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December 2023 by Mohsen Haghighatpour
Extremely rude staff in this branch. Hispanic background staff are discriminatory and insulting to customer and support each other by discriminatory abusive behavior toward the customer
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December 2023 by Carol Slanina
I used the ATM. It's in a secure room with a security door.
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December 2023 by Chris ..
I had to call Bank Of America customer service, fraud department, and what I did. I got terrible results. First I tried to do a Zelle transaction. I haven't done it in a while. It was declined. The first thing the Soia told me was her computer was not working that's why it got declined next. She told me that because my account was flagged for scams that's what got declined this morning when I woke up I got an email from Bank Of America customer service fraud, saying that the recipient who I sent the Zell to deactivated the email address, which is not true. I verified the email address the recipients have the email address for quite a long time so my question is, why did this associate lie to me three times by stating her computer was down that's why the transaction wasn't declined. My account was flagged for fraud or scams. That's why I was declined and this morning the email stating that it was declined solely because the email address was deactivated by the recipient, which in fact it was not true, so would you Bank for with this company with this kind of results from these people that wanna lie to you, I'm also a preferred client since 1990 that's why I'll be going to another bank. These people were completely rude to me and that's what's been back since I've been dealing with him for the last four years now I don't recommend them to anybody I'm saying this respectfully and diplomatically as possible, without any profanity, as as a person who was involved with Customer Service most of his life, trying to help customers being personable, reputable, honest and sincere. The person that helped me had absolutely none of these qualities. I'm not saying I'm perfect but I'm saying I don't like to be treated like a second-class citizen when I've been here in United States dealing with Bank Of America since 1990. I don't recommend this company to anybody. Thank you. And lastly by Bank Of America refusing to accommodate my needs, I had to go into a financial center pull out cash for an ATM card make my transaction that way it was a legitimate transaction had nothing to do with fraud or scams. I told the manager a Bank of America there that they forced me to pull out cash and I'll never use Zelle again because every time I use Zell the transactions get declined it's a sad day for Bank Of America since I've been banking with them since 1990 I now looking to seek banking services with Wells Fargo US Bank, Chase, or other banks, I would recommend Bank Of America to anybody just being honest in a diplomatic manner sincerely
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May 2023 by Review Facts
This bank of America in Beaumont has faster service, clean and it has spacious area. We Came in on a weekday before their closing time. It has two ATM machines inside and one drive thru outside.
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March 2023 by James T.
Horrible customer service I have a business account and I avoid coming here if possible the lady upfront is rude. You go in for simple questions and they just give you hard time it's ridiculous! I rather drive out to Palm desert to get help
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January 2023 by Stella Jimenez
Horrible experience with BOA so far and it’s only been a week. I’m strongly thinking about closing it already. All I wanted was to set my atm pin and after waiting in line at their Financial Center was told I had to wait 6-8 days for it to arrive in the mail. Apparently they couldn’t help me in person. Ridiculous and a waste of time.
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January 2023 by Eunice L.
The only reason I give one star is because I need to do a review The lady who is at the desk in the middle of the lobby she is so rude she responds with attitude.I always use the branch in Riverside it's such a big difference in customer service compare with this branch Cashier friendly but waiting time it's not convenience.
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November 2022 by Richard Silvas
Terrible customer service manager is rude. There is a reason I no longer back here. Multiple breeches of data and my personal info was compromised and they act like it's not there fault. Avoid this bank at all costs.
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September 2022 by J P.
After reading the reviews, I can understand why people refer to BOA as Bank of Allmighty. BOA has always been the worst bank in America and I would not bank there it was the only bank in the country. I would prefer to keep my money under my pillow. What a bunch of rude and arrogant people who are not interested in changing their bad reputation.JP
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August 2022 by Compcton peach
Terrible service I was skipped over and not asked how can I be helped the manager is rude very rude but very polite to the non black or Hispanic people and the manager is Hispanic her self colisteo or what ever her name is I’m never stepping in this bank again I promise I’ll go to a different city these people are prejudice and racist
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August 2022 by Josh Mejia
Unprofessional manager…Gave me the worse attitude.Over 12 years with BOA, very dissapointed.
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April 2022 by Nick E.
After receiving a check for 5k dollars for a payment I was owed the bank the person paid me from was Bank of America so I went their to cash my check and they refused to cash it because the amount was too high. I would never bank somewhere that held my money hostage what a trash institution. They had multiple ways of confirming this check was good but refused to because the amount was too high. 5k dollars is a weekly payroll not a Ferrari ... just saying. I would never and will never bank somewhere that not release my money to somebody I was trying to pay how embarrassing. I know when you make $12 an hour 5k seems like a lot but come on...
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March 2022 by Travis Bailey
Horrible unprofessional manager… very disappointed in banking experience. Don’t use this branch. Maybe the manager could learn better customer service if she worked at McDonald’s.
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March 2022 by Sun Lakes Country Club
The ATM at this location is almost always Unavailable. So inconvenient
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December 2021 by Christina Mccory
it right next door tō banning mental health and i felt safe there when my counlers where there the next day for me and i know that i some one i count in and able tō talk tō
