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October 2023 by Jake J
We had 2 storages in *********** that needed to go to Brooklyn. **-** Express showed up first thing in the AM and packed both storage units and by the end of the day, everything was in their ************* to go. A few months later, we moved it all to Brooklyn and it arrived at our warehouse without any issues. The crew finished the whole delivery in one (long) day, picked up their trash and was professional throughout the move.Very good communication w. their sales and customer service throughout.
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October 2023 by Rachel Gersten
I've moved several times in my life and this was by far the best experience. Moving cross country is never easy but the entire process was seamless and handled by the NICEST people. It was also the most affordable quote I received. I would 100% recommend this company to others and can't say enough good things about everyone involved.
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October 2023 by Zachary R.
Overall kinda disappointed in my experience with CA - NY Express. We ended up paying more than our quote despite going through the whole inventory with them on zoom and confirming there were stairs at our location during the call. It took almost 2 weeks to get our items and our stuff was pretty banged up. Several items were badly damaged including a glass art piece that was wrapped in several layers of bubble wrap and marked fragile. The movers were very friendly but somewhere along the way someone was very rough on our items.
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September 2023 by Kathryn R.
A seamless move! I only have great things to say about CA - NY Express. A friend recommended the company, as they had used them for their move across the country. We moved from NY to LA this month and worked with Bob, who put together our inventory list and quote. He was extremely detail oriented and responsive to our emails. Both moving teams in New York and LA were wonderful to work with. Our stuff was in LA within 8 days and we received email updates along the way. Would move with CA - NY Express again in a heartbeat!
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September 2023 by Matt S.
I'm going to give an honest real time review. CA-NY express our nice guys, reasonable. Are sure your inventory is airTIGHT-and if you PBO, then wrap well because they are not gentle with fragile items, and they won't reimburse you for the packing materials THEY charged you to pack and protect the fragile items, nor pay for said fragile fragile items. You, after considering packing items, will be 100% responsible for any item THEY break! How do i know this?Because it just happened to me ten minutes ago. Filed claim with TAMIR BARELIA in claims department at CA-NY with photos/video/evidence also featured in this review. TAMIR emailed me back with a DocuSign covering the DOT basic insurance at .60 cents per pound. AGAIN-THEY packed it (charged me for packing materials), THEY BROKE IT meaning I have ZERO liability, yet they are only covering $96.00 while I'm stuck paying another $700.00 for a TV I didn't pack, move, or break. CA-NY express did, THAT's how THEY do BUSINESS. It would have been one thing if item was packed by me aka PBO or lost--this would leave me liable, and DOT basic insurance would seem reasonable; but that's why moving companies have certificate of Insurance to cover things broken when they are providing their supposedly PROFESSIONAL packing and moving services. They would have gotten 5 stars if they did the right thing, but they PACKED, SHATTERED, AND TOTALED MY TV and left me paying for packing materials that didn't protect, and $700+ of additional debt. THAT is how CA-NY Express does business- so I give them one star for being nice guys, and zero stars for being professionally unethical and unaccountable.
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September 2023 by Howard L.
Moved Aug. 25th, received September 6. Took a total of 12 days from Los Angeles to New Jersey. Was promised delivery by Sept 9, giving 3 whole days of buffer. That is FAST!A friend recommended me CA-NY Express and I'm so happy that I went with them. They were so professional with moving and have the process down to the T. Let's start with the initial check. David was so helpful in navigating the moving process. He gave me all the information upfront and a lot of moving tips and what to expect, especially since I haven't ever done a cross-country move before. We estimated how much we were moving so the company can better manage logistics and set us up for success, but David reassured me that everything is flexible (and it really was, as I made many changes up to the day before the move). I was stressed because as a college student, it's hard deciding what you want to keep and what you want to get rid of on a budget, but David and team were completely aware of this and told me the estimate would be re-evaluated on the day of the move. This took a lot off of the mental stress of moving.Both teams on each coast were amazing to work with. Super detail-oriented and careful with our belongings, making sure to wrap everything to prevent breakage. We have three items that are made of particle board which is prone to breaking during long-distance moves because it's the cheap wood material that IKEA uses. However, all three things arrived in perfect shape, nothing broken. The teams asked questions if they were unsure what needed to be moved or where to set things down to make it as easy as possible for us, we didn't have to move a finger. This showed that they were extremely considerate and took the extra time to deliver a quality experience, especially since you pay them on a flat rate.While some worry that you don't know where your items are, the company made sure to send us updates whenever our items reached a new destination so we knew exactly which cities they were in. A total of 5 different updates, with convenient scheduling on when you would like the items to be delivered once they arrive at the final destination. Furthermore, the floor teams were both really good at explaining all the details, what we needed to know, and tallying inventory. It was refreshing when we called out the last item number and saw that everything we shipped had arrived. Great communication by the company to keep us in the loop.Thanks again CA-NY Express, appreciate the move!
