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March 2024 by Amy Torres
Not so great! Tried to send out a depop order. The Lady said my package was over the weight limit so I would need to get a new label.. So I asked her if she could adjust it to the correct weight and I would just pay the difference out of pocket. She said no she wasn't able to do that on her part. And she looked at me like if I were stupid for even asking. I had to drive all the way to the Azusa Postal Office to get it corrected and shipped out?They were able to help me out unlike the lady in the Irwindale office... Wont be coming here again.
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December 2023 by Brianna Giliberto
If I could give Zero stars, I would. I arrive well before closing with a stack of certified mail. Veronica, the postal worker, let me know that she closes at 4pm. I look at the clock and there is at least 10 minutes to go. She continues to tell me that she closes at 4pm. In the middle of my transaction with 5 out of 11 envelopes, she states she's now closed, and tells me to pay. She refused to finish my transaction. She should be fired immediately! This is unacceptable, especially when I explained that the mail was time sensitive. Her response, I should have gotten there earlier. Who stops in the middle of a transaction? I would understand if I'd just walked in, but while I'm standing at the counter and she's more concerned about the time than completing the transaction. I had to go to West Covina to finish the transaction...took them 5 minutes. If you have the misfortune having Veronica as your postal worker, best to just leave and go to another post office.
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July 2023 by Damaris Molina
Small office and typically short or no line. FYI closed for lunch break from 2:00pm - 2:30pm
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April 2023 by Laffi-Taffi Huggins
So today I took a late lunch at work & went to the post office. I arrived at the post office at 1:55pm. There was one customer in front of me. I could hear the lady behind the counter answering the customers questions. Then she told the customer I’m going to lunch at 2pm. Then I walked up to the countered & she told me she was going to lunch at 1:55pm. I informed her that I just wanted to mail my income taxes. All I needed to do was quickly write the IRS address on the certified receipt & get my envelope post marked. She said NO. Come back at 2:30pm. Pls keep in mine that today is the last day to mail your income tax return!!! Anyway I was so surprised because this lady used to be really nice. Maybe she’s having so personal problems. Not sure but I will definitely say a prayer for her. So for all those customers that do not know (like me).Pls Do Not come to this post office during her Lunch hour, 1:55-2:30pm.
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March 2023 by angelina sandoval
Rude lady at the front desk. I understand they had just closed by a few minutes but I kindly asked if I could possibly buy a bag to ship out a package… rather than saying sorry we are closed I can’t help you she said. “Yeah you can buy one Monday when we are open” in a rude, uptight way. Never going to this place again. This isn’t the first time this lady has been rude to me
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February 2023 by adrian vasquez
I don't know what everyone is complaining about. Veronica is pleasant and patient. I'm always happy to see her.
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September 2022 by 戴名珺
bad bad bad service！ speciallythe golden hair women！shut down the computer before 4pm！
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July 2022 by V
Dropped off my rent in the mailbox they have out front on the street during my lunch since its close to my new job. Figured this could be a quick and easy spot for me to mail things from now on. My landlord never received the rent, never trusting this location again.
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June 2022 by Andres Casas
Been having three po box for years and for a reasonable price
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May 2022 by Rick Mireles
The mail lady working the counter here needs to retire.
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April 2022 by Lillian M.
I have lived here in the city of Baldwin Park all my life, 59years! I recently had to go in to mail my tax forms. The parking area was littered with trash which included a condom in the walkway along with numerous used face mask! It seems like that parking area has not been cleaned up for quite some time! I have visited other post office in Covina and it does not look like this! Could the Post Master of this office please address this issue?
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June 2021 by Brandi S.
This is my least favorite post office and that sucks because it's the closest one to me. They literally give me the hardest time about every package! I have no problem with my packages at other post offices but not here. They are ridiculous! So far I've encountered two workers there. One looks uninterested to be there and the other one is rude. You should go to another post office instead of this one. There's only one person working the front. So even when there is only one other customer in front of you it still takes forever.
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May 2021 by Mari Tes
Great customer service, I’ve never had any problems here, and I ship almost daily
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March 2021 by Moses Z
I frequently visit this post office because it’s close to my house and employer. Im just going to say it. The lady that woks here is rude. She lacks empathy and basic customer service.
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August 2020 by SERG B
Wouldn't ship my package because of the tape. Never going back there again.
