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July 2024 by Erin Stafford
I had a great experience when my phone broke while traveling. They got me up and running in no time. Thank you!!
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July 2024 by David Wielt
Very good no issues helped me out.
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May 2024 by Portia Samples
DO NOT UPGRADE HERE. They are super nice so you won’t see it coming if you don’t verify with actual Verizon. They talk like they are Verizon but they are only an authorized dealer and do not honor the same pricing. I got an upgrade notification on my app to trade my phone in and get a new phone for free. Obviously I knew I needed to pay taxes on my phone. I went in and spoke to the sales man and he said he saw my upgrade and it will cost $290 for taxes for the new iPhone upgrade. I called my husband making sure that was what he wanted to do and he told me to leave because something wasn’t right. He was able to get the upgrade on the app for $77.00! I called the Verizon store after I left and asked them why the quoted me $220 more than the actual tax price and they said it’s because they are an “indirect store” and that is their fee. Save some money and go through the app!!!!!!!!! They won’t tell you upfront why the prices are higher because they know you will either order online and get the 2 day shipping or find a corporate store.
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May 2024 by Ken C.
SUPER NASTY
The lady was hateful and super condescending. I asked for the manager, and he refused to talk and told me I had to leave.
They act as if they hate their jobs, customers, life, etc.
These are the most hateful people on planet earth. TOTALLY UNPROFESSIONAL, hateful, hostile, rude, disrespectful, abrasive - like a bunch of losers. They can't agree to anything including a conversation or answer a simple question.
Talking down to people is their area of expertise. "LOSERS"
The manager Tyrone is totally incompetent.
"THE THUG LIFESTYLE" is not going to cut it.
Avoid this hell hole at all costs!!!!
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May 2024 by Rosie Dearruda
Very professional and did everything they could to help. Also very knowledgeable.
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March 2024 by Paula Owens
Fantastic service
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March 2024 by George Costanza
Awesome Verizon store. Super helpful, very friendly, and very knowledgeable!! David was my associate, and he was extremely helpful and courteous. Thanks for the positive experience.
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March 2024 by Eldonna Gillespie
Great customer service. He was able to answer all my questions and help me quickly.
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February 2024 by Amanda Zamora
Great customer service
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February 2024 by Egor Smirnov
Useless. I came with a problem, the Internet is slow. I just looked at my tariff and says call support. Then why the hell are you sitting here??
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January 2024 by Rachel Ham
Great service! David was amazingly helpful.
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December 2023 by B Griggs
If you ever need help with your phone see Tristan at Victra Verizon in Barstow, CA. He is courteous and very helpful. We really appreciated the time he took to get our products up and running and he was very thorough on explaining/answering all our questions and concerns we had. Highly recommend him.
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December 2023 by Charles Pace
Always their to help me when I come to the store. Employees are very knowledgeable.
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December 2023 by Steve Maes
These ppl are trained to sell, will tell you anything to sell their phones and accessories...
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November 2023 by Tyler E
Edit: After posting this review, the manager of this store got into contact with me and gave me a full refund of everything I was oversold. I'm still leaving this review at only three stars because the employee also signed me of for monthly subscriptions such was Walmart+ without my knowledge or permission.Slow, shady, and straight liars. My phone broke and I went to those store to buy a new S23+. My wait time was more than 20 minutes even with only three other customers in the store.Steven T told me that because of the phone I was buying, a bundle including a case, screen protector, charger block, and camera protector was all included in the price of the phone. That I didn't have to pay any extra for them.I was charged $300+ and was told that was just taxes and part of the down payment on the phone. The entire time Steven told me I couldn't buy just the phone. That I had to buy this entire bundle. Steven T would not show me his tablet or computer and kept everything hidden. He then told me he would email me a receipt.I was never emailed a receipt. After working with customer service I finally received an itemized receipt almost 24 hours later showing I did pay extra for this mandatory bundle that I "had to buy".Completely lied to and ripped off by this customer service team.
