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November 2023 by Jose Rocha
Great customer service, very helpful and nice, would definitely recommend!
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November 2023 by jvela
Carolay was patient, understandable and was able to help me out financially by finding ways of getting the most affordable price for my premiums. Can't say anything else other than a great office ran by Alba Ramirez as for as well the agents serving our community. Thank you all! Keep up the great work.
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November 2023 by Leo De la rosa
Carolay was awesome she helped register my car in no time ! Recommend everyone going to her ! 100% ^_^
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October 2023 by Eric K
Very informative and helpful!!! Definitely recommend! Alba Goes above and beyond! Statefarm all the way ?
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October 2023 by abigail bonilla
Thank you Carolay for your excellent service ?
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October 2023 by joxiai
I been using State Farm for many years and they always take care of everything for me I never had any problems with them and the woman who work there give great customer service and are very detailed and professional
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October 2023 by Alvaro Escamilla
Great customer service , personnel works amazingly , they always on top of their game , I have insurance with agent Alba Ramirez an I have been recommending ppl to this location due to the great service they provide Thank You once again
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October 2023 by reme Rosales
Got help from Carolay. She made the process of getting insurance smooth and fast. Got me a good deal. Great customer service?
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September 2023 by jesus enriquez
Don't have words to describe how awesome is this insurance company placeI never struggled to get my information in time. Thanks to Mercedes and her employee Karina.
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September 2023 by Mercy Benzy
Friendly & professional serviceGreat team overall definitely recommend been with em for years & I’m satisfied with their services
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August 2023 by Abdiel V.
I want to strongly emphasize my immense dissatisfaction with the State Farm Insurance Agent located at 4025 Florence Avenue #B, Bell, CA, managed by Alba Ramirez of Alba Ramirez Ins Agcy Inc. It is with a heavy heart that I convey my disappointment regarding the apparent lack of care and consideration for the people they are meant to serve. In the aftermath of an unfortunate accident, their failure to advocate on my behalf and assist in finding a satisfactory resolution has left me deeply dissatisfied.One cannot overstate the frustration that arises from attempting to contact Alba Ramirez. Despite my numerous calls and messages, not a single direct call back was received from her to address my pressing needs. This egregious lack of communication demonstrates a significant disregard for clients and their concerns, a fact that has only exacerbated my dissatisfaction.The difficulty in reaching out to this establishment is emblematic of their overall approach. Urgent matters seem to fall by the wayside, and their prioritization appears to lean heavily towards new customers rather than existing ones. This alarming revelation came directly from one of their agents, Mercedes Segura. This bias underscores the negligence that existing clients, like myself, have been subjected to.Most distressing is the apparent reluctance to listen and provide the necessary assistance. The act of taking the time to understand the client's perspective seems to be foreign to their modus operandi. Amid this frustration, I did encounter one positive interaction with a member named Caro. However, even this bright spot was dimmed by the actions of others within the establishment, who held her back from offering the level of support she was willing to provide.I cannot emphasize enough how the majority of staff members have failed in their duty to care for customers. Their default response is to redirect inquiries to State Farm directly, shirking their responsibilities as intermediaries. The disheartening truth is that this experience has compelled me to consider the prospect of legal action against both this particular State Farm location and the broader State Farm organization.The deficiencies in service and the unfulfilled promises that I've encountered drive home the realization that this so-called business falls far short of its responsibilities. The notion of "looking out for its customers" feels like an empty platitude. It is my fervent hope that sharing this feedback will spark introspection and change within this establishment, leading to improved practices that truly prioritize customer needs and concerns.
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August 2023 by Mark Zamudio
Very helpful and appreciate the great service from Mercedes getting an amazing auto insurance price for my vehicle.
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August 2023 by Emmanuel Cuevas
This agency is amazing and Carolay is the sweetest person ever.
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August 2023 by Carlos Arcos
Alba is the best! She helped me to get auto insurance. ?????
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August 2023 by David Gamboa (Wattslone)
I called them today I spoke to Carolay she was really helpful , great customer service , friendly , knowledgeable and helped me resolve my problem in no time thanks a lot ..
