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April 2024 by Kimberly D.
Enterprise in Arcadia is a rip off. They go in your account without permission. When I called to ask why are you over charging me she had no answer. I asked her name, manager name and corporate number she hang up on me. Which I feel was unprofessional. I will never go back there again.
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April 2024 by Jose C.
Every time I go there a vehicle twice a year last minute they will call you to tell you that the vehicle has been damaged or that's the vehicle is not available last minute! I would recommend not using the Banning enterprise so that you won't be let down.
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February 2024 by Glenda L.
Terrible Customer Service! They always want to upsell you. Just give me a car without all the bells and whistles. And stop saying that's all you have. Remember you are a rental car location.
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February 2024 by Glenda Lawrence
Karen Chen Klinbuadkeo the Worse customer Service Ever. Pretty much Senior abuse. I asked for Corporate number she would not give me the number. But she transferred me to someone who had no solution
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February 2024 by Mark McKinney
Enterprise is my go to when I need to rent a vehicle. They always seem to have a location that's convenient, and they can pick you up and drop you off when required. The last time I rented, it was because, I was having some work done on my car and needed to be able to get to work. The Banning location suited my needs perfectly on this occasion. Jocelyn and Karen were great. The whole experience was seamless and pleasant. These two ladies were holding it down.
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January 2024 by Naomi Sanchez
I have Never had good service here.
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December 2023 by John Browning
For Banning, it's probably 5/5 stars. But I went to the Enterprise in Sunnyvale (bay area) and they were way more professional, fast, knew what they were doing, and had a fleet instead of a couple cars here and there.
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December 2023 by A A
I had great customer service from the moment I called. In my situation I was incarcerated and your team members were kindly and understood my situation and addressed everything with kindness. Tha n k you
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December 2023 by Will V.
Best service around, staff knowledgeable meet all needs, in and out like a flash. Will definitely be using them again in the future.
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November 2023 by Arnel Mangosing
I rented a couple cars from this branch through my company. The services is always fast and very polite. Karen and Charlie are absolutely amazing and set the bar for good customer service at Enterprise. I rented a car for 30 days but had to renew every week due to work circumstances. It only took a 2 minute phone call with them and I was good to go.My only reason for not giving a 5 star review is that the cleanliness of the vehicle (more inside than out) was not up to par. Other than that I will be coming here every time I need a rental.
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November 2023 by Antionette Moore
Charlie and Karen was great. I rented a car here through USAA insurance due to my car collision. They were nothing but kind and helpful. They even do a courtesy ride to and from your home which is cool. Thanks for the great customer service and updates.
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November 2023 by Stefano L
THIS PLACE IS A TOTAL JOKE. they said they would have a car for me in less than two hours - nearly seven hours of waiting and they still didn't have a car for me. Despite my witnessing them renting out cars left and right for people who just walked in! they put charges on the final bill that they didn't tell me about, put me on hold for 20-30 mins on the phone before simply hanging up on me every time without fail, and I was told the manager was not there all day long.when they finally gave me a car it was filthy with dents and missing interior parts - which they refused to make any documentation of! and it was in a lower class than the vehicle I had reserved, yet I was still charged the higher class rate! They refused to change anything on my bill, and lied about everything through the entire marathon ordeal. I even got the manager of the enterprise office I had originally rented from to call this office's nonexistent manager, but nothing worked and they never got back to her even weeks afterwards.I missed my beloved aunts 90th birthday because of this, and had to rearrange doctors appointments and other rescheduling to make up for the day I wasted being treated like a dog at this place! Cost me a lot of money in missed appointments with clients.I seriously would've been better off walking miles in my bare feet to another city than renting a car from these nasty imcompetent fools!! NEVER AGAIN WILL I RENT WITH ENTERPRISE.
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November 2023 by Brain Waves
This is a horrible place. Half the time they don't have the car that you reserved. So at the last minute you don't have a car available. They wait until the last minute when you come to pick it up to tell you that they don't have a car. Unbelievably irresponsible . And when they do have a car they're usually dirty the windshields are smudged they have no on-site cleaning so you get nasty dirty cars. A good place to avoid in my opinion.
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November 2023 by Johanna Guzman (Life Is A Joke)
During Covid, I was given a Zoom interview for Enterprise. While answering the female interviews question, I saw her motion for the end call and intuitively knew she was going to end the call, no surprise there, she abruptly ended the call. Just to see her reaction, I rejoined the meeting, she did not look happy and her face turned bright red and she made the excuse that the Zoom call ended but reading her facial expressions, she was very upset by my response (which was me talking about my five degrees and extensive leadership background). Just saying, if you don't like someone just let know know that you will be abruptly ending the call, and email them the rejection letter instead of sending the rejection letter weeks later. Thank you.
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November 2023 by Brett C.
First time renting here and it was a good experience. Staff were friendly. The wait for my rental was decent considering it was a neighborhood location. The rental vehicle did what it was suppose to do, transport my party to the airport. Overall, very satisfied. Will use this location again in the future.