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July 2023 by Chase N.
Gabriel and his crew did an amazing and efficient job loading the boxes we packed, as well as helping us box some specialty items that we weren't confident in packing ourselves, such as our dishes, my record collection, etc. Gabriel and his team were punctual, friendly, and incredibly helpful throughout the entire process, and made us feel more confident in our daunting cross country move. The rate we paid to get the contents of our 1BR apartment across the country was so reasonable and fair that it felt like a steal. It freed us up to budget for any furniture or small items we may need to replace or that we couldn't bring or didn't want to bring with. Highly recommend if you are going from Cali to NYC or vice versa!!
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July 2023 by Michael T
I just moved to *********** from *** using this service. I would highly recommend this moving company for anyone going coast-to-coast. 1) The timeline for receiving my things was very reasonable, it was only about 2 weeks from pick-up to delivery. 2) You get constant communication about where your things are along the journey which gave me peace of mind as I was focusing on other aspects of the move. 3) The movers on both sides were efficient, professional, and nice. Both times they arrived early which meant we were done early, we did an inventory of my stuff upon delivery to make sure everything was accounted for.
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July 2023 by Andrew Chung
I was recommended by a trusted friend who also used CA-NY Express for moving cross country from NYC to LA and the whole process was very smooth. They had the lowest quote among some other moving companies I looked at and their moving consultant Elizabeth who I worked with to help plan the move before was very helpful and responsive to my questions. The moving crews on both sides were very fast, efficient, and organized, and everything came across the country intact. Would definitely recommend for your move!
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July 2023 by Andrew C.
I was recommended by a trusted friend who also used CA-NY Express for moving cross country from NYC to LA and the whole process was very smooth. They had the lowest quote among some other moving companies I looked at and their moving consultant Elizabeth who I worked with to help plan the move before was very helpful and very responsive. The moving crews on both sides were very fast, efficient, and organized, and everything came across the country intact. Would definitely recommend for your move!
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July 2023 by Kristen E.
I couldn't recommend this company more. They moved me from NJ to LA 5 years ago and did such an excellent job, I hired them again to move us LA to NJ again even though the final destination was Ohio. David has the highest level of customer service, answers emails and makes phone calls on weekends and after hours. The moving team was extremely professional and efficient. We had nothing break in transit. Additionally, the team at the storage facility, Ali specifically, was exceptional and very professional. Would recommend this company hands down- you won't be disappointed. Our things arrived in ~7 days each time and they were responsive throughout the process. Would absolutely use again!
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July 2023 by Julie D
Wow, what a fabulous job they did for me. They packed up all my breakable objects while I packed all the softer items. They were kind, efficient and nothing broke during the process. I highly recommend them.
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June 2023 by Kling K.
The smoothest moving experience I've ever had. Excellent value, highly professional, nothing of mine broke (wine glasses, Nelson bubble lamp, dishes), incredibly responsive to emails and phone calls. They did an amazing job packing up my stuff - not a scratch on my wooden furniture, including a huge loft mirror. Very efficient in communication, logistics, and the actual move. Appreciate the update emails. Highly recommended.
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May 2023 by Brandon Lay
We just completed our move from NY to San Diego with CA-NY Express and we are super pleased and would highly recommend the service. Bob started with a virtual walk-though to assess size of shipment - unlike others who we got quotes from that only asked for a list of items. They had super friendly teams on both side of the move and they were very easy to work with. Very importantly, there were no unexpected costs and a slight bit of flexibility around a last minute change in a few boxes. We received updates on where the shipment was throughout the process and the delivery was timely. Best of all, no issues with ANY broken items (including two flat screen TVs). 10/10
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May 2023 by Petty M
I used California ******** Express to move cross country, and I couldn't be happier with the service I received. From the initial quote, to the packing and unpacking, to the physical move, everything was handled with care and efficiency. The crew was friendly, efficient, and knowledgeable. They answered any questions I had and helped to make my move a smooth and stress-free experience. I especially appreciated their helpful attitude and prompt turnaround times. Overall, I couldn't recommend California ******** Express more highly; they handled my move with professionalism and competence, making it a hassle-free experience.
