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December 2023 by Pamela H.
I go to the Preston/Royal location because they actually care about their customers. They know their customers too. I went recently and was next in line. The woman in front of me had a huge stack of checks. A woman (wish I knew her name) came out from the back and approached me and asked if she could help me. I told her I wanted to withdraw some $$ and need $100 bills. She told me I could do that at the atm. She went outside with me and helped me with my transaction. Wow. Who does that anymore! Thank you to everyone that works at this location. You make your customers feel like you care about us.
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December 2023 by Grace Banuelos
This place never & I mean NEVER answers the phone ! I’ve sat in line and heard the phone ring , the associates do not care to pick up . It’s crazy, I’m sure corporate would not like to hear about this .
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September 2023 by juan jesus Aguilar
Too dark in the ATM area scary to be by myself
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June 2023 by Leslie E.
I am getting tired of Bank of America in my area. Pico rivera, hacienda Heights, and other for poor service. They used to have a special window for people with money in the bank and businesses. That's gone now is mostly self serves or wait. Not at this branch. The customer service person was wonderful. She should be training other branches. I messed up my debit care and account password. She was nice respectful and very knowledgeable. That is why I would totally recommend this branch. My branches could learn from her.
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February 2023 by Catherine C
Opened on time staff was very nice and friendly. Service was very fast, I don't have any complaints.
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November 2022 by Abel Carrillo
If I could a zero review I would bank wasn’t open due to no one showing up to work how do finance institutions stay in business like this when customers and their banking needs should be the first time thing to take care of
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September 2022 by Teresa German
None of the tellers ever show up, according to them. Many times I need to go Into the bank and they are closed which is very inconvenient.
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September 2022 by Robert Carmack
Worst bofa I been to can't handle business here 12 people in line at 10 am only one employee at the window? Really? P.O.S. it's really getting to be the worst co. To bank with.
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September 2022 by Thomas Allen
I cannot stand Bank of America. However, my experience today has entirely changed my outlook. I went in to close my account as BOA has been giving me the run around with my account making it impossible to access my funds. When I went in, Christina was so helpful as she spent 2 and a half hours trying to assist me with my account. I am still closing my account but she was amazing and should be recognized for her hard work and dedication. BOA -10/10 but Christina is 100/10. Thank you so much
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September 2022 by Olivia Smith
Thank you to the terribly rude older teller this morning for not being knowledgeable of business accounts and talking to customers like garbage, because I will now close my account with Bank of America and open a account with a knowledgeable bank.Training with business accounts should be a must in banking!!!
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August 2022 by sarah crothers
I don't know why this place has such a bad reputation!! I love banking here never any issues.
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May 2022 by Mister No
They are understaffed so I understand, although they don't really follow their hours when it comes to weekends. I'm sure why but I'm sure they have reasons for having to close on a Saturday but it does become a inconvenience after a while
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March 2022 by Joel A.
I had $14,580 stolen out of a B of A ATM at their Northridge location. Despite overwhelming evidence proving that I wasn't even in the state of California when this theft occurred, B of A has now denied my claim 8 times....a person from the Claims Dept. Call Center even stated that she could pretty easily tell that the ATM footage is not me. I provided B of A with boarding passes, credit union statements, a police report, & numerous other documents and info...and they still denied it. On top of all that, there are massive class action lawsuits against B of A right now for the same exact nonsense that I've been going through with them. I highly suggest that if you're reading this, you choose any other bank to put your money in. B of A is not only incapable of keeping your money safe, but also incapable of doing the right thing should your money be stolen and your bank account be compromised. My attorneys are currently filing a lawsuit against B of A, which they've already done for an alarming number of other people. If you have gone through the same issue as I have, I suggest going on Google and just searching "Bank of America Class Action Lawsuit". You'll see numerous links pop up with the information regarding these lawsuits, as well as the legal teams who are working on this in multiple states. Call one of the law firms named in the lawsuit and get the help you need and deserve!!! It's time we hold this criminal corporation, Bank of America, accountable!!!! See you in court, B of A!!!!!!!
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December 2021 by Eldonna Gillespie
This place is shut down more than its open causing a big inconvenience for many customers that need to drive to VV or AV to use their bank. Than this locations end up with lines from hell!
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November 2021 by CHRISTOPHER RYAN Lindsay-Barnes
Worst bank in America. The staff are lazy and don't wanna do there jobs, and they don't even know what there job Is in the first place. Incompetent prices of trash.
