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February 2024 by patricia marie
I am mentally disabled and I was going through a very rough time. I needed my medicine quickly and Breanna and the pharmacist worked so hard on getting my medication to me when I was very sick. I can even say that they saved my life on that very dark day. Excellent work!
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February 2024 by F B
Managers will watch a line going down an aisle and then look at the line and then dissappear.
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January 2024 by Steve C.
This is the worst store I have ever dealt with. Every single pharmacist has lied. The workers in the pharmacy act as if their customer are bothering them. I have medication I take daily. They never have my prescription. If I don't go in person and complain I will not get it. Just today I called 50 times. Finally had to call the front of the store. The worker went into the back to have the pharmacy answer. The pharmacist said you called CVS. I said no rite aid. He said okay bye , I had to stop him from hanging up. Turns out I was right. He didn't even know where he was working. Then tells me the other pharmacist that had my Dr change my prescription because he said they never have the one my Dr prescribes, lied to me. Now they're saying they don't have the new medication that they told my Dr to change my prescription to. and to call my Dr. it's Sunday so I'm just screwed over? They could have warned me for weeks ago. But, once again no communication. I went in to speak to a manager. They said to call 1800 rite aid. They are also closed today. I've called them plenty of times and nothing is being taken care of. I understand issues with the medication. But I've been have issues for years. Why not just call me when it's available. They won't. They can't even answer phones politely. Now I'm going to be behind on my medication when because I trusted the word of the main pharmacy manager Fadi: who lied, and rite aid for having a pharmacist work in their store that doesn't even know he works for them. If you get medication here. Make sure you get the right one and correct amount. If you have an elder who gets their medicine at this store . Check and make sure they are getting it because this store will ignore them
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November 2023 by Steve Clue
This place is a complete joke. Monthly I have medication to pick up. Monthly the same people are rude. They do not care about their customers. They lie all the time. I’ve been put on hold for over a hour multiple times. This has been going on for a while. I’ve told multiple pharmacist and they do not care. I feel sorry for the older customers that do not even get their prescriptions filled on time because they can’t even stand up for themselves
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November 2023 by Praying4ever
I had a great experience at Rite Aid this visit. Line very short. Medications ready and didn't have to wait.
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October 2023 by Ahna Pahrra
WMy husband and I tried to go to the bathroom, and the African American guy lied to us. We asked him if we can use the bathroom, and he said someone n the bathroom has the key just wait. We waited 10 min to use the bathroom, my husband asked for the key and the guy said “I don’t know where is the key” and he turned away. Bad CUSTOMER SERVICE.
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October 2023 by Andrea Madriz
Terrible employees, guy was cleaning the bathrooms and asked if I can use them, I am pregnant, and still wouldn’t let me use them. Worst person I’ve ever encountered.
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October 2023 by Robert G.
The pharmacy is dysfunctional. The manager today was rude and disrespectful, refusing to fill a prescription called in by my physician. Do not go to Rite Aid in Barstow for your pharmaceutical needs.
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September 2023 by Carlos Turner
I tried calling to see if my prescription was filled, no answer. I went in because I live close, saw the line of people and walked right out. Honestly, this place needs new management in all departments. Shelves are barely stocked all of the time and the pharmacy is atrocious and I'm being generous.
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September 2023 by Luis Coleote
Pharmacists were helpful and had the medicine we needed within a week. The regular store cashiers were nice and helpful as well
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August 2023 by Dawn B.
I would give this 0 stars if possible. I have been getting my diabetic meds here for 7 years, and recently they don't have it in stock every month! This month, I've been waiting 2 weeks and it's still not in. Today, I had to go in because they put you on hold and never answer the call. I've changed my pharmacy
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August 2023 by Max Eldredge-Hill
Horrible service and horrible pharmacy workers. They will claim to have medication they don’t and are not at all following code of conduct with taking new insurance or actually updating patients. It’s sad and pathetic.
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July 2023 by Heather Vengeance
I'd give half a star if I could. Or maybe even just one little point of the star to be honest. They never answer the phone at this location, and it eventually just automatically hangs up on you. And when u DO get thru(on those lucky days) they tell u please hold for a second, and then ur on hold til u eventually either give up after an hour+ waiting for them to remember ur on the phone, or they're just waiting for you to give up n hang up. One time I sat there so mad and called back to back to back cuz I was GONNA get thru n give them a piece of my mind when they finally got tired of hearing the phone ring, and they STILL answered eventually saying please hold and I said NO, I WONT HOLD AGAIN U TOLD ME THAT LIKE 3 TIMES ALREADY AND NOBODY EVER COMES BACK! and the girl literally giggled and said sorry, please hold. And did it again!! Worst customer experience ever, and they want us to keep going there for business?? Everybody in town HATES rite aid pharmacy, ever since Borrego closed, everyone was forced into rite aid. Nobody actually WANTS to go there. People are starting to switch to teplow or Walmart even! It's been like this for like 3 years. Time to get all new employees back there. Laughing stock of the town.
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May 2023 by Nailgroove
I have been a Rite aid customer for decades. Never had complaints, loves my shop. But in the last year,the service and availability of even the simplest prescriptions have declined to the point where I am going to switch pharmacies
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May 2023 by Ink Lets
The pharmacy is honestly the worse. I actually feel bad for the girls checking people out, 90% of the issues come from the pharmacist and the pharmacy techs. They are the slowest, and the rudest collection of "healthcare" providers I've ever had the misfortune of interacting with. Unreliable and have no regards to actually caring about their patients health. Worst then all that, RiteAid is gonna reply with the copy&paste reply they always do, showing that the lack of care goes from top down
