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December 2023 by Jaslyn R.
I took my car here because it was close by and expected the same quality of service that the one in Redlands gave me but I was wrong. They took a whole week to align my car because they don't do it themselves and were waiting for some guy to come do the alignment. They kept updating and telling me all week my car was almost done when it wasn't which caused me to become stressed. They also left a little blue color on my white car so that's nice.
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September 2023 by Justin S.
This place doesn't even deserve half a star! This place has no interest is customer satisfaction. They are solely focus on money grabbing. I took my car in with minor damage and they just kept tacking on enough things until the vehicle was considered a total loss. Run far away from this place! Cannot stress that enough!
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August 2023 by Daniel Rolfe
Great Service!!!!!! Highly recommended
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May 2023 by Norben Mendoza
The staff are so amazing. The work is superb and they deliver what has been promised. I want to especially mention Ms. Erika Bastidas and Ms. Crystal Aceves for their kindness and for being so accommodating. If only I can give them TWO 5 stars I will do it. They promptly communicated to me every thing I needed to know. And it was Ms Erika who drove me to the car rental company to get a car.To Gerber and staff, keep it up.
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May 2023 by Chris Shoemaker
Banning Gerber should shut their doors. I took my car in after my wife was hit on passenger side front. I was told by Al Miller it would be ready in a week or two. Ha that was a bold face lie. Didn't get the car back until the 5th week. I was given every excuse in the book and that was just in week two and three. I finally called and spoke with the regional manager Laura. The excuses just kept coming. I know more about this place then I ever needed to know. Sorry Cory about the deaths in your family, not sure why Laura felt the need to tell me about them. Cory is the site manager. Now after getting my car back the passenger door handle sensor is not working. Called Banning Gerber and was told to take it to the dealer. But the handle was working the day we dropped it off after the accident and they now it. Cause Al Miller, my wife and I did a walk through the day we dropped it off and all doors and sensors worked. We opened every door and they worked. Don't walk but run from the Gerber. No management working at this location, no one held responsible for nothing getting doneServices: Painting
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May 2023 by Chris S.
Banning Gerber should shut their doors. I took my car in after my wife was hit on passenger side front. I was told by Al Miller it would be ready in a week or two. Ha that was a bold face lie. Didn't get the car back until the 5th week. I was given every excuse in the book and that was just in week two and three. I finally called and spoke with the regional manager Laura. The excuses just kept coming. I know more about this place then I ever needed to know. Sorry Cory about the deaths in your family, not sure why Laura felt the need to tell me about them. Cory is the site manager. Now after getting my car back the passenger door handle sensor is not working. Called Banning Gerber and was told to take it to the dealer. But the handle was working the day we dropped it off after the accident and they now it. Cause Al Miller, my wife and I did a walk through the day we dropped it off and all doors and sensors worked. We opened every door and they worked. Don't walk but run from the Gerber. No management working at this location, no one held responsible for nothing getting done. Just read the past few reviews, I'm not the only customer having the exact same issues.
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May 2023 by Ricardo D.
My car has been in their shop for over 2 months due to low priority and miscommunication between each other. Nothing but a skewed timeline and lies were being told for the past month. Still haven't even received my car yet
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April 2023 by Karen M.
Gerber Collision & Glass were extremely reliable and professional. My damaged car came out looking beautiful and new! They updated me every day with the progress on my car. Al Miller was amazing! Very friendly, helpful, and knowledgeable. I would recommend them to everyone!
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March 2023 by Mellisa Escobar
Had auch a pleasant experience that I felt compelled to share here to lift their google rating. Most people only do surveys when the have a bad experience. This place was communicative, did excellent body work and excellent paint job too.Services: Body & Trim
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March 2023 by Jerome
This place is great.
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March 2023 by Steven G.
After dealing initially with the Gerber Banning CA location, which was ridiculous, my vehicle was transferred to their Grand Terrace location. The staff here are excellent. This is how a business should operate. I suggest sending this team to Banning to show them how it's done. Many thanks to Mike and everyone for your help and understanding my frustration.
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November 2022 by Ray Jones
Umm could ball
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May 2022 by Jenn Mitch
Someone bumped my brand new car and left a dent. Gerber Collision took care of my car! They did an absolutely beautiful job! Got my car back clean and perfect.. like new. Thank you to all the friendly faces and to Steve for being so helpful! 5 stars! Thank you so much.Service: Body & Trim
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May 2022 by William Koehler
Yeah they were nice guys I didn't go with him cuz they didn't have a heated paint booth so it would take longer to get my car back and it was going to take longer to get my car in but they seem like a top shop
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May 2022 by Sheena Jackson
Had body work done and it's A one thanks Steve
