above and beyond to make myself and my furr baby feel taken care of.You guys rock!!So grateful for you all!
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August 2022 by John Wick (Double007)
Straight out this place dont care about your animals. Straight out bussiness. What bussiness cares about you. None! They have to get paid either way. If it dont go there way, they dont proceed. I dont recommend this place.
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August 2022 by Minnie M.
I am very unhappy with TLC. I took my dog a few times. I really thought they cared for their clients but I found out they are just seeing dollar signs. My dog was constipated and the office manager quoted me $1700 for an enema and medication. I took him somewhere else, paid a couple hundred dollars more but they kept him for the weekend and kept him under observation with IV and medication. Not to mention the office manager Caridad "Cari" is very unprofessional, using profanity on a couple of my visits. Will not be returning there nor will I be referring anyone to them!
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August 2022 by Marisa V.
I was referred to this place for an xray when I called I let them know my vet referred me for an xray. I was assured that they can do an xray that I could use to take back to my vet for review. After spending 2 hours waiting I was told they cannot just do an xray and wanted to charge me $1100 for a laundry list of things that I didn't ask for. Basically telling me that if I wanted the xray I had to pay for all of these other items the xray was $400 which they refused to do. What a waste of time. Oh and no appointment walk in only. Left a bad taste in my mouth some people are more concerned about money and it shows. Staff was nice though.
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July 2022 by Martha Garcia
Dr. Casillas is very compassionate and honest has taken care of our baby Brutus removed two tumors has worked with us to be able to afford his two surgeries, love the staff everyone is very helpful & courteous
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June 2022 by Minnie A.
They are way overpriced! They trynto rip you off with extra charges. Not us. I will take my business elsewhere. TLC (yea right)
